The staff was very good at answering our questions. There was a large variety of items to choose from for breakfast and the attendant was very efficient.
The rooms need to be cleaned up a little more better and all the sheets and comforters need to be washed really good and all the towels have a little bit of a weird smell
Rooms were nice. Wish breakfast had more than just muffin and honey buns.
The place was clean ,and staff was very accommodating
Everything was great until I crawled into bed and it felt like it was full of sand. There's no way they changed the sheets from the person before...
I was impressed how clean the hotel was. It looked brand new. The front desk employees were very friendly and also quick to help. It was nice that the breakfast was out way before 6am. I got up early and couldn't go back to sleep so I enjoyed a coffee and a danish. I loved the large photos on all the walls of special places in the area. The price was a bit high but can be expected since it was the memorial day weekend.
I don’t like daylight tone bulbs. The room was large and clean. The pillows were hard and I Don’t like that. The linens for the pull out were clean and in a convenient package.
$240 for a basic room (but large) with stains. No carts so we got to carry items for us and 3 babies by hand to top floor at 2AM. Breakfast was decent, room was below par to fair. Hallways and elevator very dirty with both stains and active goopy stuff. Overall, not anywhere near worth this price.
Everything you could ask for from a modestly priced hotel.
We gathered from several states and the beautiful lobby and breakfast area was great for gathering and spending time together - and the kids loved the pool. The breakfast was outstanding!
Could use DVD players in the room or get Disney jr for kids
Very comfortable place to stay. Staff was great. Place was very clean, loved the pool and hot tub
I booked online and got a great price. The person that checked us in was very accommodating. We really enjoyed the Jacuzzi. The pool was very nice and large. We were fortunate that we had them to ourselves. Loved the large suite. Tv could have been bigger. Bed was very comfortable. I loved the pillows. Got home and ordered 2 for myself. DOWNITE was the brand of pillow. They also had a very nice continental breakfast. They kept it full of food even to the end. Would love to use this hotel again.
All was good but a little pricey. Great breakfast and we were not disturbed all night. Perfect.
It's a good place to stay for a quick trip. Clean rooms and polite staff.
If I could give ( 0 ) I would have. We stay at comfort suites all the time, we find them priced great, clean & just what we need for a quick night. We travel a lot for dance competitions so when I booked this Comfort Suites I did not think twice about it. Wow what a shocker. I was greeted by a very young man that was nice but nothing like I have ever experienced before, no uniform, no business dress, disheveled clothing & hair talking to me like a teenage conversation. I would have though he was just some kid staying there if he was not behind the desk. We checked in, the hotel is being renovated our room was for the most part complete but all the trim was off, ripped lampshades, torn desk chair & on, & on he did mention there was. We left the property for a while, when we returned we headed to the pool. 1 pool towel in the entire huge pool, ok. 9:15 headed to our room. There started to be a lot of noise from the upper floor , our 7 yr old had to be up at 5:45am for a competition. (we were on ground level). Enough that it woke us about 11pm & it continued non stop until 3am when we finally called the desk the 1st time response "I'll look into it". 3:30am now there is furniture being moved above us it sounded like they were moving the beds around. We even thought maybe it was the construction & there were putting in carpeting that is how loud it was. 2nd call 3:30 no answer, 3rd call 4:30 no answer, 5 am my husband when to the lobby ~no one there~ called out, called out finally again no uniform VERY unprofessional man said "Ya". My husband said what is going on up there it sounds like construction, response "I'll check it out " 6am still banging around & now someone has begun smoking somewhere & our room if full of cigarette smell. So now no one in our room has had any sleep, at this point so I went out to find someone, no one there! After waiting several minutes my husband came out to the lobby and just shouted for someone. A man came up from the upper balcony & said "ya" I ask if he worked there no uniform. I asked what was going on up there he said he asked them to be quite, & he just stood there leaning over the balcony down at me.... nothing..... I said unbelievable & he turned around & walked away! No response. We got our things together & checked out. I asked the woman at the desk for the owner/manager information she pointed to a business card, I told her this was a really unpleasant stay she said ya I know "Mike" told me. I am assuming "Mike" was the man from all night. Not 1 time did anyone say, sorry, not 1 time did anyone say could we move your room? NOTHING!
Very nice stay. Well staffed. A young lady on the cleaning staff gave us extra towels on Thanksgiving Day so nice of her to be there on a family day.
Comfort Suites Delavan - Lake Geneva Area places you within a 10-minute drive of Dancing Horse Theatre and Animal Gardens. This 80-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free self-serve breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 6 AM to 10 AM.
All 80 air-conditioned rooms feature sofa beds, microwaves, and refrigerators. 50-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, free weekday newspapers, and free local calls.
Guests of Comfort Suites Delavan - Lake Geneva Area have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
The staff was very good at answering our questions. There was a large variety of items to choose from for breakfast and the attendant was very efficient.
The rooms need to be cleaned up a little more better and all the sheets and comforters need to be washed really good and all the towels have a little bit of a weird smell
Rooms were nice. Wish breakfast had more than just muffin and honey buns.
The place was clean ,and staff was very accommodating
Everything was great until I crawled into bed and it felt like it was full of sand. There's no way they changed the sheets from the person before...
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We encourage you to contact us with your concerns during your stay so that we can provide an enjoyable stay for all future guests.
I was impressed how clean the hotel was. It looked brand new. The front desk employees were very friendly and also quick to help. It was nice that the breakfast was out way before 6am. I got up early and couldn't go back to sleep so I enjoyed a coffee and a danish. I loved the large photos on all the walls of special places in the area. The price was a bit high but can be expected since it was the memorial day weekend.
Thank you so much for taking the time to review your stay to share with other guests. We are very happy to hear that you enjoyed your stay and liked our recently remolded hotel. Our staff tries to ensure that all of our guests enjoy their stay while with us. We do try to get breakfast out a little earlier than our posted times because we understand everyone has different starting times for their busy day ahead of them. Our rates do fluctuate with our seasons and we encourage you to visit in our off season when prices are a bit lower. There're a variety of entertainment options available year round in our surrounding area. We hope to have you back as our guest anytime you’re in our area. On behalf of all our staff we thank you for your kind words.
I don’t like daylight tone bulbs. The room was large and clean. The pillows were hard and I Don’t like that. The linens for the pull out were clean and in a convenient package.
Dear Valued Guest, We are pleased that you choose us to stay with on your recent get away. However we would like to apologize for the inconveniences that you had during you stay. We do hope that you will give us another chance to make your stay exceptional. Kind Regards, Brenda W. General Manager
Dear Valued Guest, Thank you so much for giving us a 5 for your most recent stay. We do hope that you will visit us again soon. Kind Regards, Brenda W. General Manager
Dear Valued Guest, Thank you for taking the time to fill out a survey regarding your most recent stay to our hotel. I would like to apologize for failing to meet your expectations during your stay. Please rest assured that I will be looking further into this. I know this doesn't help with the situation that you experienced but please know that we have never had an issue such as this in our past and appreciate that you brought it to our attention for further review. We sincerely appreciate your business and hope that you will give us another chance to earn 5 out of 5 stars during your next visit. Kind Regards, Yash P. General Manager Comfort Suites, Delavan