Hotel St. Ellis4.0 out of 5.0
Recent guest reviews
the hotel is in downtown legazpi city with commercial establishments surrounding it. parking space is available and also family room. although the buffet at the hotel's restaurant need a lot more to be desired. the family room and service is okay. complimentary massage available also.
My flight was delayed but when i arrived in Legazpi Airport, i still need to wait for a few minutes for the shuttle. When i arrived in the hotel, i was greeted by a very kind reception desk staff... she was so accommodating - well every staff were, they were always kind, polite and always smiling - my checking in was so smooth. but when i get into my room, my key card was not working that i needed to go back down the reception to ask for assistance. My room was spacious as well as the queen size bed, there was a very good air-conditioning but when i get into the bathroom to have a shower, there was no towel, i needed to call the reception again for my towels to be delivered. Whenever am checked in into a hotel, it has been my routine to have tea (just to keep my tummy from getting cold, weird eh?!?) before i take a shower but there was no tea on the complimentary rack, only coffee :( . when i decided to just have black coffee, the electric kettle was not working :( and so i hit the shower without taking in anything hot. During breakfast there was no tea, just thankful there was hot soup... the breakfast buffet was so limited, thank god there was an egg station... it was a Filipino buffet - so 'tis good for those who love Filipino breakfast, but for those who love just light breakfast - the choices are so limited. Overall, my stay was comfortable despite the glitches, i loved my dinner, the Tempura Salad from Crossroads Cafe, and my shuttle to the airport was on the dot. Not to mention they were able to get me a cab as requested and on time on a reasonable price.
The hotel is located in the center of town and is in close proximity to the new Ayala Mall. Room was spacious and complete will all the ammenities like a flat screen tv, ref, safe, slippers etc. The bed was very comfortable and the pillows seemed to hug my head while sleeping. Had a good nights sleep in this hotel. AC was very cold. WIFI was decent but not enough to stream movies. Breakfast buffet was also very good. Would definitely come back here next time I am in town.
Let me start to rate the location of the hotel. 10 minutes drive from airport. Walking distance going to Ayala Mall Legazpi and other malls and establishments. The lobby is presentable. Our room is so nice and clean. Bathroom with toiletries and also clean. The room is spacious with mini ref, blower, flat screen TV w/ cable channel, I love the bed. Restaurant is nice and clean, the food is delicious they offer a buffet breakfast and dinner buffet with live band every Saturday. Two things I really don't like in this hotel is their elevator sometimes is out of service since I'm preggy It was hard for me our room is on the 4th floor, I don't have a choice but to use the stairs. From the first choice hotel we decided to transfer here at St. Ellis because of the pool, my daughter loves to swim and she requested to choose hotel that has a pool but unfortunately since day 1 the hotel was not available til our day 3. I hope by tomorrow, our 4th day she can use the pool before we go back to manila. All staffs are approachable and attended our needs. Can recommend this hotel anyway. 👍☝❤
We had a great stay in this hotel. The rooms are clean and very spacious. The staff were very accomodating. My kids enjoyed their swimming pool because it was so clean.The breakfast was also two thumbs up. We love this hotel. Keep it up!
Before leaving Bicol, we always stay overnight at Hotel St. Ellis. It's been 4 years now and this is our home when in Legazpi. Ayala Malls LCC is a 10 min walking distance from the hotel. Embarkadero also is a walking distance from the hotel but you can have the option to ride a tricycle is the weather is hot to walk. Manong guard and the reception ladies (Leah and Sarah) are very friendly and accommodating. Our room was clean and air-condition is great. Selection of buffet breakfast should be more especially for kids - pancakes, cereals, muffins etc. The Wifi connection in the room is also good. Even in the lobby and the cafe. Spa is also good. Haven't tried their swimming pool yet, quite deep for my son. see you again Hotel St. Ellis!
My family went on a trip to Legazpi Bicol and stayed at Hotel St. Ellis booked online. The hotel was too pretty to be on a street that looks abandoned. Anyways, upon entering the hotel, the lobby that welcomed us was very elegant and clean. The staff looked very accomodating and kind. The room was in good shape. clean, and spacious for 2 adults and 2 kids. Being very meticulous about the bathrooms, I checked it, and there was no bathroom rug. We asked for rug through phone. The next day, the rug was soaked so we asked for replacement and they didn't bring us any. The pool was ok. There were times though that I think the area smelled like there were molds, but there were nothing there. It's clean. We stayed there for 3 nights and 4 days, and their buffet breakfast was exquisite. they had quite a small selection but everything tasted good. After touring Legazpi, we parked at the back of the hotel and had to enter through the back. Really bad smell coming from both the laundry (i think) and the kitchen. Never entered the building from there again. I would really love to stay again there when we go back though..
Located in proximity to the malls however going there is quite a risk. Breakfast was fine. Rooms were nice but felt weird. Transport to the airport was free. Will definitely stay again. Elevator was scary.
I find this hotel simple but was really good. The staffs were very accomodating. It was also very accessible wherein a lot of public transpo can be easily found outside the hotel. The food was delicious and they offer sa live band at night 😊 . Very nice stay .
Having stayed in all the top hotel names in Legazpi, I have to say that the Hotel St. Ellis is my new favourite. Be sure to read all the way down. And remember whatever I say below, the Hotel St. Ellis is where I will be booking my stay the next time I come to Legazpi. Plus Points I’m going to start by saying one of the Hotel St. Ellis’s main features is its location. Since I arrived here I haven’t used any transport (excluding the free airport shuttle) whatsoever. I have easily walked everywhere. Next on the plus list is the beds. My King Size bed is awesome! A good night’s sleep is one of the most important things when booking a hotel room. And let me assure you, the beds are perfect. Next is the shower. Hot and cold water giving me a nice refreshing bathe in the morning. No issues here. Included breakfast buffet. Free airport shuttle. I arrived at Legazpi airport at 6:06am. I did not book a pickup with the Hotel St. Ellis because every time I have landed in Legazpi in the past I have seen their representative there picking people up. And indeed he was there again this time as well. He seems to always be there. Early check in. The drive from the airport to the hotel takes just minutes. As we pull up outside I realise I haven’t requested an early check in. Ooops! Not a problem though. My room was ready for me to occupy. Very good news as I was exhausted. By 6:47am just 40 minutes after landing I was in my room. So great location, in fact the best location for the city centre. Nice bed with good shower, and breakfast thrown in. And free airport shuttle with early check in. For choosing a hotel that’s all the box’s ticked isn’t it? Err.. no one more box needs to be ticked for me. And this is where the Hotel St. Ellis falls down. The AC (Air Conditioning) in the rooms is appalling. I mean absolutely dreadful. I read about this online before booking my stay here, but didn’t think it would be this bad. The units are old, inefficient and in my opinion beyond serviceable life. The hotel should throw them all out and invest in new ones. What surprises me is the fact that they haven’t. Poorly performing AC units are letting the Hotel St. Ellis down badly After checking in and entering my room, it took me only minuets to decide I couldn’t stay in that room. It was too warm and I could tell the AC was not going to do the job. Back down to reception I went, and requested another room. Which they sorted out for me immediately. My new room seemed much better at first. But unfortunately at night I couldn’t sleep because the room was still too warm. King Size beds in the Hotel St. Ellis are fabulous. So, so comfortable. So a dilemma. How do I sort this problem out? I really like this hotel. I don’t want to change hotels. But I can’t sleep in my hot room. And I don’t think changing rooms will sort it out because I think they are all the same. The solution was actually easy to think of, I would ask them to give me a fan in my room. When I went to reception to ask for my fan, I decided not to give them my solution right away. I wanted to pose the problem to them and see if they could solve it for me. Having explained that I like the hotel, but my room is too hot because the AC is not functioning properly, I was immediately offered another room. I pointed out that I had moved once already and didn’t think that would solve the problem. I also pointed out that I had read numerous reviews online complaining about the AC and I didn’t think that my complaint was coming as a surprise to him. He tried not to acknowledge that AC complaints were common and asked if he could send an engineer to my room to fix the AC. I declined the offer stating that I didn’t believe any amount of work on my AC unit was going to improve its performance. At this point I said that it was my opinion that a fan would resolve my issue, and asked if I could have one brought to my room. He was delighted that there was a solution and agreed to send one straight up. Just as I was leaving him I asked if AC problems were a common complaint, and this time he smiled and gave a timid nod. Sure enough within minutes my fan was delivered to my room. And as expected, in conjunction with the poorly performing AC unit, the room temperature came down. And that was the end of my sleeping problems. The fan is a good one. A little noisy, but giving me perfect results. Thus if you are coming to stay at the Hotel St. Ellis, just be ready to request a fan if you need one. Now that is not the end of my complaining. Well I haven’t complained about this to the hotel staff, but I’m going to complain about it to you. The hotel is tired. Finishing’s have faded. Paint has eroded and dirt has accumulated. Not to the point that I am going to checkout and exit the hotel screaming. But to be honest I find it disappointing. The AC problem is cheap and easy for the hotel to fix. And so is the issue with the dated decoration. I simply don’t understand why the management are not investing in the property to keep it in top condition. Seriously how much would it cost them to put this right? And this is not a cheap hotel. Ok so that is my ranting done. Now back to the positive stuff. Breakfast is included. And it’s a decent one. Well if you like Asian food. I like Asian food. But I prefer a good old British breakfast when possible. But that is my preference. And everyone else in the room was tucking into their breakfast and seemed to be loving it. I had a little of the noodles, some of the pork and a spoon or two of stuff I can’t identify. And it was all nice. But for me the guy cooking eggs in his live cooking station saved breakfast for me. He produced a lovely freshly cooked bacon, tomato and cheese omelette for me, not once, but twice because it was so damn good. And I have continued enjoying great omelettes every day since. Now I just want to hit on location again. The other top hotel in Legazpi is the Oriental. It’s a decent hotel, and I have stayed in the Oriental numerous times. But it’s so damn far away from the city centre. I can walk out of the hotel lobby right now and be at any of the three main malls here in Legazpi in just a matter of minutes. LCC mall is about 75m away and will take me say 2 minutes to be inside. Next, just a bit further up the road. Let’s say at the most 4 minutes’ walk. Is the brand new Ayala Mall. Keep going just a little further, let’s say 8 minutes walk from the Hotel St. Ellis, and you come to Pacific Mall which is also known as Gaisano. And this used to be my favourite mall until Ayala got finished about a year ago. And that is just the malls and all the things they bring to the table. Also mega close by are street vendors, cinema, bars, convenience stores and everything else you can imagine you will find in a city centre. So if you can overlook the tired paint work and don’t mind having to ask for a fan. The Hotel St. Ellis could be well worth a try. I have been absolutely clear about what I see as the hotels problems, but believe its benefits override the maintenance/upkeep issues. Enjoy your stay. I am 🙂
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Hotel St. Ellis places you within a leisurely stroll of Embarcadero and Kapuntukan Hill. This 40-room, 4-star hotel has a full-service spa along with free in-room WiFi and free self parking. Located centrally in Legazpi, it's also near Liberty Bell and Magayon Art Gallery.
Start your day off right with a free buffet breakfast offered each morning. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/café.
All of Hotel St. Ellis's 40 rooms are individually decorated and have an array of amenities, including refrigerators, coffee makers, and free bottled water. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include safes and desks.
Guests of Hotel St. Ellis enjoy features like a full-service spa, free WiFi in public areas, and a conference center. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Additional amenities include free newspapers, a porter/bellhop, and a hair salon.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 163 reviews