2/10 Terrible
Jennifer
Traveled with family
Oct 21, 2025
The worst front desk staff ever. The girls were on their phones the whole time. We Told them the restrooms did not have toilet paper and they ignored us. All of the garbage cans were overflowing in bathroom and by front desk. The entrance was dirty and trash and hair balls were floating around the floor. We paid $900 a night for a filthy hotel. We told them about the hair balls in the front lobby and they ignored us. I had to ask for my breakfast vouchers 4 times and the front desk lady said I looked for you but my contacts must have dried out. The Vouchers should have been given to us at check in. We had to get our own silverware for breakfast. We got our food but had no silverware. The coffee maker was broken in our room and the bed was hard. There was No TV to Watch the UK game at the bar. The Bar shut down at 10:30 on Saturday Game Night and a ton of people still wanted to get a drink. This is just a shame that this hotel has gone so downhill. Maybe they have new management. The 21c used to be know for being a super nice hotel. Now it is dirty hotel with bad service. What a shame.
Jennifer
Stayed 1 night in Oct 2025
































