Hotel Alpina3.0 out of 5.0
Recent guest reviews
Quiet location just behind the train Lucerne train station. It's the sister hotel of Monopol, which is bigger but noisier as it faces the Main Street. There is no air con but with a fan which I think it's good enough with temperature around 18c in mid June.
booked a twin room in this hotel and it was a little small, however the room was pretty cosy! downside is that there wasn't air conditioning and since there was a bar downstairs, it was a little noisy during weekend nights. despite the lack of cold air, it was overall not too hot as they provided a portable fan. the location of the hotel is very good as its only a 2 min walk from the bahnhof station, so for those with big luggages i will recommend this hotel! they have a sister hotel, which is just right beside. if u have a higher budget, u can check out the sister hotel as it is more expensive and looks higher class. i only rated this hotel 3/5 stars as i feel it lacked basic amenities like toothbrushes etc, and when we requested for the bathroom lights to be fixed the next day, they forgot about it. otherwise, the service provided bu the receptionist was pretty good! overall this hotel is pretty alright and affordable :-)
I was at Luzern for sight seeing. So i found the hotel very conveniently located. Come out of the station, turn left and you see Monopolis hotel, just cross the road walk upto the hotel, go to reception and they will help you reach Alpina. The lady staff at the reception was exceptionally helpful and welcoming. I think her name is Maria. Ask for Kettel if you desire to drink tea or coffee in room and carry your own tea/coffee/sugar etc. breakfast spread is very good. Room though was small but comfortable. Reception closes by 9 pm but you can visit Monopolis hotel for assistance. Eating joints and bus/tram stops are closeby. Starbucks, mecdonalds and burger king are nearby.
This was a family trip to Luzern. Hotel is located conveniently close to Luzern station. It was easy to walk from station to go to other places. Triple room is very spacious for 3 people to stay. It is not like a standard room with extra bed. Since the hotel is in the old building therefore there is no air conditioner. We were there during spring time so the weather was quite nice. I wonder what it's gonna feel like during summer time. Otherwise, the bed and bathroom are in very good and clean condition. Not much amenities in the bathroom, only basic soap and shampoo. There is no refrigerator either. Overall, we were impressed with this hotel. The staff are excellent and attended to our need, who made our stay very enjoyable.
Don't know where to start. Booked over phone on in feb 2017 for 160 CHF 2 nights. Confirmed twice as booking.com was giving for 205 CHF for 2 nights. Reception said will give u best rate as u r booking with us. 2 days earlier of check in ,while in zermatt my credit card gets billed 370 CHF(10 days still on my CC bill, waiting painfully to be removed, even after paying in cash). I called to confirm ; was shocked to hear oh 160 is 1 night rate and you have a confusion, even while their own website showed lower rate for the current bookings. And that makes 320? Oh yes we charge 50CHF in advance for extras. Well done alpina .👏🏼👏🏼 havent checked in and i already have extras. Well reached hotel showed the booking. Sir please see the bottom line it says the rate is per night. Why cant you write the full charge as other hotels do?? Simple? When i showed 257 chf rate ( alpina website) infront of their eyes, the girl at reception came blaring out "sir see its 1 night rate". Got her closer to phone to show her it was 2 night rate.. well u r wrong u shud atleast apologise ; the reply was " we dont talk like that👏🏼👏🏼👏🏼. Well smhow unable to attach the screenshot. Feel for the guy at reception who had to go through me. Not his mistake. They have already upgraded me to a better room but wud not offer the 277 CHF ( current rate ). Well the so called better room had no back rest on bed. Hey tourist u r here to just sleep or sit in chair, no need of a back rest. Superior room😂😜 Hotel is close to station. Yes. Lift is dangerous. Yes Smoke smell: super yes. Breakfast: good (nothing fr vegeterian)
The first-class service and breakfast matched the high price of the room, but the old hotel has a dismal atmosphere, there is no balcony furniture, the bed was so low that I could just barely get out of bed without a winch hoist, and an inner door is missing on the elevator, so that an umbrella could easily get caught between cabin and shaft. I guess Swiss law does not yet mandate inner doors on elevators yet. The price can only be believed when you realize that this is Switzerland!
My booking was upgraded to hotel Monopol free of cost, and the stay there was excellent as they say it's a 4 star hotel. Whether it is Alpina or Monopol, the location is great, it's right across the street from the station and Lake Lucerne, 5 minutes walk to the Chapel bridge and 10 minutes to Lions monument.
Hotel centrally located and in old building; nicely decorated in hallway with lift. The service at the reception desk at Hotel Monopol (same owner) was friendly and expedient. Had single room, neat with all basic amenities,
typhus hotel just location good but nothing worth to be stay ! we stay in this hotel 2 nights ! my first impression of this hotel is the corridor was supper terrible the lighting was darkness！ we angry and unacceptable that the room was super noisy clearly hear outside and the footstep when upstairs guest is walking we can fall asleep all the night ! my room heater was damage, we try and try still without response the staff just provide extra little heater but also not hot just warm ! this hotel make us won't want to stay more a minutes and we won't recommend anyone if you want to stay in !
Read other reviews below and found out about the smell of cigarettes so I agree with that. For me the room is big enough for 3 adutls but a bit dark at the front of our room we have walk further then came back to activate the light. To check in & out, breakfast at the monopol is not the problem but we have to be careful when get in because of no reception. We were really happy when we ask for the kettle and they brough like a new one for us so thank for that.
- Walking distance to Chapel Bridge and Lucerne Town Hall
- Free WiFi in rooms and public areas
- 24-hour business center
- 24-hour front desk
Chapel Bridge is within a 5-minute walk of Hotel Alpina while other popular sites like Lucerne Town Hall are within a 15-minute stroll. This 36-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, a 24-hour business center, and free newspapers in the lobby. It's in central Lucerne and also close to Loewenplatz and Swiss Transportation Museum.
For your convenience, a buffet breakfast is served each morning for a fee.
Hotel Alpina's 36 rooms are soundproofed and provide safes, phones, and desks. 50-cm TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers.
At Hotel Alpina, guests have access to free WiFi in public areas, a 24-hour business center, and free newspapers. Offsite parking is offered for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 339 reviews