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My Story Hotel Ouro

3.0 star property

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Photo gallery for My Story Hotel Ouro

Double Room | Minibar, in-room safe, desk, soundproofing
Shower, free toiletries, hair dryer, towels
City view from property
Lunch and dinner served
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry

Explore the area

View in a map
Rua Áurea 100, Lisbon, 1100-063
  • Place, Commerce Square
    ‪3 min walk‬
  • Place, Rossio Square
    ‪3 min walk‬
  • Place, Santa Justa Elevator
    ‪3 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪14 min drive‬

Room options

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, soundproofing

Double Room

8.2 out of 10
Very good
(26 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

10.0 out of 10
Exceptional
(12 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds
  • Free WiFi

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About the neighborhood

Lisbon

Located in Lisbon City Center, My Story Hotel Ouro is within a 5-minute walk of popular attractions such as Rossio Square and Commerce Square. This 51-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Commerce Square - 3 min walk - 0.2 miles
  • Rossio Square - 3 min walk - 0.2 miles
  • Santa Justa Elevator - 3 min walk - 0.2 miles
  • Lisbon Cathedral - 5 min walk - 0.3 miles
  • Avenida da Liberdade - 10 min walk - 0.6 miles

Getting around

  • Rua da Conceição Stop (28E) - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 30 min drive

Restaurants

  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬1 min walk
  • ‪Pastelaria Néné - ‬2 min walk
  • ‪Brew - ‬2 min walk
  • ‪Merendinha Bar - ‬1 min walk
  • ‪Cotidiano - ‬1 min walk

About this property

My Story Hotel Ouro

Guests staying at My Story Hotel Ouro enjoy free WiFi in public areas, laundry facilities, and a gift shop. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 25 per room one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. This smoke-free hotel also has a TV in a common area.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Minibars, safes, and phones are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Designer stores
  • Shopping mall
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 12 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.
Property Registration Number 7845

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

My Story Hotel
My Story Hotel Ouro
My Story Hotel Ouro Lisbon
My Story Ouro
My Story Ouro Lisbon
My Story Hotel Ouro Lisbon
My Story Ouro Lisbon
My Story Ouro
Hotel My Story Hotel Ouro Lisbon
Lisbon My Story Hotel Ouro Hotel
Hotel My Story Hotel Ouro
My Story Hotel Ouro Hotel
My Story Hotel Ouro Lisbon
My Story Hotel Ouro Hotel Lisbon

Frequently asked questions

Is free cancellation available at My Story Hotel Ouro?

My Story Hotel Ouro offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at My Story Hotel Ouro?

As of Jun 23, 2026, prices found for a 1-night stay for 2 adults at My Story Hotel Ouro on Jun 28, 2026 start from $168, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of My Story Hotel Ouro?

This hotel is situated in Lisbon City Center, just steps from Commerce Square and Santa Justa Elevator, and within a short walk of Rossio Square. You'll also find Avenida da Liberdade and Lisbon Cathedral less than a mile away.

Will I be able to park at My Story Hotel Ouro?

No, there isn't parking at this hotel.

Does My Story Hotel Ouro have a casino?

No, My Story Hotel Ouro doesn't have a casino.

Is there an indoor pool at My Story Hotel Ouro?

No, there is no indoor pool at this hotel.

Is My Story Hotel Ouro good for couples?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and a bar/lounge.

Does My Story Hotel Ouro have a hot tub?

No, there isn't a spa tub at this hotel.

Does My Story Hotel Ouro feature a restaurant that includes a breakfast menu?

Yes, My Story Hotel Ouro serves buffet breakfast each morning for a surcharge from its restaurant.

Does My Story Hotel Ouro allow pets to stay for free?

No, pets aren't allowed at My Story Hotel Ouro.

Does My Story Hotel Ouro have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to My Story Hotel Ouro?

The closest major airport to My Story Hotel Ouro is Humberto Delgado Airport (LIS), which is 6.2 mi away (30 minutes by car). Another top airport is Cascais (CAT), which is located 13.9 mi away (39-minute drive).

Can I book a room with a balcony at My Story Hotel Ouro?

No, there aren't any guestrooms with balconies at My Story Hotel Ouro.

My Story Hotel Ouro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 419 out of 782 reviews
Rating 8 - Good. 276 out of 782 reviews
Rating 6 - Okay. 64 out of 782 reviews
Rating 4 - Poor. 17 out of 782 reviews
Rating 2 - Terrible. 6 out of 782 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights, the room were very clean. Great bakery across the street. In the center of everything. 2 min walk from the subway.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Darren

Centrally located, everything you need within a short walk. Sound proofing was brilliant as slept really well. Rooms were cleaned daily and staff were helpful.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

SEONKYU

Liked: Cleanliness, amenities, property conditions & facilities
All Staffs are very nice and willing to help their guest. Loved to stay in this hotel and all core travel spots are very close to go.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The area near the hotel is very busy but the room was quiet. Great location to walk to the major attractions.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Yuk Lung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and a very pleasant stay.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Milene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, clean, modern, and right in the downtown area, near shopping, plenty of great dining options but still quiet enough for a good night sleep
Stayed 2 nights in Aug 2025
Verified

8/10 Good

LYNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel great location
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location, highly recommend
Stayed 7 nights in Jan 2023
Verified

8/10 Good

kalea

Liked: Property conditions & facilities
Room was clean, staff seemed very young and a bit unproffesional. Flies in room as well. Location was decent.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the middle of everything. Convenient for walking to many of the tourist destinations. Staff were extremely helpful and friendly.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Verified

10/10 Excellent

Susannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Kitt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and quiet

Staff was very nice and welcoming. The rooms were very quiet, no street noise. That was surprising in the city center.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff were approachable and friendly. The hotel itself was centrally located to get to tourist attractions and all other amenities.
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City centre stay

Good location, clean, nice bar, great breakfast.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Luis

Liked: Amenities
Clean, great service and best location!
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

MIGUEL

Liked: Amenities, property conditions & facilities
Excelent service, very happy with our stay
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
love the location
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Jerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was only there for one day and night after a retreat in the national park. It was the perfect transition to civilization and prep for the plane trip home. Peaceful. Lovely.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed twice now, i love it here
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel right in downtown. Great service as well.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Another night in nice quiet room. No street noise in the room.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff!
Stayed 6 nights in Nov 2024