Holiday Inn Lake Charles W - Sulphur3.0 out of 5.0
Recent guest reviews
I stayed here while attending a meeting at the convention center. The hotel fit my needs. It was close by, clean, staff was helpful and very friendly, and we felt very safe. We didn't use the pool or fitness center. The rooms were as expected and the beds comfortable. Slept soundly. The meeting offered breakfast, but I'm always confused why one level of Holiday Inns offer free breakfast and others don't. The should ALL offer it. I have no complaints about this hotel!!
Clean, typical Holiday Inn appearance but don't be fooled! There is no free breakfast at this location unlike other Holiday Inn's where we have stayed. And the swimming pool is out of order! Won't be coming back and advise others stay away!
Very hospitable staff. Kim went above and beyond to get us a room that met our needs. Good breakfast, and free hot coffee was available all night if you wanted it. It was cleen but had that hotel smell. Only there for one night, passing thru LA.
We have been gone awhile and still remembered. The property is always kept up to a standard that you would want in your home. High standards. They are always willing to work hard to accommodate you on the premises or when you are looking for a room. For the past year we have been coming to Sulfur often and do not stay anywhere else. We call and as soon as Roxanne(50 times), Kathy and Kim hears my voice they know our names and what we are looking for. They go beyond to get us what we are looking for. When we get here, wake up the next morning and go out our door it is wonderful to see Victoria, Colleen, Savannah, Yvonne,Utta, Latoya, Billy and all the rest of the staff. They make you feel as if you are the only person staying there. They will go out of their way for you. Housekeeping is amazing. They respect your privacy and your needs. Be good to them and treat the rooms as your home. Don't leave unnecessary messes. Your wouldn't treat your home nasty. This is home away from home. I can go on forever about this hotel (feels like home) but come here and see for yourself. You will not be disappointed. I named this AT LAST because i can only write every three months on TripAdvisor. I was eager to let everyone know what a wonderful place this is.
Comfort and courtesy are what we experienced last night as we stopped in Sulphur on our trip from Alabama to Texas. This Holiday Inn Express provided everything we expected from this chain in the best way possible. The front desk personnel helped us get the room we needed at the best rate. The room was clean and comfortable. Pillows were actually just right---a rarity! Breakfast was hot and fresh, and the attendant was a delight. We will stop there again
My husband and I always stay at this Holiday Inn location because Rodrick, he always welcomes me with a smile. I visit Louisiana often as I love that area for vacation .we are always super excited to have him check us in, Great Staff!! from Rodrick Cropp at the front desk to Amy at the bar! Rodrick is a keeper. Melissa Le, Austin Texas
This hotel should be avoided at all cost especially with better offerings on the same street. The A/C was broke in the hotel all weekend and the entire place smelled like mildew, the maid staff would walk down the halls coating everything with Febreze which just created an even more disgusting odor than the mildew. Was staying here since it was the 'official hotel' of a convention I was attending, which had to cancel their attendee appreciation party due to the hotel A/C being broken. A broken air conditioner in Southern Louisiana is unacceptable, even if it is the weekend get it fixed! Add to this the construction taking place on both ends of the building complete with jackhammers beating away at god knows what before 7 am every day including Saturday and Sunday. So much for that relaxing sleep. The breakfast buffet for $12.50 was no bargain and even less appealing with the throngs of softball tournament participants and their hung-over parents. The Candlewood Suites across the street offers room rates that are half the price and include a continental breakfast, also within a quarter mile of this motel hell is a La Quinta, Windgate, and Baymont any of which look like they would have been better places to stay.
From the moment you walk through the door, you are greeted by warm welcoming smiles! All the staff are there to ensure a stay that is perfect! It's so nice to see a General Manager so involved with the day to day operations of her hotel, but Janet Paxton has developed a crew that makes you feel as though you have a home away from home!
I have stayed at this hotel several times and the rooms are always clean and the price is reasonable, however, I always got a better price when I went through a third party. price line, tripadvisor. This is a good hotel for kids because it is quiet and does not have a rough crowd, however, it does have a swimming pool that they will enjoy. For parents that want to gamble the casinos are only about ten minutes away.
Stayed here last night for work. I got in a little late/hungry and opted to eat at Kem's Restaurant vs searching for a place. I was pleasantly surprised at the quality of the food and the very reasonable prices. Then, I got up his morning and went down for breakfast. The buffet was $10.95, but you can purchase breakfast for and extra $5 when you make your reservation. Choose that option. Maybe I'm just so used to the usual awful food served by Most places, but this was very good food. Hot, fresh, and plentiful. Next time I have to stay in Sulphur, I'll most likely stay here.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 106 reviews