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Recent guest reviews

I was happy with the stay, however they should’ve posted on the website the pool was closed.

Clean with comfy beds. Nice breakfast. Just what you are looking for in a hotel.

Great hotel, great staff, good breakfast. Overall a pleasant stay.

Everythiing was great. Only downside was the air conditioner in the room didn't seem to work quite right. Overall an excellent stay though.

Hotel was recently redecorated so everything seemed new. Pleasant staff and nice breakfast, convenient for rushed mornings. Convenient location for business in Lancaster area. Would have been perfect but there was an odd unpleasant odor in the room that hits you when you first walk in, but didn't notice after being in the room awhile. Smelled like sweat.

Room was on 3rd floor. The 3rd floor literally stunk. Couldn't really identify the order but reminded us of a combination of wet carpet/cigarette smoke/moldy, etc. The room was bad but not as bad as the hallway. Crumbs on the room carpet between the beds and hair clippings dried on the shower wall adjacent to the shower head. Cannot recommend this hotel nor stay there again.

Just an overnight stay but it was clean, had friendly staff and the indoor pool was a bonus for the kids. Would stay here again

The hotel was beyond what I expected for the area. The rooms were nicer than most, with great features and amenities. The staff was very friendly and courteous. The breakfast was great. Well worth the money.

The staff were welcoming and helpful. The room was clean and comfortable. The beds were so comfortable. The only complaint was the breakfast which was not good. There were too many "fat" choices and not enough healthy choices. The eggs were not tasty. But the pool was clean and warm, and the whole experience was great.

The hotel stay was great. The staff was exceptional. We had a problem with softball teams and their noise level, the desk clerk took care of the problem immediately. The breakfast was filled with variety and fresh. We had a great stay!

Had a fantastic visit with relatives, and enjoyed this hotel and its great location.

The room had a stale smell and was clearly an older hotel. Generally like Holiday Inn Express because of the quality but this one lacked all that but still had the higher price tag.

I was only there one night and did not use the pool or fitness center but they looked adequate.The stay was nice ,quiet and restful. Staff was great. I was impressed with the bath towels,I thought I was at the Ritz. The complimentary breakfast was more than I expected.

Riverway Dr Lancaster OH

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express & Suites Lancaster, an IHG Hotel places you 2.8 mi (4.5 km) from Sherman House Museum. This 63-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.


Dining

Free full breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM.


Rooms

All 63 soundproofed rooms provide microwaves, refrigerators, and coffee makers. 37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Other amenities include free local calls, hair dryers, and safes.


Property features

Guests staying at Holiday Inn Express & Suites Lancaster, an IHG Hotel enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.

Room options

Suite, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking (Hearing, Mobility)

1 Queen Bed | Sleeps 2

Guest reviews for Holiday Inn Express & Suites Lancaster, an IHG Hotel

Everyone (10) Couples (4) Business (2) Family (8) Friends (2)
5
Everyone

By on Apr 3, 2021

Review comment responded on Apr 14, 2021

Thank you for taking the time to leave us feedback! We are glad to learn that you enjoyed your experience at our property and hope that you will consider us during your next stay in Lancaster, Ohio.

5
Everyone

By on Mar 29, 2021

Review comment responded on Apr 8, 2021

Anonymous, Thank you for taking the time to provide us with your valuable feedback!

4
Family

I was happy with the stay, however they should’ve posted on the website the pool was closed.

By , from Camby, In on Sep 7, 2020

Review comment responded on Sep 7, 2020

Michaelanne, I am very happy to learn that you enjoyed your stay here at the Holiday Inn Express & Suites - Lancaster, Ohio. Our staff works hard to ensure that every guest has a great experience. I apologize that you were inconvenienced by our pool being closed. I will get with management and make sure this closure is broadcast across all our platforms.

5
Everyone

By on Sep 23, 2019

Review comment responded on Sep 23, 2019

Thank you so much for leaving us feedback. We appreciate you too!

5
Everyone

By on Sep 3, 2019

Review comment responded on Sep 3, 2019

We are ecstatic to learn that you enjoyed your stay here with us at the Holiday Inn Express & Suites Lancaster-Ohio! We hope to see you again soon but if not, we hope you have a great 2019.

4
Everyone

By on Jul 8, 2019

Review comment responded on Jul 9, 2019

Thank you for staying with us. We look forward to your next stay.

4
Everyone

By on Mar 5, 2019

Review comment responded on Apr 1, 2019

We appreciate you! Come back and see us soon.

3
Everyone

By on Dec 24, 2018

Review comment responded on Dec 24, 2018

Thank you for taking the time to leave us feedback. Hopefully we see you again soon!

5
Everyone

Clean with comfy beds. Nice breakfast. Just what you are looking for in a hotel.

By , from Hartville on Nov 26, 2018

Review comment responded on Nov 26, 2018

Thank you KK! We are very excited that you enjoyed your stay with us and hope to see you again sometime soon.

5

nice hotel, seems to be a central location

Everyone

Great hotel, great staff, good breakfast. Overall a pleasant stay.

By , from Illinois on Jan 28, 2018

Review comment responded on Jan 30, 2018

EXCELLENT!!!

Holiday Inn Express & Suites Lancaster, an IHG Hotel

1861 Riverway Dr, Lancaster, OH 43130
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