Mercure Lille Centre Grand Place4.0 out of 5.0
Recent guest reviews
Everything was fine and the staff was good and friendly. The only negative point was some noise during the first night coming from the music of the ground floor. The TV screen could be larger for a junior suite (we have been upgraded).
For the price, this hotel is in a truly wonderful location in Lille Centre, with underground parking nearby and a only quick walk to the train station. Excellent dining, shopping and sightseeing opportunities abound. The lobby and dining area is small, but comfortable and charming enough. (Note: The elevator is very tiny, so be prepared to make a few trips if you have a lot of bags.) The staff were very welcoming and friendly, presenting us with a complimentary bottle of wine upon check-in -- so lovely! My husband and I had a standard room. It was updated and clean -- very presentable, though also quite tiny. (We had 2 large and two carry-on suitcases with us and we were pretty much entirely boxed in.) Despite the lack of space, it came equipped with everything we needed. The bed and bedding was quite comfortable, and the shower had more than adequate hot water and water pressure (which is something I treasure when traveling). I would stay at this hotel again, though I would definitely want to upgrade to a larger room if possible.
I think this deserves 4.5 stars but falls short of the full 5: Location: fantastic. close to the grand place, easy to find, would be hard to beat Service: check in was easy. On the first night we got bitten so badly by mosquitos that we couldn’t sleep. I called down to reception and 10 minutes later there was a light knock on the door and they had a room spray for us. Fantastic service and we were very grateful!! Room: this is where it slightly loses points. The room was so small that I felt a bit claustrophobic. You couldn’t fully open the bathroom door and it was difficult to keep the room neat. I don’t normally feel claustrophobic but it really bothered me and I felt quite uncomfortable in there. That said, the room was modern, clean and the bathroom was nice (good mirror lighting for makeup) and you’re normally only in the room for a short amount of time on a mini break. We were staying next to our friends and we could each hear the others conversations - noise travels between the rooms.
I checked into this hotel with my 5 year old Son on a Saturday afternoon for one night. We spend the day enjoying the city but we came back t room it was extremely cold in the room. I turned on the heat but the heater only blew cold air. I contact the front desk who told me to come down. When I arrived at the front desk I was told that they could only offer me a radiator/space heater. I ask if it was the type of heater that was not hot to the touch because I had my 5 year old with me. The lady told me I should put the heater away from my child and that the hotel was fully booked and there were no other options. I explained to her that the hotel room was too cold to sleep in without heat and that unit that could burn my child was not an option for me. She said there was nothing she could do. I ask if I could speak with a manager and was told there was no manager on duty. I ask her to then call her manager and explain the situation and ask I could either have a refund or a credit because the room was too cold to sleep in and I would have to go to another hotel. She again said that no manger was available. I told her that I was sure that the hotel manager had a phone number at home and that she should call them. After waiting in the lobby 20 minutes she comes back and said she called her manager and the manager said that since I paid in advance (hotels.com) that I could have to get my money from them. Such Crap! I immediately pulled out my phone and called hotels.com who then attempted to reach the hotel. They came back and said they could not reach anyone but would continue to try. Several emails later hotels.com says that the manager refused to refund my money because the room was used for more than 7 hours. We never got to sleep in the room! DO NOT USE THIS HOTEL! Any hotel that takes your money and offers no heat is a SCAM! It is not the customers fault that the hotels heating system is broken. That is the hotels issues and they should have said something when I checked in. On a good note. Hotels.com refunded my money as goodwill gesture! Thanks hotels.com for taking care of this issue. NEVER BOOK at Mercure Lille Centre Grand Place!
Great location close to the beautiful old town and only 10minutes walk from the Eurostar terminal. We were able to walk all around the city from the hotel and it has a great selection of bars and restaurants nearby. My room was small, but clean & comfortable. The room has tea & coffee facilities, a fridge, safe, hairdryer & plenty of sockets. The shower room was small but OK with both an overhead and hand held shower head. Whilst body wash is wall mounted in the shower, there is no selection of toiletries or shower cap provided. We didn’t eat at the hotel so I can’t comment on breakfast. Staff were friendly and efficient and we were able to leave our cases at the hotel on the last day and collect them later, which was helpful. Would happily stay here again.
Just behind the opera house, the hotel is located perfectly convenient to access the beautiful grand place and the shopping boutiques. Lille is a very beautiful town no doubt, but I enjoyed my stay thanks to the super helpful hotel staff who made my stay memorable.
Had a great stay here, location is superb, 10 min walk from Eurostar station, it’s behind the Opera House so it’s very central . The room was clean, well presented and very quiet. Overall impressions were very positive indeed. Breakfast was good, self service, helpful and attentive staff, very polite. We met the Director of public relations for the hotel who introduced himself whilst we were outside smoking and he was very nice asking if we were enjoying our stay. My thanks go to all the staff who we found very polite and attentive. My special thanks goes to a Laurie who returned my passports after we had checked out but left our baggage for safe keeping until we departed for our train back, very grateful.
a 10-minute walk from the railway station and the airport shuttle, Mercure Lille Centre Grand Place is at the same time very close to Vieux-Lille. Comfy rooms, smiling and helpful staff and a varied breakfast buffet make it an obvious choice for a professional stay or a leisure weekend.
I travelled solo and got a very small room with double bed. Good for one but definitely not good for two people. The room was nice and clean but air con did not work so went to reception at midnight to complain. I got another room which was a junior suite and had a great air con and lots of space. The room was near the elevator and stairs but still very quiet room. Only thing that I did not like was the polycotton sheets and that is why I give only 3 stars. Clean rooms, good service, working air con and great location, I would stay here for few nights again despite the sheets.
A lovely centrally located hotel for a really reasonable rate. We had room 504 on 5th floor over looking the CCI Grand Lille and it’s clock tower. It had a lovely double door balcony and the room was funky and bijoux with a small bathroom that did the job. Room had a safe, bottle of water and coffee/tea facilities. Remember to switch on the air conditioning as it was quite warm. The bed was comfy and it there were more pillows in the cupboard if required plus a hairdryer. Breakfast was serve yourself in a little kitchenette on ground floor - ample foood even if you come down late - you can cook your own fried eggs (novel) although all around one stove so a little busy if you choose the wrong time. But breakfast was plentiful and considering it was all included in the price it was a really good deal. Yep would definitely stay here again.
- Walking distance to Old Stock Exchange and Lille Grand Square
- Free WiFi in rooms and public areas
- 24-hour front desk
Located in Historic Center, Mercure Lille Centre Grand Place is adjacent to Old Stock Exchange and within a 5-minute walk of other popular sights like Lille Grand Square. The 101 rooms at this 4-star hotel include minibars, coffee makers, and flat-screen TVs. Centrally located in Lille, the hotel is also a short walk from Rihour Square and Palace of Fine Arts.
Start each morning off right with buffet breakfast served for a fee. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
All of Mercure Lille Centre Grand Place's 101 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers. Laptop-compatible safes, phones, and desks are also standard.
At Mercure Lille Centre Grand Place, guests have access to free WiFi in public areas, a meeting room, and free newspapers. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables.
Reviews from Trip Advisor
72.0% of guests recommend this hotelTotal of 1186 reviews