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My Story Hotel Ouro

Property class: 3

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Photo gallery for My Story Hotel Ouro

A narrow street with buildings on either side, a metal balcony railing, and a clear blue sky.
A buffet area with various food items and a bar with liquor bottles.
A reception desk with a white counter, a brick wall, and a sign that reads "Story Hotel."
A hotel with a traditional facade, featuring ornate window frames and a balcony with decorative iron railings.
A hotel room with two beds, a small bedside table, a nightstand, a window, and patterned wall tiles.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry

Explore the area

View in a map
Rua Áurea 100, Lisbon, 1100-063
  • Place, Commerce Square
    ‪3 min walk‬
  • Place, Rossio Square
    ‪3 min walk‬
  • Place, Santa Justa Elevator
    ‪3 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪13 min drive‬

Room options

View all photos for Double Room

A hotel room with a bed, two bedside tables, a nightstand, a lamp, and a vase with flowers.

Double Room

8.4 out of 10
Very good
(34 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

A hotel room with two beds, a small bedside table, a nightstand, a window, and patterned wall tiles.

Twin Room

10.0 out of 10
Exceptional
(12 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

A hotel room with a bed, bedside tables, a nightstand with a lamp, and a window.

Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

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About the neighborhood

Lisbon

Located in Lisbon City Center, My Story Hotel Ouro is within a 5-minute walk of popular attractions such as Rossio Square and Commerce Square. This 51-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Commerce Square - 3 min walk - 0.2 miles
  • Rossio Square - 3 min walk - 0.2 miles
  • Santa Justa Elevator - 3 min walk - 0.2 miles
  • Rua Augusta Arch - 3 min walk - 0.2 miles
  • Lisbon Cathedral - 5 min walk - 0.3 miles

Getting around

  • Rua da Conceição Stop (28E) - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 30 min drive

Restaurants

  • ‪Pastelaria Néné - ‬2 min walk
  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬1 min walk
  • ‪Cotidiano - ‬1 min walk
  • ‪Brew - ‬2 min walk
  • ‪Restaurante O Portas - ‬2 min walk

About this property

My Story Hotel Ouro

Guests staying at My Story Hotel Ouro enjoy free WiFi in public areas, laundry facilities, and a gift shop. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 25 per room one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. This smoke-free hotel also has a TV in a common area.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Minibars, safes, and phones are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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My Story Hotel Tejo
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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.8 out of 10, Excellent, 1,001 reviews
$93 nightly
The price is $107
Nov 30 - Dec 1
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Designer stores
  • Shopping mall
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 12 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.
Property Registration Number 7845

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

My Story Hotel
My Story Hotel Ouro
My Story Hotel Ouro Lisbon
My Story Ouro
My Story Ouro Lisbon
My Story Hotel Ouro Lisbon
My Story Ouro Lisbon
My Story Ouro
Hotel My Story Hotel Ouro Lisbon
Lisbon My Story Hotel Ouro Hotel
Hotel My Story Hotel Ouro
My Story Hotel Ouro Hotel
My Story Hotel Ouro Lisbon
My Story Hotel Ouro Hotel Lisbon

Frequently asked questions

Is free cancellation available at My Story Hotel Ouro?

My Story Hotel Ouro offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at My Story Hotel Ouro?

As of Nov 12, 2026, prices found for a 1-night stay for 2 adults at My Story Hotel Ouro on Nov 29, 2026 start from $122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of My Story Hotel Ouro?

This hotel is situated in Lisbon City Center, just steps from Commerce Square and Santa Justa Elevator, and within a short walk of Rossio Square. You'll also find Avenida da Liberdade and Lisbon Cathedral less than a mile away.

Will I be able to park at My Story Hotel Ouro?

No, there isn't parking at this hotel.

Does My Story Hotel Ouro have a casino?

No, My Story Hotel Ouro doesn't have a casino.

Is there an indoor pool at My Story Hotel Ouro?

No, there is no indoor pool at this hotel.

Is My Story Hotel Ouro good for couples?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and a bar/lounge.

Does My Story Hotel Ouro have a hot tub?

No, there isn't a spa tub at this hotel.

Does My Story Hotel Ouro feature a restaurant that includes a breakfast menu?

Yes, My Story Hotel Ouro serves buffet breakfast each morning for a surcharge from its restaurant.

Does My Story Hotel Ouro allow pets to stay for free?

No, pets aren't allowed at My Story Hotel Ouro.

Does My Story Hotel Ouro have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to My Story Hotel Ouro?

The closest major airport to My Story Hotel Ouro is Humberto Delgado Airport (LIS), which is 6.2 mi away (30 minutes by car). Another top airport is Cascais (CAT), which is located 13.9 mi away (39-minute drive).

Can I book a room with a balcony at My Story Hotel Ouro?

Yes, some guestrooms at My Story Hotel Ouro offer a balcony.

My Story Hotel Ouro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 464 out of 849 reviews
Rating 8 - Good. 290 out of 849 reviews
Rating 6 - Okay. 71 out of 849 reviews
Rating 4 - Poor. 18 out of 849 reviews
Rating 2 - Terrible. 6 out of 849 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and very clean
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Place at a Central Location of Lisbon! Would 100% stay there again.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean room and excellent breakfast selections.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property's location was excellent.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our joining rooms were very clean. Staff welcomed us when we arrived and was very polite.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a family room which was actually 2 bedrooms. We asked for a quiet room when booked and were given rooms on the 4th floor which was excellent, so no street noise! Good aircon and comfortable beds and good showers and shutters to block out the light. Really central location and walkable to all key sights. Got a discounted voucher to eat at the restaurant at their sister hotel, we had an absolutely excellent Italian meal. The hotel definitely lives up to its excellent reviews and ratings.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in two rooms with our adult children. Very cold AC, clean rooms, friendly staff and convenient location for exploring Lisbon. Our bed was lumpy and uncomfortable, it may need to be rotated or replaced. Overall I would recommend this hotel
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a great location, close to a lot of attractions and within walking distance. The hotel was very clean and safe, they came to clean every day. There is an elevator for luggage and they even held my luggage for a few days. The area is great, very safe and there are lots of restaurants, shops, stores nearby. The room was very comfortable and a good size, had a refrigerator and a lot of nice amenities. The restaurant at the hotel also has good food and was nice and convenient. Staff was friendly and helpful, would recommend this hotel and would stay here again.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff who were extremely courteous, helpful and welcoming! Wonderful breakfast! Fantastic shower!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean room Comfortable Love the twin room, my parents had their own bathroom, and I have my own bathroom.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Location location. Nothing else
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Centrally located, everything you need within a short walk. Sound proofing was brilliant as slept really well. Rooms were cleaned daily and staff were helpful.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and a very pleasant stay.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights, the room were very clean. Great bakery across the street. In the center of everything. 2 min walk from the subway.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
All Staffs are very nice and willing to help their guest. Loved to stay in this hotel and all core travel spots are very close to go.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a charming place to stay with kids. We got the pair of adjacent rooms with high ceilings and surprising amounts of natural light. We put out two sub-10 kids in one, while my wife and I stayed in the other, as they are connected by a small foyer. It worked about as well as any room has when traveling as a family in Europe. A+ choice. We had lovely nearby restaurants, easy access to the 28E trolley and a few easy "grab and go" options, including options at the location. In a sea of relatively soulless hotels, this is one with a little personality, in a very good way. Strongly recommend.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great, nearby to all the major shops and transportation. We loved being walking distance to the water. Two things that could have been better. The room maid service was just ok. I felt the floors weren’t always cleaned. Secondary, the breakfast space was tight!
Stayed 10 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location, highly recommend
Stayed 7 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel great location
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional and charming hotel! It is perfectly located near the train station, shops, restaurants, river square, trams, etc. The hotel staff are friendly (all of them!) and helpful. They willingly kept our luggage until our room was ready, answered questions about transportation and the neighbourhood. The breakfast has healthy choices and lots of variety - eggs, fresh pasteries, juices, cheeses, coffee etc. The rooms are clean, spacious (for Europe), and quiet even with a balcony. The balcony is awesome for fresh air and views. I highly recommend this hotel - it is perfect for a few days exploring Lisbon!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The area near the hotel is very busy but the room was quiet. Great location to walk to the major attractions.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, clean, modern, and right in the downtown area, near shopping, plenty of great dining options but still quiet enough for a good night sleep
Stayed 2 nights in Aug 2025