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Lock & Key Hotel

4.0 star property

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Photo gallery for Lock & Key Hotel

Front of property
Reception
Restaurant
Cozy Double | Premium bedding, in-room safe, desk, blackout drapes
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
15-17 Duke Street, Liverpool, England, L1 5AP
  • Place, Liverpool ONE
    ‪2 min walk‬
  • Place, Royal Albert Dock
    ‪7 min walk‬
  • Place, Cavern Club
    ‪8 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪23 min drive‬

Room options

View all photos for Spacious Double/Twin

Spacious Double/Twin | Premium bedding, in-room safe, desk, blackout drapes

Spacious Double/Twin

9.2 out of 10
Wonderful
(5 reviews)
  • 248 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Cozy Double

Cozy Double | Premium bedding, in-room safe, desk, blackout drapes

Cozy Double

8.4 out of 10
Very good
(7 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double/Twin

Standard Double/Twin | Premium bedding, in-room safe, desk, blackout drapes

Standard Double/Twin

8.4 out of 10
Very good
(6 reviews)
  • 203 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Liverpool

Located in Ropewalks, Lock & Key Hotel is adjacent to Liverpool ONE and within a 10-minute walk of other popular attractions like Cavern Club. This 14-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Liverpool ONE - 2 min walk - 0.1 miles
  • Concert Square - 4 min walk - 0.3 miles
  • Royal Albert Dock - 7 min walk - 0.4 miles
  • Cavern Club - 8 min walk - 0.5 miles
  • The Beatles Story Museum - 9 min walk - 0.5 miles

Getting around

  • Liverpool Central Station - 7 min walk
  • John Lennon Airport (LPL) - 16 min drive

Restaurants

  • ‪Thoughtfully Cafe - ‬4 min walk
  • ‪Pocket Cafe Bar - ‬4 min walk
  • ‪Clockworks - ‬1 min walk
  • ‪ZAAD Restaurant&Cafe - ‬1 min walk
  • ‪Salt House Tapas Liverpool - ‬3 min walk

About this property

Lock & Key Hotel

At Lock & Key Hotel, guests have access to free WiFi in public areas. A stay here includes free offsite parking. Front-desk staff can assist with luggage storage, securing valuables, and concierge services.
40-inch Smart TVs are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Electric kettles, laptop-compatible safes, and phones are also standard.

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9.0 out of 10, Wonderful, 1,844 reviews
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The price is $81
Apr 2 - Apr 3
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required

Food and drink

  • Cooked-to-order breakfast available for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • Electric kettle
  • Late-night room service

More

  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free nearby parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lock Key Hotel Liverpool
Lock Key Hotel
Lock Key Liverpool
Lock & Key Hotel Hotel
Lock & Key Hotel Liverpool
Lock & Key Hotel Hotel Liverpool

Frequently asked questions

Is free cancellation available at Lock & Key Hotel?

Lock & Key Hotel offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do around Lock & Key Hotel?

This hotel is situated in Ropewalks, just steps from Liverpool ONE, and within a 10-minute walk of Cavern Club and Royal Albert Dock. You'll also find The Beatles Story Museum and Liverpool Pier Head Ferry Terminal less than a mile away.

Is there parking available at Lock & Key Hotel?

No, there isn't parking at the hotel but you'll find free parking nearby (reservations required).

Does Lock & Key Hotel have a casino on the premises?

No, Lock & Key Hotel doesn't have a casino.

Is there an indoor pool at Lock & Key Hotel?

No, there is no indoor pool at this hotel.

Is Lock & Key Hotel good for couples?

Amenities that appeal to couples at this hotel include a late night room service menu, premium bedding, and a smart TV.

Are there hot tubs at Lock & Key Hotel?

No, this hotel doesn't have a spa tub.

Does Lock & Key Hotel have a restaurant that serves breakfast?

Yes, Lock & Key Hotel serves a cooked-to-order breakfast for a surcharge from its restaurant.

Does Lock & Key Hotel allow pets to stay free of charge?

No, pets aren't allowed at Lock & Key Hotel.

Are there connecting rooms at Lock & Key Hotel?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Lock & Key Hotel?

The closest major airport to Lock & Key Hotel is John Lennon Airport (LPL), which is 8 mi away (16 minutes by car). Another top airport is Chester (CEG-Hawarden), which is around 15.9 mi away.

Can I book a room with a balcony at Lock & Key Hotel?

No, there aren't any guestrooms with balconies at Lock & Key Hotel.

Lock & Key Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 199 out of 301 reviews
Rating 8 - Good. 63 out of 301 reviews
Rating 6 - Okay. 26 out of 301 reviews
Rating 4 - Poor. 9 out of 301 reviews
Rating 2 - Terrible. 4 out of 301 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Dionne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Hanna Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Cheryl

Stayed 1 night in Jun 2025

6/10 Okay

S L

Liked: Cleanliness, staff & service, room comfort

Excellent location, friendly team

Fantastic location, easy access to transport, restaurants and shopping. The staff are really lovely and helpful and friendly (like everyone we met in Liverpool!) it’s a great big old house and full of character, and we booked a ‘spacious room’ which was indeed spacious and comfortable, with a huge bed (very comfy). Although on top floor (stairs, no lift), there was nothing in the way of view - just brick walls - and the decor (dark grey paint/black wallpaper with colour floral pattern and mostly black carpet) made the room feel somewhat dark. Skylight in bathroom helped. Shower fabulous. Very tired looking grout/sealant in shower area (grimy and mouldy), and generally furniture tired, chipped, a bit on the shabby side. A lot of scuffed paintwork etc. no fridge in room but reception happy to let us use theirs. We had a great stay overall, just suggest a bit of a refresh.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky place.
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Great location and a lovely big room and comfortable bed.
Stayed 1 night in Jun 2025

4/10 Poor

Thushara

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Rooms need more Tlc

Underwhelming- tv broken, shower left bathroom floor extremely wet. No plug point where kettle was. Wobbly table!
Stayed 1 night in May 2025

10/10 Excellent

Pete

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Conor, Fort lauderdale

Stayed 2 nights in May 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, room comfort

Lock&Key Liverpool

We stayed two nights in a very spacious room at this small hotel. It is in an ideal location being very close to Liverpool1 and Albert dock area. Also only a short walk to the two cathedrals. The staff were friendly and helpful and a broken shower was fixed quickly but the faulty tv proved more difficult. There is no dining room but a small Italian restaurant is attached, which had a basic breakfast menu. Not a good place if you have mobility issues as there are a few steep steps to the entrance and no lift inside. Would stay again.
Stayed 2 nights in Apr 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Caroline

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
What to say ! We payed over the odds as it was Grand National weekend but I still expected more, the hotel, is in a great location, the staff were really helpful and Friendly but that's the only positives The bed sheets were stained, the hairdryer is useless, make sure you take your own, no glasses in the room for a drink of water, the room was very warm but the fan outside the window meant we had to keep in shut, no AC. We had no house keeping, we were brought fresh towels and cups when I asked. The remote for the TV was broken. No working fans in the bathroom
Stayed 2 nights in Apr 2025

10/10 Excellent

Kye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff lovely. Cold room. No natural light. Tiny sink. Nowhere to put our clothes other than hanging up. One chair. Didn’t look anything like photos. Not Worthing to have been listed on Sunday times as a good place to stay. Breakfast confusing, not given appropriate information.
Stayed 2 nights in Apr 2025

10/10 Excellent

Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky little room. Perfect location.
Stayed 1 night in Mar 2025

8/10 Good

Garry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, everything you'd need around you. Great option for a short break in Liverpool. Room was lovely and warm slept soundly in the bed. WiFi was patchy at best, though we weren't in the room that long to use it to sky great extent. Extra mention for the staff. Meg, who checked us in, Pat, security man and the lovely cleaner that saw us in the morning were all fantastic and a credit to the hotel.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Rachael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A cracking hotel for the money!

A goo location but maybe noisy at the weekend due to proximity of night life.
Stayed 1 night in Mar 2025

4/10 Poor

Gary

Disliked: Property conditions & facilities, room comfort

Disappointment

Very disappointing stay. Kept up due to noise all night; left at 5am. Shower was unusable as the temperature control was broken. Bed very uncomfortable. Emailed the hotel several times asking to discuss but never got a reply so I am afraid I am left with no choice but to post this review. Staff were very friendly to be fair.
Stayed 1 night in Feb 2025

8/10 Good

Mary

Traveled with partner
Very welcoming staff. Room very clean and fresh but felt a little tired. Would not hesitate to recommend for a wee short break. Central so very handy for our Liverpool visit.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

Verified traveler

Liked: Staff & service

Outdated photos on Hotels.com

The photos of the hotel are outdated. Kitchen/bar not open. All the windows were dirty. Lots of dust on the window frames. Room quite spartan. Hardly any decor (1 picture on the wall). Stayed on top floor. Boxed in by other buildings hence no view. The positives: staff are very kind & helpful. Their service is excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Susie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic hotel. Staff were so friendly, the room was beautiful, location was perfect. Can’t recommend enough.
Stayed 1 night in Feb 2025