Best Western Plus Lonoke Hotel2.5 out of 5.0
Recent guest reviews
The staff were very kind and accommodating. The room was immaculate and the beds were very comfortable. Our breakfast was hot and the coffee was delicious. The property was kept up nicely on the outside as well as the decor on the inside.
Our family had been traveling most of the day. We stopped for an overnight rest. The hotel was clean. Check in was easy and fast. The room was very spacious, and clean. The shower had great water pressure as well. The bed was so comfortable!! Breakfast was very good the selection was great. There is a new manager there now, Tyler, he went out of his way to answer a question that I had asked the front desk lady and she did not know. He came to the desk even on his day off to give me the answer. That was a refreshing change that made me feel like I was special, and important to them. Thank you for an amazing stay. We were refreshed to finish our trip.
This Best Western is very good. The rooms were well appointed and clean, everything worked. Staff was helpful, courteous and professional looking after all our needs. Well located with lots of restaurants nearby.
We were very satisfied with the place. Check in experience was very welcoming. We felt the rate, although we had enough points to get a free night, was on the high side but that seems to be everywhere. Disappointed that the military rate isn't as good as other discounts. We told Jennifer at check in she makes us feel that we would stay here again.
From the time we checked in we felt it was wrong. Manager on duty was unkempt and seemed a bit like she couldn't care less about anything. Upon entering our room, my wife turned down the bed. Sheets were very wrinkled. Human hairs present. Debris present on the sheets. I noticed the pillows were very wrinkled too and had been fluffed but not changed. We called down and got another room. Walking into the second room about knocked us out. Smelled skunky like old Corona beer. There was no smell of clean to be detected. The toilette wasn't clean. One pillow had a mascara smudge on it. The sheets were wrinkled as if they had been slept in. My wife and I had been driving for 6 hours and were ready to crash. We did not need this experience. We checked out and stayed at the Hamilton just about 50 yards away. Someone needs to get some new staff in that place. It also needs some renovation - it's old and wearing out.
traveling cross county stayed in several best western hotels and this was just ok maybe the other spoiled us. Breakfast fair bed was comfortable had an issue with key and lock we did eventually get a new room after the staff tried to fix the problem after driving 11 hours we just wanted to get settled not wait for repairs+
Clean, comfortable and in the middle of nowhere but there was an excellent Mexican restaurant next door. Would stay again if in this area. Not a tourist mecca but a small town where people were friendly and helpful.
we had a 2 queen room,it was nice and roomy and clean.the employees were very nice and gave us free razors and shaving cream because i had forgotten mine.great indoor pool and good breakfast.would stay here again.
Nice hotel, clean room and bath, the bed was comfortable.. Breakfast was good and there was plenty of food. Staff was helpful in suggesting restaurants for dinner. We will stay here again when we are passing through.
We love this hotel. Friendly, helpful staff. They always treat us like friends. Great hot breakfast. Comfy beds. Conveniently located for our weekly trip. We always try to stay here on our way through.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 227 reviews