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My Story Hotel Ouro

3.0 star property
Hotel with a restaurant, 5-minute walk to Rossio Square

Choose dates to view prices

Photo gallery for My Story Hotel Ouro

City view from property
Reception
Minibar, in-room safe, desk, soundproofing
Front of property
Lunch and dinner served, Portuguese cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry

Explore the area

View in a map
Rua Áurea 100, Lisbon, 1100-063
  • Place, Commerce Square
    ‪3 min walk‬
  • Place, Rossio Square
    ‪3 min walk‬
  • Place, Santa Justa Elevator
    ‪3 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪9 min drive‬

Room options

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, soundproofing

Double Room

8.4 out of 10
Very good
(22 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

9.8 out of 10
Exceptional
(9 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

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About the neighborhood

Lisbon

Located in Lisbon City Center, My Story Hotel Ouro is within a 5-minute walk of popular attractions such as Rossio Square and Santa Justa Elevator. This 51-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Commerce Square - 3 min walk - 0.2 miles
  • Rossio Square - 3 min walk - 0.2 miles
  • Santa Justa Elevator - 3 min walk - 0.2 miles
  • Rua Augusta Arch - 3 min walk - 0.2 miles
  • Avenida da Liberdade - 10 min walk - 0.6 miles

Getting around

  • Rua da Conceição Stop (28E) - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 30 min drive

Restaurants

  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬1 min walk
  • ‪Pastelaria Néné - ‬2 min walk
  • ‪Brew - ‬2 min walk
  • ‪Cafetaria São Nicolau - ‬1 min walk
  • ‪Grilled & Company - ‬2 min walk

About this property

My Story Hotel Ouro

Hotel with a restaurant, 5-minute walk to Rossio Square
Guests staying at My Story Hotel Ouro enjoy free WiFi in public areas, laundry facilities, and a gift shop. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 25 per room one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. This smoke-free hotel also has a TV in a common area.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Minibars, safes, and phones are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Front of property
My Story Hotel Tejo
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.6 out of 10, Excellent, 876 reviews
$114 nightly
The price is $131
Feb 26 - Feb 27
Total with taxes and fees
My Story Hotel Tejo

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Designer stores
  • Shopping mall
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 12 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.
Property Registration Number 7845

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

My Story Hotel
My Story Hotel Ouro
My Story Hotel Ouro Lisbon
My Story Ouro
My Story Ouro Lisbon
My Story Hotel Ouro Lisbon
My Story Ouro Lisbon
My Story Ouro
Hotel My Story Hotel Ouro Lisbon
Lisbon My Story Hotel Ouro Hotel
Hotel My Story Hotel Ouro
My Story Hotel Ouro Hotel
My Story Hotel Ouro Lisbon
My Story Hotel Ouro Hotel Lisbon

Frequently asked questions

Is free cancellation available at My Story Hotel Ouro?

My Story Hotel Ouro offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What can I see within easy reach of My Story Hotel Ouro?

This hotel is situated in Lisbon City Center within a 10-minute walk of Rossio Square and Santa Justa Elevator. You'll also find Avenida da Liberdade and Castle of São Jorge less than a mile away.

Is parking available on site at My Story Hotel Ouro?

No, there isn't parking at this hotel.

Does My Story Hotel Ouro have a casino?

No, My Story Hotel Ouro doesn't have a casino.

Is there an indoor pool at My Story Hotel Ouro?

No, there is no indoor pool at this hotel.

What do couples enjoy most about My Story Hotel Ouro?

Couples staying at this hotel will appreciate amenities like a minibar as well as a bar and a restaurant.

Does My Story Hotel Ouro have a hot tub?

No, there isn't a spa tub at this hotel.

Does My Story Hotel Ouro feature a restaurant that includes a breakfast menu?

Yes, My Story Hotel Ouro serves buffet breakfast each morning for a surcharge from its restaurant.

Does My Story Hotel Ouro allow pets to stay for free?

No, pets aren't allowed at My Story Hotel Ouro.

Does My Story Hotel Ouro have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to My Story Hotel Ouro?

The closest major airport to My Story Hotel Ouro is Humberto Delgado Airport (LIS), which is 6.2 mi away (30 minutes by car). Another top airport is Cascais (CAT), which is located 13.9 mi away (39-minute drive).

Are there rooms with balconies that I can book at My Story Hotel Ouro?

No, there aren't any guestrooms with balconies at My Story Hotel Ouro.

My Story Hotel Ouro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 397 out of 751 reviews
Rating 8 - Good. 269 out of 751 reviews
Rating 6 - Okay. 63 out of 751 reviews
Rating 4 - Poor. 16 out of 751 reviews
Rating 2 - Terrible. 6 out of 751 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Alys

Stayed 3 nights in Nov 2025

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The area near the hotel is very busy but the room was quiet. Great location to walk to the major attractions.
Stayed 3 nights in Sep 2025

10/10 Excellent

Konstantin, Calabasas

Stayed 2 nights in Sep 2025

10/10 Excellent

Jerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was only there for one day and night after a retreat in the national park. It was the perfect transition to civilization and prep for the plane trip home. Peaceful. Lovely.
Stayed 1 night in Sep 2025

10/10 Excellent

Roberto, Rego Park

Stayed 1 night in Sep 2025

6/10 Okay

Rhian

Liked: Cleanliness, property conditions & facilities, room comfort

Conveniently placed hotel.

Reception staff friendly and welcoming. Cleaning staff friendly, polite and did a good job. Staff at breakfast looked sullen and unhappy. Did not like drinks in coffee machine. I would swap the coffee machine for cafettiere and include decaff coffee even if it’s just sachets plus choice of tea bags and provide hot water.
Stayed 4 nights in Sep 2025

10/10 Excellent

Milene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, clean, modern, and right in the downtown area, near shopping, plenty of great dining options but still quiet enough for a good night sleep
Stayed 2 nights in Aug 2025

8/10 Good

Laura

Stayed 1 night in Aug 2025

8/10 Good

Justine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the middle of everything. Convenient for walking to many of the tourist destinations. Staff were extremely helpful and friendly.
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities

Visit to Baxia hotel

Great location. Helpful staff at reception. However food service was extremely poor. Very slow and I had to ask twice where food was. Plus shuttle service booked for 10.20am didnt turn up till 11am, after further calls which was disappointing.
Stayed 1 night in May 2025

10/10 Excellent

Pauline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel has a great location and is great for getting to all the tourist attractions. Downside hotel had an issue with the fire alarm that meant first night there it was going off and on between 9-12pm. After being up from 230am to travel we were shattered. To resolve the issue the air con was switched off so woke
Stayed 3 nights in May 2025

4/10 Poor

Gerard

Stayed 2 nights in May 2025

10/10 Excellent

Kitt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.
Stayed 2 nights in May 2025

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Service was unfortunately poor when we thought we would get a quick drink at the hotel before going to bed. Took about 15 minutes to get my drink after my partner got hers. Forgotten about me which happens but when he realised I still waited another 10 minutes. Wouldn't normally mention it but didn't seem that busy as bar staff chatting. No hot water one morning (which also happens) so had a cold shower and we weren't told about this (although my partner was told we were). Ok breakfast. Loved Lisbon but unfortunately wouldn't stay there again.
Stayed 3 nights in May 2025

10/10 Excellent

mary

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

fiona

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff were approachable and friendly. The hotel itself was centrally located to get to tourist attractions and all other amenities.
Stayed 4 nights in Mar 2025

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. Lovely staff. Super little hotel!

Smooth checkin. Really friendly receptionists Rodrigo and Stephen - so helpful and welcoming. Breakfast was good only criticism was the coffee/tea machine did not make water very hot. Brilliant location. Would definitely come back.
Stayed 2 nights in Mar 2025

6/10 Okay

Bhavika

Liked: Cleanliness, staff & service
Very convenient if you’re going to be out and about all day and only really need to rest and freshen up in between. Room was on the smaller side. Excellent staff service, very helpful. Great location, easy to access all the main tourist points and loads of food options around. Have to say, excellent for shopping if that’s what you like!
Stayed 3 nights in Feb 2025

6/10 Okay

christine

Disliked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
love the location
Stayed 2 nights in Nov 2024

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff!
Stayed 6 nights in Nov 2024

10/10 Excellent

Kyle, New Ulm

Liked: Cleanliness
Stayed 6 nights in Oct 2024

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