Novotel Lille Centre Gares4.0 out of 5.0
Recent guest reviews
The hotel is ok but 4 star over rates it. Main complaint is having waited over 20 minutes to be served at dinner in the fairly quiet restaurant we were told by the abrupt waiter we would have to wait as he had other tables to serve. We found this very rude and left to have dinner at a very good restaurant nearby ( one of many available). I will not tolerate rudeness and this attitude has ensured the hotel will not be used again. If the restaurant is understaffed that is not my problem and I expect courtesy and good service.
A nice hotel in the heart of Lille. Kindly staff, parking garage nearby, clean rooms, breakfast is simple. Just a few minutes away from CityMall Euraville and the centre. The trainstation is straight across Novotel. Parking costs are €0,70 / €0,80 for 15 minutes.
This hotel is located on walking distance to gare Flandre (local station) and gare Lille Europe (international). Also a subway station is close by for longer distances, but this is not needed as all major center interests are also on walking distance. The room are spacious and the receptionist was very kind and took well care of our suitcases on the last day after check out while we were doing a 'last tour de ville'
It's hard to remain unbiased about this hotel, as my friend had valuables stolen from our room whilst we were out exploring the city (make sure you use your safe is my advice!). However this aside, the hotel really isn't up to scratch. I work in travel and I have had the pleasure of staying in many different levels and styles of hotel, and this definitely doesn't live up to a 4* hotel. It is more like an Ibis - it is clean, however amenities are very basic, and it hasn't got any personality whatsoever. The sofa bed was pretty uncomfortable too. We had a cocktail from the bar on arrival and mine was ridiculously sweet, and my friends' mojito was undrinkable. I did like the location of the hotel - very easy to get around the city, but I wouldn't stay here again, and it has changed my opinion of the Novotel brand on the whole.
A great lobby and service driven team. The ground floor with lobby restaurant and bar is a relaxed place to be ... modern contemporary a nice place to hang out! A place which I will definitely book again at my next visit.
This hotel was, as is almost always the case with hotels in the Accor Group, a pleasant overnight stay the rooms being clean with comfortable beds The staff whilst courteous and friendly were not as efficient as I normally find in Accor Hotels. There was a nice restaurant in which my companions and I had a very enjoyable dinner. However, I felt that the ambience and décor of the establishment was more like that to be found in an IBIS hotel than a NOVOTEL My biggest criticism of this hotel was its location - it was certainly, as a crow flies, near the railway station but none of us, all with large suitcases, appreciated the poor quality of the pavements along which we had to walk to reach the hotel
Recently stayed here for 1 night, including breakfast together with my partner. Check in wasn't a nice experience, the young girl checking us in was very unfriendly and when I mentioned this to her, the reply was: "Yes but I was just in the middle of something..." Probably... but I told her that this is not really the problem of their (paying) hotel guests. She got the message and she was much more friendly after the incident but still... Room was ok, quiet large but dated and very basic for a 4* hotel, the double bed was quiet small for 2 people but we managed. The window opened and that was definitely a bonus for us! Bathroom also very basic and not very clean. Separate toilet. Lobby is recently renovated and quiet cosy (Industrial style) and with a nice looking bar. Breakfast was very nice, not the largest choice but everything was good quality and the food was constantly being replenished. In summer you can also sit outside on the (nice looking) terrace which is a plus, knowing that you are in the middle of a busy city. Location is good, right next to the main train stations and close to shopping and bars/restaurants. They also have a small gym but when I wanted to use the facility, children were using it as a playground so I didn't get the chance... Conclusion; not a bad hotel but I am sure that there are plenty of hotels that offer a similar quality for the same price in Lille....
The hotel was booked without much regard to its location but in fact it was wonderful. The room was bright airy and spacious. The bed was comfortable. A small fridge was provided which is always useful. The breakfast was good. The bar area is modern and funky. We had dinner there and the food was of a reasonable standard and price. The staff in this hotel were nothing short of amazing - nothing was too much bother and that includes the reception staff and bar guys. Would def recommend this hotel.
The Novotel in Lille was absolutely gorgeous. It had everything that we needed after a LONG day of sight seeing and driving. It is a very funky and modern hotel. The foyer has a comfortable and kid friendly sitting area, a bar and an outside courtyard. The food at the hotel was fantastic - we had room service for dinner which was very enjoyable and the complementary breakfast was impressive! The rooms are clean, comfortable and spacious! A thoroughly enjoyable stay.
We (2 adults + 2 Kids 3 & 6) stayed 3 nights in Lille at this establishment. The hotel is very nice, staff speak English as in most big chain hotels in Europe, this hotel caters reasonably well to children. Centrally located to the Flandres and Europe train stations and about a 20 minute walk to the old town centre of Lille. The breakfast is reasonable and varied and was included in our price. The room is a standard Novotel size with a double bed for parents and a fold out sofa bed for the kids. We had 3 23kg suitcases to move around with us and while it is not far to walk with luggage...well, if you are wrangling kids and luggage just get a cab to this hotel...it's a 10 euro time saver. Now this is a message for management. We had a little bit of trouble ordering room service. Room service only works if all rooms have the current room service menu and not the old room service menu. Novotel you have a good product here, don't let little things like this spoil what you have, while I'm not a hotel expert...keeping your little issues in check stops the creation of big issues, keep a check on the implementation of new room menus...keep up the good work.
- Walking distance to Old Stock Exchange and Lille Grand Square
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in Lille Centre Ville, Novotel Lille Centre Gares is a leisurely stroll from popular sights such as Old Stock Exchange and Lille Grand Square. This 96-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's in central Lille and also a short walk from Rihour Square and Palace of Fine Arts.
Enjoy a bite to eat at Novotel Cafe, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM.
All 96 soundproofed rooms feature sofa beds, coffee makers, and laptop-compatible safes. LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Phones and desks are also standard.
At Novotel Lille Centre Gares, guests have access to a fitness center, free WiFi in public areas, and a meeting room. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and securing valuables. Other amenities at this family-friendly hotel include a business center, a computer station, and an arcade/game room.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 732 reviews