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Crossroads Hotel Lilongwe

3.5 star property

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Photo gallery for Crossroads Hotel Lilongwe

Outdoor pool, pool umbrellas, sun loungers
Meeting facility
Deluxe Room | Bathroom | Combined shower/tub, free toiletries, hair dryer, towels
2 restaurants; breakfast, lunch, and dinner served
Gym

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Crossroads Complex, Off Mchinji Roundabout/M1, Lilongwe, 00000
  • Place, Parliament Building
    ‪12 min walk‬
  • Place, Tobacco Auction Floors
    ‪12 min walk‬
  • Place, Kamuzu Mausoleum
    ‪12 min walk‬
  • Airport, Lilongwe (LLW-Kamuzu Intl.)
    ‪28 min drive‬

Room options

View all photos for Superior Queen

Superior Queen | Minibar, in-room safe, desk, blackout drapes

Superior Queen

8.4 out of 10
Very good
(7 reviews)
  • 228 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

  • 420 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Suites

Executive Suites | Minibar, in-room safe, desk, blackout drapes

Executive Suites

  • 419 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suites

Deluxe Suites | Bathroom sink

Deluxe Suites

  • 748 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Superior Twin

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Family Room

  • 743 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

Deluxe Twin

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Lilongwe

Crossroads Hotel Lilongwe places you within a mile (2 km) of Parliament Building and Tobacco Auction Floors. This 101-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Parliament Building - 12 min walk - 0.7 miles
  • Tobacco Auction Floors - 12 min walk - 0.7 miles
  • Kamuzu Mausoleum - 12 min walk - 0.7 miles
  • Lilongwe Wildlife Centre - 17 min walk - 0.9 miles
  • Kamuzu Central Hospital - 5 min drive - 2.2 miles

Getting around

  • Lilongwe (LLW-Kamuzu Intl.) - 37 min drive

Restaurants

  • ‪Food Worths - ‬13 min walk
  • ‪Cup N Roll - ‬3 min drive
  • ‪Woodlands Lilongwe - ‬14 min walk
  • ‪Blue Ginger - ‬4 min drive
  • ‪Ama Khofi - ‬3 min drive

About this property

Crossroads Hotel Lilongwe

Guests staying at Crossroads Hotel Lilongwe enjoy an outdoor pool, a gym, and a sauna. There's free parking, and an airport shuttle (available 24 hours) for MWK 23100 per person one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include meeting rooms, a conference center, and a business center.
32-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and coffee makers are other standard amenities.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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The price is $149
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Catchy Saloon
  • Copper Pot
  • Crossroads Restaurant

Things to do

  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center (21,528 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MWK 23100 per person (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times and massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Crossroads Hotel
Crossroads Hotel Lilongwe
Crossroads Lilongwe
Crossroads Hotel
Crossroads Lilongwe Lilongwe
Crossroads Hotel Lilongwe Hotel
Crossroads Hotel Lilongwe Lilongwe
Crossroads Hotel Lilongwe Hotel Lilongwe

Frequently asked questions

Is a free cancellation option available at Crossroads Hotel Lilongwe?

Crossroads Hotel Lilongwe provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What's there to see close to Crossroads Hotel Lilongwe?

This hotel is located in Lilongwe, a short 17-minute walk from Parliament Building and also 17 minutes on foot from Tobacco Auction Floors. You'll also find Lilongwe City Mall and Old Town Mall within a short drive.

Is there parking available at Crossroads Hotel Lilongwe?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Crossroads Hotel Lilongwe?

Spa services at the hotel include deep-tissue massages, mani/pedis, and facials.

Does Crossroads Hotel Lilongwe feature a casino at the property?

No, Crossroads Hotel Lilongwe doesn't have a casino.

Is there an indoor pool at Crossroads Hotel Lilongwe?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Crossroads Hotel Lilongwe?

There are plenty of amenities for couples at this hotel, including 2 restaurants, an outdoor pool, and a bar/lounge.

Does Crossroads Hotel Lilongwe have a hot tub?

No, but this hotel does have a steam room.

Does Crossroads Hotel Lilongwe have a restaurant with a breakfast menu?

Yes, Crossroads Hotel Lilongwe has 2 restaurants, and serves breakfast for a surcharge.

Does Crossroads Hotel Lilongwe allow pets to stay for free?

No, pets aren't allowed at Crossroads Hotel Lilongwe.

Does Crossroads Hotel Lilongwe have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Crossroads Hotel Lilongwe?

The closest major airport to Crossroads Hotel Lilongwe is Lilongwe (LLW-Kamuzu Intl.), which is 15.1 mi away (37 minutes by car).

Are there rooms with balconies at Crossroads Hotel Lilongwe?

No, there aren't any guestrooms with balconies at Crossroads Hotel Lilongwe.

Crossroads Hotel Lilongwe Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 100 reviews
Rating 8 - Good. 43 out of 100 reviews
Rating 6 - Okay. 27 out of 100 reviews
Rating 4 - Poor. 4 out of 100 reviews
Rating 2 - Terrible. 7 out of 100 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and breakfast.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Verner

Liked: Cleanliness, staff & service, room comfort
Nice garden and friendly staff. Hotel appears a bit neglected and could do with a bit of renovation and a licj of paint.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect

wonderful breakfast, confortable beds, all is perfectly clean, personnel kind and helpful
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff and clean, spacious room

The staff were lovely - everyone is very welcoming and the service is great. Breakfast had fresh fruit and an omelette station everyday. I didn't have time to use the pool but it looked quite nice. Had a tasty meal at the restaurant attached, The Copper Pot, where I also had great service.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every support and service was good! It was very convenient to have stores nearby. Wifi can be better, and I saw a cockroach several times.
Stayed 14 nights in Jan 2023
Verified

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities
I was looking forward to swimming but unfortunately the pool is closed for maintenance and this wasn’t communicated when I booked. Bathtub had hotwater but the shower was only lukewarm not hot. Excellent breakfast!
Stayed 1 night in Mar 2024
Verified

8/10 Good

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here for a few nights with our toddler after a long flight from UK. The room was beautiful and well presented, and the staff were very friendly and accommodating. The swimming pool was lovely and very child-friendly with a separate shallow pool. Only a few complaints - there were no mosquito nets, only peaceful sleep tabs, which were ok but not as effective as nets, and the external fire doors were locked at night. We had a slight confusion with payment at the end but this was quickly and professionally resolved by the manager. Would definitely recommend this place to other travellers especially families, and will be staying there again on our way back from Malawi
Stayed 3 nights in Feb 2023
Verified

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Rooms Available

Unfortunately after paying for everything online when I arrived at the hotel they informed me that they had been sold out for over a week and didn't have an available room. The front desk said sorry and hope you find a place. I also tried to reach a person at hotels.com to help me find another room and couldn't reach anyone. Hotels.com needs to make sure there are rooms available before taking peoples money.
Stayed 4 nights in Sep 2022
Verified

8/10 Good

Vicki

Liked: Cleanliness, amenities
The staff are all very nice and helpful. They were in the process of remodeling a wing so clean was a challenge. Then their hoover was broken so the poor staff were sweeping rugs using s dust broom. I really look forward to the new mattresses they promise in the superior rooms as they just installed in the standard rooms. Breakfast is eggs your way then dinner type savories. Pretty much same every day. The breads are very dry so dont get eaten. No pork, good for non pork eater. The breakfast could use an imaginative and good chef to offer a wider variety
Stayed 9 nights in Apr 2024
Verified

6/10 Okay

REGINALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Lilongwe for one week. I am glad that I only booked this hotel for two nights. The only good thing good about this hotel is the location and the staff. The rooms are dated. It looks like grandmothers bedroom. Which was not a dealbreaker. The the Wi-Fi sucks. You can almost say that it really is nonexistent. The staff tried to resolve the situation and it really did not help. The dealbreaker breaker for me was found out that YouTube is blocked. I usually exercise to videos on YouTube in the morning. So this hotel wants to give you horrible Wi-Fi service and and censor of what you watch. I was out.
Verified

10/10 Excellent

Helmut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dieses Hotel kann empfohlen werden ! - Allerdings besteht kein Shuttle zwischen Flughafen und Hotel, so daß jeder selbst sich um den Transport kümmern muß (bei der Anreise).
Stayed 3 nights in Oct 2022
Verified

6/10 Okay

Brian

the hotel wifi is not stable you can only connect to two devices at a time and the gym is completely run down
Stayed 2 nights in Sep 2021
Verified

6/10 Okay

Muchona

Liked: Cleanliness, property conditions & facilities, room comfort
The place is serene and quiet, I just found it odd not to have DStv at such a Hotel. The Bar is not open to customer choices but rather kind of dictated one.
Stayed 3 nights in Sep 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Great environment. Wonderful restuarant with a nice pool area for relaxation. Also conveniently located close to Crossroads shopping complex and City Mall.
Stayed 1 night in Sep 2021
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay at crossroads

Stayed at Crossroads hotel, we had a very welcome reception from the day we arrived, the team at crossroads were very polite and cheerful. Food was very nice we had plenty of options to select from, i highly recommend this place for anyone who wants a little vacation or business, its truly a relaxing place and atmosphere is wonderful!
Stayed 3 nights in Jul 2020
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Food court, stores and banking nearby.
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrally located with malls and eating places just a walk away. very convenient but if you drink alcohol make arrangements to get its outside the hotel. No alcohol here.
Stayed 1 night in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
My stay was good. Everything was okay except the gym did not have towels. It was difficult to workout without wiping sweat. I suggest they always have towels and drinking water available at the gym
Stayed 1 night in Oct 2019
Verified

8/10 Good

ＧＡＺＡ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランスタッフの対応は大変すばらしかったです。 残念だったのは、チェックインの時に名前がなかったり、2泊予約したのに1泊だと思われていたり、エクスペディアとの連携がきちんと行われていなかったことです。 お風呂は熱いお湯が出て、湯量も充分でした。
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Didn't like the breakfast. Also the bathroom doesn't have the dryer, as it is fixed to the wall in the room - in the drawer.
Stayed 11 nights in Jun 2019
Verified

10/10 Excellent

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ones again.

It is always a good experience at Crossroads. That's why it is my first choice 😉
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kFriendly helpful staff, good buffet breakfast, and dinner at restaurant was quite good (although "spicy" could have been spicier). The rooms look a bit tired/worn, but are comfortable.
Stayed 3 nights in May 2019
Verified

8/10 Good

albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the Deluxe aisle of the hotel and I really appreciate the comfort and space of the rooms.
Stayed 3 nights in Mar 2019
Verified

6/10 Okay

Irine

Liked: Cleanliness, property conditions & facilities, room comfort
Internet was not good. Alcohol was not served.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Márcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel, with good Deluxe Rooms

In general the Hotel is quite decent, with a good range of services. Unfortunately they don't serve any alcohol inside the hotel, which can be annoying if you want to like to drink some wine or beer during the meal. Breakfast was OK, and regarding the room I was lucky to book the deluxe room, which is significantly better than the standard rooms. In my opinion the difference in price justifies, as the standard rooms are quite low standard. Regarding the location it's good if you are doing something on that side of town, because to come to city center on traffic hours will be a nightmare (obviously for Lilongwe standards, which which 20-30 minutes in traffic is a nightmare). WiFi in general works well.
Stayed 2 nights in Nov 2018

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