Appart'City Lille - Euralille

So... We arrived at 7.06pm on Saturday night due to severe delays on Le Shuttle. Even though we had pre-paid for the hotel , it was closed and no way of getting in! Thankfully a fellow guest allowed us in with a code she had. Reception empty, lights off,no one there. We tried the number to call out of hours which was not working, neither was the emergency number displayed! We had no access to our rooms! We tried knocking on the reception doors everything, no answer, no humans! In utter despair we walked across the road to try and book into the Campanile, with lovely staff and very friendly (and similar price per room per night may i add) but sadly they could not accomodate a family of three but very kindly allowed us to eat in their restaurant as sympathised with our situation. Finally after going back and waiting in reception, a man came in who had booked and it turns out as he hadnt booked in, he received an email with a code for the front door and the safe to be able to access his room keys! This we never received but they had our email address as had previously emailed us. Upon hearing commotion of us thanking this man profusely, a woman comes out of the reception door and very rudely stated "we are closed". Upon showing her the booking email and explaining we never received any codes, she kept repeating "it is not my problem, we are closed". My husband walked me away with keys in hand from the safe with our saviour, the kind stranger staying at the hotel. Well... then we arrived at our room, on the 6th floor, an apartment. We were greeted by freezing cold temperatures. The window was broken, a hug crack in the glass and it had warped. Thankfully from my husbands brute force, we were able to close it. Then we realised even though we have booked for 2 adults and a child, there was no made bed for our daughter! We made do with the mattress of the sofa and spare bedding found around the room, with the cushions from the sofa downstairs. Then i entered the bathroom, and all i wanted to do was cry. There was a pink line of scum around the bath, a black grit like dirt covering the bottom, chunks in the baths enamel missing leaving black marks. IT HAD NOT BEEN CLEANED. We decided we had no choice but to sleep there and escape as early as possible. Then came the icing on the cake! Upon check out, they claimed we had to pay additional money called "City Tax", which was never mentioned at the point of booking. Surely this should have been included in the price when we paid up front weeks ago???? DISGUSTING HOTEL, DISGUSTING ATTITUDE FROM STAFF!!

Stayed in a twin room - about a foot between the beds. It has got a tiny bench for cooking, etc. but there are no tea/coffee supplies so we didn't use it. Excellent hot water and small heaters in the room with opening windows. There was a fairly noisy extractor, but as we were sharing the room, it was good 'white noise' and we slept well. The breakfast was fine, with a selection of breads, cheese, juice, etc. Receptionists were friendly and helpful and spoke good English. We left our bags in storage both on arrival and departure (1.80 euro each). To walk from the Eurostar terminal (about 10 mins), go out the left exit (ie. away from shopping centre), continue around to the left across the road and make your way down the path off to the left through a park with lots of high grasses. Sort of cut diagonally towards the right through it, then head to the Irish Bar seen down the street, cross over the road between the trams and continue for a block - the hotel is around to the left. You can also get the green tramline (entry to stairs down are easily seen in the corner of the Euralille piazza) - one very short stop to Roumarin and walk 2 minutes from there. All in all and ok place to stay, nothing exceptional but if you get it for a good price it's fine.

Nice hotel and rooms, but extremely over-priced for what you get. The room and bathroom was large and spacious, and all amenities were modern, clean and functional. Great to have the self-catering option, but not required for my short stay. However, almost double the rate of any other budget hotel I stayed at around France during Euro 2016, and then I still had to pay extra for breakfast and early check-in, despite my room being ready (ended up costing around €260 a night in total)! Definitely not worth it for that rate... And to top it off, Wi-Fi was not even complimentary! Location was pretty good, and very accessible to Gare de Lille Flandres and Europe, both by a short walk (10-15 minutes) or the nearby tram stop (1-2 stops away). Sleep quality was average - the bed was very low to the floor and not that comfortable, and the linen was quite rough. The staff were friendly and helpful, and the breakfast offering was above average, so overall it is decent ''supposedly budget'' hotel. However, the rate I ended up paying was definitely not worth it, so beware of that...

Extremely disappointed. Accommodation was nothing like advertised and was totally unsuitable for our needs, such that we did not stay and instead found alternative accommodation. We checked out just as the staff were leaving for the night and we were not acknowledged. The bathroom and bedroom are up extremely steep stairs. We had planned to hold a business meeting in the apartment in the morning after an overnight stay, (and as such had paid for a later checkout time without first having seen the rooms) but it was totally inappropriate. The hotel was part way through redecoration so our apartment had 3 painted walls, and one still in need of paint. The walls were bare. We tried to move the table and the leg fell off. The bottom of the saucepans was very greasy. There were no towels left for us- I had to ask twice for these and then fetch them from reception. There were no cups in the cupboard. Again, I fetched them myself. The staff (with the exception of one) were generally very unhelpful. The fire alarm went off whilst we were there and despite going down to reception (along with other guests) there was no acknowledgement from staff, and we just stood there waiting for someone to tell us something- the receptionist continued to book in a new resident. I would not recommend this place unless one is comfortable with hostel/student accommodation (even then, I have seen much better..).

A cracking hotel; frankly, one of the best I have been too. Fantastic wide beds, great wifi, nice views and located in the bustling metropolis that is Lille. Highly recommend. Would like to be here for longer next time. Staff very friendly..

Stayed here for 3 nights in June during the competition. I could not fault the staff or the rooms. A bit further out of Lille but the metro connects you to it all. Bed was a bit narrow & hard but other than that, perfect.

Very clean, spacious and has great facilities. Close to the tram, shop and ATM. You're given and access code so you can come and go as you please. WiFi was decent. Pleasing experience and would 100% be back if I return to Lille. Only drawback is the stairs which were in our room, incredibly steep

Appart'City Euralille est un excellent établissement avec des chambres conformes à l'image proposée sur leur site. L'environnement est adéquat pour visiter la ville avec une ligne de tram et des lignes de bus à proximité. Bon petit déjeuner. Ainsi qu'un accueil très chaleureux.

on a passé 2 nuits avec nos enfants..la chambre est un duplex..je trouve les escaliers un peu dangereux. la cuisine etait pauvrement équipé et la vaisselles n'etaient pas très propre. l'accueil etait très sympa et on a eu toutes les informations qu'il fallait. le PDJ etait sympa aussi.