Hotel Costa Calero4.0 out of 5.0
Recent guest reviews
This 324 bedroomed hotel is close to Puerto del Carmen with can be reached by a cliff walk, water taxi or the courtesy bus which leaves four times a day. An adjoining very steep hill leads down to an attractive marina lined by a selection of upmarket shops and restaurants. The all inclusive tariff, monitored by a card rather than a coloured wrist band, is excellent with premium drinks available from 11am and a wine list at dinner offers a selection a good quality wines. Our bedroom was quite spacious with a comfortable bed and pillows and adequate hanging and drawer space. There was a free fridge and daily bottle of water, a television with a good choice of English stations and a paid for safe and a constant supply of hot water. The bathroom was satisfactory and the room like the rest of the complex kept scrupulously clean. The staff in the bars and restaurants were hardworking very pleasant and efficient although those in reception should be told that smiling is allowed. The main restaurant where dinner and breakfast is served is divided into four separate areas thus avoiding the noise usually experienced and lunch is provided in a large cafeteria with self service beer, wine, minerals and meat, chicken fish cooked daily. There is also a comprehensive salad bar and sweet trolley. However the main restaurant is disappointing. Anyone who doesn't mind a jostle at the buffet breakfast or tepid unimaginative repetitive food at dinner will be very happy at this once excellent hotel which, sadly, now seems to have lost its direction and one is left wondering whether anyone cares.
had a lovely chilled time, great food and service. pools where lovely. free bus to Puerto Carmen. marina in walking distance. loads of sun loungers, one free entry to spa which was great. will go back again
This is a really lovely hotel with beautiful grounds and is kept very clean although we were given the room which was furthest away from reception with a lovely terrace but only 1 sunbed. The bathroom and main doors had de laminated and were badly marked, the patio door out to the terrace only opened about 8 inches which was all I could manage and I consider myself strong.The walls were stained and could do with a wash and paint. We were all inclusive and the food was ok but not 4 star ,the dinners at night were the worst it was a bit hap hazard and we really only had 2 nights that I would say the food was ok. On a plus the staff were really great and they worked hard and nothing was too much of a bother.
Overall this is a good hotel and value for money for the prices charged. The rooms are a good size and most with balcony and sea view.Excellent location and only 5 minutes walk from the marina where there are plenty of good restaurants.Its also worth noting that the resort which, is small and compact is only 10 minutes by car from Puerto del Carmen. The breakfast offering is good with plenty of choice and the cooking section is fast and effective when in many large hotels this is a section where service can be poor. We did not eat in at night so cannot comment on the dinner offering. Lunch is available for about 22 euro again with a wide assortment of food. Stay away from the red and white wine.Its only suitable for cleaning the silver!!! The grounds and facilities in the hotel require special mention. They are huge in area. Probably the largest I have seen anywhere in the world and I travel a lot. 3 big swimming pools 2 with fresh and 1 with sea water. The latter with a sandy area adjacent for those who want to imagine they are on the beach. Plenty of other facilities as well which, makes for a very pleasant overall experience. SO WHAT ARE THE NEGATIVES? We were a party of 8 and all of us were unimpressed with the reception staff. Ok they did their job but in general we found their attitude to be unwelcoming and somewhat reluctant and we wondered at times if they realised that our presence as customers was quite important for the longer term employment prospects! Maybe a staff motivation programme would be helpful here. One major downside we feel obliged to report is in relation to the bedrooms. Please note the following 1. No room service available at all at anytime. 2. No in bedroom tea or coffee making facility 3. No shampoo or conditioner in the bathroom 4. You have to pay extra to use the room safe. We found the lack of ANY room service in a 4 star hotel most surprising. In fact this is the first hotel anywhere in the world during my long life of world travel where I have come across this negative. Apart from the above I still recommend this hotel because it has many positives as already outlined above. Go for it.
Great hotel for those wanting to get away in a quiet location. Fantastic grounds loads of sun beds. Fab pools . Good food and branded drinks. Just a great chill out hotel. 5 min walk to the port with lovely restaurants and couple of bars and about a dozen shops. Nothing to complain about at all. Just remember to take shampoo and conditioner as not provided. There is shower gel tho. As per the title you must try the dried plums or prunes to you and I . Absolutely sumptuous.
I returned last night from a 11 night stay at this hotel I have stayed here at least eight times in the last few years and it is a wonderful hotel in fabulous grounds the staff are fabulous always smiling and giving great service, the rooms need changing the dark blue colour is awful and it is so dark in the room the best place to look at your hair ect is in the lift!!!!! I have noticed the food standard has fallen over the years and left unchanged when clogged together uneaten and cold, I wanted some mashed potato one night it would not come off the spoon it was so congealed and cold, I also waited over 15mins for some veg to be replaced but left unable to have it because it NEVER arrived all very bad for this star rated hotel.it needs attention ASAP. in summary I love the hotel but several things need attention
My husband and myself stayed here twice before, therefore we recommended it to our family for my daughter's 50 th Birthday. The staff went to a lot of trouble to settle us at a table for 19 balloons chairs decorated etc. I must point out that I've NEVER done a bad review for anywhere before. One night my other daughter and husband were finishing there meal at 9.20 and were asked to hurry and leave as they were closing. As you can still go into the restaurant at that time, dinner ends at 9.30, they weren't very happy and hurriedly ate their food and left. On the previous two occasions that we stayed I gave 5 * reviews. The food has since deteriorated Big style. NONE of the fish was edible, dry as dust and overcooked. The people cooking at lunch time hadn't a clue what they were doing. One lunchtime we sat at a table in the snack bar and as our two grandsons joined us they picked a knife and fork each from another table and were 'set upon' by staff saying they weren't allowed to do that!!One day I had a piece of salmon and luckily I looked at before taking a bite it was completely raw in the middle. There were several dirty plates with dried bits of food on,and I, and other guests, were checking before eating. The bedrooms were ok cleaned each day and fresh towels. We were there for 10 days. Luckily we then got a taxi to Sandos Arena for another two weeks, just the two of us, as our family had to return home for school and work. If only we had the first part of our family holiday there. We made the best of it as we didn't want to put a dampener on our daughter's birthday. None of us will ever return and I'm so sorry to them that we recommended the hotel.
What a great hotel ! A ten minute bus ride from the airport brings you to the Hotel Costa Calero. A 4 and a half star hotel ( web sites says four stars but it now has that other half ). This is our third time here on a all inclusive rate. Rooms are very clean - staff are superb !! This is a well "oiled" ship - buffet style meals with a large selection - nice piano bar with branded drinks and relaxing entertainment - all table service which is fast. The late entertainment is down stairs in a very large hall featuring a different show each night. Three pools all with sun loungers and umbrellas - Spa - This hotel is a short walk to the port where there are a number of restaurants and bars or take the water boat into porta Carman 6 euros - Highly recommended if you want piece and a relaxing holiday.
Our first visit to the island and what an introduction. The hotel is located in a very quiet area a few hundred metres from the harbour of Peurto Calero. The hotel is extremely clean and very spacious. I believe the hotel was near capacity when we visited last Christmas but you couldnt tell. Lots of free areas around the pool. As the weather was a little temperamental we visited the fabulous spa and took part in a variety of daily activities such as shooting, table tennis etc. I tried my best to swim in the pool every day but I'd advise wearing some aquatic ear muffs to keep the old lugs from getting frostbite. The saltwater pool, the coolest of the pools remained undipped in by me but the brave souls who did venture in seemed unfazed by the icebergs & polar bears. The heated pool was a popular venue and the grassy area around it was popular especially the bar. The food is excellent but there's always something for someone to complain about no matter how good or plentiful. If you are AI try one of the free bottles of wine, we found some excellent ones. We travelled with Jet2holidays who emailed me shortly before travelling that the gala Christmas dinner had been cancelled - this was not the case and it was fabulous. Even the mulled wine was drinkable! Service around the piano bar was a bit hit and miss but there is waiter service if you'd prefer not to be ignored by bar staff. That said the staff in the main entertainment room do a great job. The entertainment is fine and there are plenty of seats. Rooms are fine though I found that my phone, Samsung A3, would not charge. I tried a variety of plugs, adapters and even bought a new charging cable in Peurto Del Carmen to no avail. So I was only able to get a few photos of Santa on his camel on Christmas day before losing touch with the outside world - and it was great! My wife had no problem with her iphone charging. My phone was fine soon as i got some Scottish electricity in to it. I didnt like the showers, a bit grotty and not much pressure but the bathrooms were big enough. The hotel is situated at the top of the village so may not be ideal for those with mobility issues. Unlike Tenerife there (thankfully) arent any scooters trying to mow you down. The walk to the harbour is pleasant, just take care with your footing walking back at night. The harbour itself is lovely. A plethora of eateries and a friendly Irish bar along with a good selection of overpriced shops. Lots of boat trips available here too. There is a pathway half way down towards the harbour, go left and head to Del Carmen or right to have a beautiful walk along the clifftops to the next village. In all we really liked the hotel but loved Lanzarote. Driving around in a hire car looks better than other resorts and only the absence of a beach niggled. All in all a great place to spend your holiday.
We are currently staying at this hotel and we are very pleased with the levels of service. Accommodation is ok. Food is fine and general facilities are OK as well. Staff are friendly and helpful and we will definitely return. Views from the hotel are stunning. Piano bar is nice to sit and relax in the evening. All in all a nice hotel which I would recommend
Located in Puerto Calero, Hotel Costa Calero is adjacent to Whale and Dolphin Museum and within 2 miles (3 km) of Dive Your Way. This 324-room, 4-star hotel has 4 outdoor pools along with a full-service spa and 5 restaurants. Also near this Yaiza hotel are Lanzarote Fishing Club and Fariones Sports Center.
Free buffet breakfast is served each morning from 8 AM to 10 AM. There are multiple options for onsite dining with 5 restaurants, including La Magdalena, which specializes in international cuisine, and Oyambre with pleasing pool views.
Hotel Costa Calero's 324 rooms are air-conditioned and provide balconies, minibars, and phones. Guests can expect to find free WiFi and TVs with satellite channels. Hair dryers and desks are also standard.
Guests of Hotel Costa Calero have access to a full-service spa, 4 outdoor pools, and a nightclub. Self parking is offered for EUR 5 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this spa hotel include a children's pool, a health club, and a sauna.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 3314 reviews