Sheraton Cascais Resort - Hotel & Residences5.0 out of 5.0
Recent guest reviews
This is an excellent hotel. Splendid but not overdone. It is set in a secluded area of the beautiful town of Cascais, less than an hour from Lisbon, Portugal. It is not facing the Atlantic Ocean but you are within a hiking or cycling distance, if you so prefer. Over the years, I have stayed at quite a few Sheraton hotels but this resort is the most inviting. The staff are helpful and prompt to respond to your needs. The suite is well laid out with a separate bedroom from the living room both with a television set each. The bath and shower facility is pretty good. Dining is good, the breakfast selection and variety is comprehensive. Checking in and checking out was seamless.
Everyone at hotel had a smile and tried to help you. Upgraded to a large suite without asking. When leaving needed a snack, the buffet lunch was going on , but they made it work, letting us make a sandwich from the buffet and only charging a small amount. Help in Kimya bar were special!
This place is back from the ocean front and set along acres of lush gardens and manicured lawns. The vibe of the place gives a nod to Portugal heritage of yesterday, while delivering a modern edge to its culture. really established to make the most out of the surrounding areas, the resort offers full access to biking, hiking and day trips to the amazing mountain village and castles. The suite I had was very well appointed, beautiful balconies that opened onto the lush views of the gardens and had a modern taste. The oversized bathroom was fabulous and the building colours reflected beautifully on those sunsets. If your looking at visiting the region, this is the resort for you, you never even have to leave the grounds.
Sorry but this isn't a five star hotel no matter what it claims. First though the positives. Beautiful and well kept grounds. A very spacious and clean suite. Pleasant and (apparently) helpful staff. Plenty of peace and quiet. Despite this and glorious weather there were unfortunately too many niggles and shortfalls to elevate the overall experience above three stars. Many others have already raised issues on this review site and, it would appear, that Sheraton have not done anything about most of them - despite their claims that will. For those keen to know more I suggest you read previous posts and be aware that the majority of the problems with service and satisfaction still pertain. Key points: We were not picked up from the airport by the hotel as arranged/agreed with Voyage Prive (to be fair we're still not sure whose fault this was) No advertised welcome pack despite pointing this out twice to reception No pool attendant/towels until 14.00 on our first full day and erratic on other days Breakfasts - hit and miss service, a coffee machine which regularly broke down and (quel horror!) no pasteis de nata Inadequate air conditioning even when reported twice and supposedly fixed Wi fi erratic (and needed to be purchased for in room use unless you joined the partnership programme; really? In this day and age?) Room keys that demagnitised on more than one occasion necessitating a very long walk to reception A shuttle bus service to town that only went if there was capacity to run it making any planning impossible etc. etc. (as I said, please see previous posts) The whole experience smacked of a Sheraton franchise which isn't being well monitored. A note to Sheraton. Please do not cut and paste your standard reply to these issues. It means nothing as you have done this many times before and, as far as I can see, changed little. In fact it is quite insulting to those of us who have raised valid issues
This is a lovely hotel with spacious and modern bedrooms and a beautiful albeit chilly pool set in the extensive grounds. The gym was large and well equipped. The shuttle service to Cascais was useful but we would have liked it to run later in the evening when people were heading into dinner. Also the breakfast, while very good, was surprisingly lacking in Pasteis de Nata! Service at breakfast was a little hit and miss with long waits for coffees (and cups) on a couple of days. Nonetheless, a thoroughly luxurious break in Cascais.
This is not a Sheraton as you would find in USA. It is a lovely location albeit remote if you don't have a car. The staff are very helpful and seem genuinely to want to help and go the extra mile. Room was large and well appointed. Restaurants and food is not good. Buffet breakfast - hot dishes are at best slightly warm. There are two restaurants, one which is the bar and which doubles up as a sort of sushi place. Expensive and lacking in atmosphere. The main restaurant has a fairly restricted choice. First night we had room service as we wanted something simple and basic. Burgers were ordered. They arrived virtually uncooked - closer to raw than rare - and cold. We didn't say anything. A couple of days later we tried again. The burger was fine (I asked for a hot plate), the cheese and ham toastie was cold and comprised a slice of processed cheese and a wafer thin slice of ham. This time we brought it to the hotel's attention. They recognised the problem, apologised, and sent a 200ml bottle of Port to the room in recognition of the problem. They refused to remove the charges for the inedible meals claiming the apology was sufficient. If we didn't want to eat, we would definitely go back. As it is, the issues with the catering let this place down immensely.
great staff, well equipped suit, lovely pool and pool area - lack of interior public space - good spa restaurant inconsistent, with some excellent meals, some no more than average good breakfast buffet
The hotel is gorgeous and the location is perfect. But what stands out in this hotel is the staff. I have stayed in many hotels for business and holidays throughout the years, and BY FAR this hotel has the best customer service I have seen, from the bellboys, to front office, spa and pool bar. Keep up the excellent work!
We arrived here, a party of 15 golfers, not always the most welcome but we are among the better or older end. The booking was arranged through Glencore golf holidays. We have golfed in this part for many years but not for the past 8 or years. Firstly the Cascais are has improved, this is possibly the richest part of Portugal, this hotel was new to me. We were picked up from the airport by the company bus, immediately there was a warm welcome from the driver. We arrived at the hotel 30 or so minutes later, there was an extremely warm welcome and very friendly, we all had suites which were well appointed, Kitchen, kettle, coffee machine, plenty of tea and coffee, free, the room was too big for me but ideal for a family. A well stocked bathroom with a bath and integral shower, plenty of clothing hanger space. The hotel sits in extensive gardens and the pool is large. The mattresses were so comfortable, one of the party took the name and is hoping to buy one un the UK. We had breakfast a large dining room with an outside although for us is was a little cool, plenty of choice at the buffet table, omelettes available on request, one niggle the toaster took an age to brown the bread. We had dinner in the hotel and it was good. The star act here was the staff, we can't speak highly enough of them from greeting us off the bus to putting us back on they were wonderful, pleasant and friendly. This is one of my best hotel experiences and I speak for the rest of the party, I will be back.
The Sheraton Cascais resort does not have a golf course attached like so many do in Portugal, but they try really hard to make a golfing trip a success, and they did with ours. We were a party of 11 players and from the moment the luxurious coach collected us from Lisbon airport, they didn't put a foot wrong. We were too early to check in and had a tee time waiting, but they took our luggage and it was in our rooms by the time we returned for the golf course. The transport they laid on to get us to golf courses and back was always punctual and the drivers were so friendly and knowledgeable, particularly Bruno Lopes, who was a great character. As I was the organiser, I got an amazing suite, truly sumptuous, but all the guys were delighted with their rooms and when things did go wrong, as they always do, like one of the guys had his room handle fall off, the staff were quick to remedy the situation. I would certainly go back here, the whole experience was superb, although my golf was the worst element of the trip, but that was not their fault.,
- Free WiFi in public areas
- Free parking
- Onsite dining
Located within 2 miles (3 km) of Oitavos Fort, Sheraton Cascais Resort - Hotel & Residences is within 3 miles (5 km) of Cascais Beach. This 146-room, 5-star aparthotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool. Guincho Beach and Boca do Inferno are also near this Cascais aparthotel.
This aparthotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, breakfast is available for a fee each morning from 7:30 AM to 10:30 AM.
The 146 soundproofed apartments feature kitchenettes and balconies or patios. 23-inch LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include minibars, electric kettles, and laptop-compatible safes.
At Sheraton Cascais Resort - Hotel & Residences, guests enjoy a full-service spa, an outdoor pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR 60 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury aparthotel include 2 spa tubs, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 807 reviews