InterContinental Lagos5.0 out of 5.0
Recent guest reviews
While having my breakfast Today realized cockroach in the scrambled eggs! , this is very disgusting and dangerous as our health is not a game. Room service not always doing their work as it should be, one time they didn't put towels in the bathroom and another time they didn't add shower gel
In contrast to my very first review about this hotel..my last visit was nothing to write home about... First 2 days was chaotic...there were guests on my floor who made so much noise all through... I could not sleep... I complained and the hotel mgt did promise to do something about it...Next day The loud screams...noise was back.. Then I had random young men knock on my door asking to use the toilet.. they appeared drunk and under the influence of God knows what... half clad ladies were also randomly knocking at my door asking to use my charger... what could have been a wonderful stay was turned sour by this experience.. it is a shame that such happened.. I stayed on the 14th floor.
I stayed at the hotel from the 17-21 September the rooms are nicely sized and comfortable. The hotel has beautiful views of the island,however there was no water in my room for the last 2 days of my stay which was disappointing. The restaurant downstairs has a nice variety of meals to choose from I would stay here again
Attended the LARFARGE/THISDAY- ROAD CONSTRUCTION SUMMIT I find the hotel staff very pleasant and amiable. The facilities are fantastic and the ambient in and around the hotel is refreshing. Lunch served was very good.
The room is spacious, clean and beautifully laid out. My room was at a corner of the building which gave a view of the ocean - Beautiful to look out from during the day. The security at the hotel was apt; Made one feel safe. The bed is soft and comfortable. The bathroom area is lush, however shower tends to run cold water for a while and then it gets very hot. The room service (food) was good, though I had to wait almost an hour for my order for ice cream and a glass of juice to be delivered. When I called to follow up on the order I was told it was on its way - took well over 45 minutes. The staff! I was disappointed to see that most of the staff I encountered seemed either unhappy with their job, or treated paying customers with disdain. The staff at Ariya (5th floor) were very dismissive when I attended with friends who came to see me. We had to leave. The staff on the phone when you call for a service were very impatient, they rushed you off the phone and talked to you like they were doing you a favour when they were actually late in their service. I had to ask them to deal patiently and attentively with customers. The customer service in general let what I would have described as an excellent hotel down. There is an unpleasant smell when you come out of the lifts. It smell like fuel. Thankfully the smell did not penetrate to the room.
$300 per night, really?! As an InterCon hotel they need to get with this decade to keep people coming back. Didn't see any management and the staff not the friendliest, particularly in bar and restaurant. Rooms large, good wifi, comfy bed and linen. Bathroom not too clean. A broken water pipe meant no water one morning, not unexpected in Africa but no explanation and no offer of compensation or apology. One colleague had no hair dryer, my room had a broken shaving mirror. The pool area was dirty and the gym lacking modern touches like you find elsewhere. Overpriced and outdated.
I made a purchase of drinks worth the sum of N6,600 paying with debit card, only to be charged N66,000 due to negligence of staff. I brought this to the attention of the duty manager who treated me with total contempt telling me that there was nothing he could do to return the money and I should come back the next day, with no regards to my wellbeing. He carelessly told me this incident is in no way unique as it is a regular a occurrence, which I found disturbing to say the least. Further to that, I was told there was no set protocol for this incident and I literally had to instruct both the Duty Manger and General Manager on what they needed to do as they were clearly incompetent at their jobs. What was even more disheartening was the staff were unwilling to initially record the incident via an email and a letter headed paper as they felt it was okay to respond write it all on the back of a receipt. Furthermore, to even worsen the situation, I was persistently intimidated by the Security Manager who continually approached me in a bid to throw me out for being upset. It was until the Hotel Director decided to show up after this embarrassment of two hours that I was able to progress with just an email confirming I will be paid my money back in the next 24 hours. I received the amount back into my account TWO WEEKS LATER. There was no compensation, no apology and no remorse. I have even gone through a series of financial constraints acquiring debt along the way because of this terrible situation. PLEASE DO NOT GO TO THIS HOTEL, THEY HAVE TARNISHED, THE BRAND AND COUNTRY OF THIS ESTABLISHMENT.
I stayed at the Intercontinental Lagos during August 2017 for business. Great place: good buffet food, well equipped and spacious gym, great views of the city, very nice room, responsive and professional staff. Definitively will stay there again! I have been to Lagos many times and this hotel is my preferred one because of the value/price. Recommended!
The Intercontinental Lagos is well located and the staff are nice. The rooms are ok, but that's where it ends. Where to start? The slippery paving stones near the entrance? The dirty, soulless outdoor bar area with awful service, the hideous sports bar, the rattling lift, the dirty, smelly meeting rooms with wallpaper peeling off and cables lying on the dirty the floor? For a hotel that boasts a mind-bogglingly pretentious 'Johnnie Walker Blue' chess area in the reception lounge, you'd have thought that the manager of the place might check if the hotel in general is clean, lightbulbs are working and someone has actually dusted the reception desk on a daily basis. Saying 'but this is Nigeria' doesn't cut it. This is an Intercontinental branded hotel which is sub-par on pretty much every level. The building sits on the Lagos skyline, an ugly, poorly designed, built and managed carbuncle with a permanent plume of black smoke blowing out of some chimney or other at the top of it. To top it all off, a colleague actually had a fly in his (gizzard) soup, but we weren't in the mood to laugh about it. Stay somewhere else if you can.
I stayed here for 7 nights with 3 other colleagues for our business trip to Lagos. This was my second time to Lagos but my first stay at the Intercontinental. Check in was quick. However check out was extremely long - over 30+ minutes, which is unacceptable. Rooms are extremely spacious with both a tub and shower. I always had hot water but wasn't always sure what position the handle had to be in to get it (sometimes it was completely on the cold side). My colleagues sometimes did not have hot water. The gym is also spacious and well equipped. There are 5 working treadmills, two upright stationery bikes and 1 recombinant bike, ellipticals, weight machines etc. However the gym would benefit from fans or air conditioning. Bottle water is available at the gym. Food prices are high, especially dessert prices when compared to meal prices. We ate at Milano (Italian) several times. The pizzas are very good as are the pastas. Room service is quick (~30 minutes). The main restaurant will only serve buffet and you cant order off a menu. If you ask you will be told it will take too long (I asked on two separate occasions as I didn't want to order room service). Meals don't always come as described so be prepared for surprises. Best part about the Intercontinental is they serve Pepsi products. Most staff are friendly/polite, helpful and attentive, especially Joel for the morning buffet. There is no gift shop in this hotel or an ability to buy snacks. Additionally all of our mini bars were empty of snacks and beverages. IHG members benefit from free laundry 6 pieces daily), 20% discount on food (check your bill that is is applied at checkout), 10% discount on mini bar items (if you're lucky to have a stocked mini bar) plus other discounts.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Located in Victoria Island, InterContinental Lagos is within 2 miles (3 km) of sights such as Silverbird Galleria and Bar Beach. This 358-room, 5-star hotel has 4 restaurants along with conveniences like an outdoor pool and free in-room WiFi. It's also close to MUSON Centre and Lagos City Mall.
Enjoy dining at Ekaabo, one of 4 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.
All 358 air-conditioned accommodations feature separate bedrooms. TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, minibars, and coffee makers are also standard.
Guests staying at InterContinental Lagos enjoy an outdoor pool, a health club, and a sauna. There's free parking, and an airport shuttle for NGN 20000 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 6 meeting rooms, and a business center.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 379 reviews