Skip to main content
Beginning of main content

Recent guest reviews

I love this resort. My favorite place to relax when I’m in Cebu.

You need to train your staff on customer service, the restaurant staffs are not attentive to the needs of the customer, example, refills on beverages, etc. Otherwise, everyone is friendly and amenities are easily accessible. Breakfast buffet awesome!

This hotel reminded me of the Hotel Wailea in Maui, very high end. Staff were courteous and helpful. I enjoyed snorkeling and feeding their fish at the sanctuary. Lots of fish variety. The corals looked newly planted but flourishing beautifully.

Wonderful hotel. I like the beach well maintained and I enjoyed swimming with tons of fishes.

Excellent hotel. I've never been disappointed. There was attention to detail. There were many activities for children and adults.

I've stayed here on many other occasions and I wouldn't think of going anywhere else while in beautiful Cebu. The location is perfect, the grounds are breath taking, rooms are beautiful and the entire staff are the kindest and always very helpful. I miss it just thinking about it. Can't wait to go back again soon! Highly recommend!

Every time we stay in Cebu we love to come to the Shangri La. The staff is extremely attentive and always caters to our every need. The rooms are amazing (try to get one with ocean club access) as they have wonderful breakfast and appetizers/drinks in the evening. I'd recommend staying here if you're in the area.

This was a super place! Hotel shuttle, close to airport, wonderful beach access, two pools, great gym and spa. We were looking to get away for the Korean Cheosuk holiday and why not Philippines since "there is more fun ..." there. Will return to Shangri-La Mactan! Thanks to Staff and everyone for wonderful stay.

It was the best vacation my family must have had staying in shangrila cebu. Hotel was too Good and hotel staff was the best I have ever seen.

What can I say? This place is amazing!!! Not only is the staff there to make your every wish realized, but the facilities/room are top notch. The room was comfortable (had fresh mango's when we arrived) and clean. We went down for a swim at 7pm and when we returned we found the corners of our comforter folded over with a little note along with slippers placed at the sides of the bed and fresh complimentary waters on the night stand! It's as if they were hiding under our bed waiting for us to leave before sprucing up the place. I'd recommend this place in a heart beat... Food at the restaurant was amazing as well, try the lambchop! Overall outstanding!

My husband and I as well as our nieces enjoyed our overnight stay at this wonderful resort. Definitely a 5 star customer service! Superb food too. We'll definitely going back again.

I have travelled all over the world and the facilities at this hotel were comparable or better than most of the best hotels I've experienced. Particularly the care and friendliness shown me by the staff could not have been better. I cannot think of anything the hotel or its staff could have done to make things better. This assessment includes comparing my stay at the hotel to my stay at the seven star Emirates Palace in Abu Dhabi, UAE.

What can be said about any Shangri-La hotel except the very best of everything from the amenities to the most professional staff and some of the best meals that can be provided by mankind. The breakfast was out of this world and again the staff was very courteous and helpful paying attention to every detail. I would recommend this resort to anyone from young to old, single or married, families, etc. Have fun!!

Punta Engano Road Lapu-Lapu Cebu

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located within a leisurely stroll of Magellan Shrine, Shangri-La's Mactan Resort & Spa is within a 10-minute drive of Cebu Yacht Club. This 530-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa.


Dining

This resort is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

A 42-inch LED TV comes with digital channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include a balcony, a minibar, and a coffee maker.


Property features

Awarded Conde Nast Top 100 List status in 2015, Shangri-La's Mactan Resort & Spa features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for PHP 200 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a children's pool, a health club, and a spa tub.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Ocean Wing Premier Room Twin

Twin 2 | Sleeps 3

Ocean Wing Premier Room King

King 1 | Sleeps 3

Ocean Wing Ocean Club Twin

Twin 2 | Sleeps 3

Guest reviews for Shangri-La's Mactan Resort & Spa

Everyone (9) Business (1) Couples (4) Family (2) Other (1)
4
Everyone

By on May 19, 2019

Review comment responded on May 20, 2019

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

4
Everyone

By on May 3, 2019

Review comment responded on May 6, 2019

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, René D. Egle, General Manager

2
Everyone

By on Apr 23, 2019

Review comment responded on Apr 24, 2019

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, René D. Egle, General Manager

1
Everyone

By on Dec 28, 2018

5
Everyone

I love this resort. My favorite place to relax when I’m in Cebu.

By on Jun 29, 2018

Review comment responded on Jul 18, 2018

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4
Everyone

You need to train your staff on customer service, the restaurant staffs are not attentive to the needs of the customer, example, refills on beverages, etc. Otherwise, everyone is friendly and amenities are easily accessible. Breakfast buffet awesome!

By on May 19, 2018

Review comment responded on May 23, 2018

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

5

very nice hotel by the beach

Everyone

This hotel reminded me of the Hotel Wailea in Maui, very high end. Staff were courteous and helpful. I enjoyed snorkeling and feeding their fish at the sanctuary. Lots of fish variety. The corals looked newly planted but flourishing beautifully.

By , from Corona, CA on Aug 30, 2017

5

amazing experience!

Everyone

Wonderful hotel. I like the beach well maintained and I enjoyed swimming with tons of fishes.

By , from USA on Jul 25, 2016

5

shangrila

Everyone

Excellent hotel. I've never been disappointed. There was attention to detail. There were many activities for children and adults.

By , from Fontana CA on Jul 19, 2016

5

simply the best!

Couples

I've stayed here on many other occasions and I wouldn't think of going anywhere else while in beautiful Cebu. The location is perfect, the grounds are breath taking, rooms are beautiful and the entire staff are the kindest and always very helpful. I miss it just thinking about it. Can't wait to go back again soon! Highly recommend!

By on Aug 21, 2015

Shangri-La's Mactan Resort & Spa

Punta Engano Road, Lapu-Lapu, Cebu 6015
url importing https://www.orbitz.com/Lapu-Lapu-Hotels-Shangri-La's-Mactan-Resort-&-Spa.h190534-p2.Hotel-Reviews