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For too long the sauna in the spa has been faulty. It needs a permanent fix. The problem with the spa has spanned over a year and yet management are yet to give a solution. Also, the pool remains freezing, it’s been like this since it opened, not ideal for family pool time.
The hotel is nothing to write home about but provides the main things that are needed. The Gym, Terrace, and Breakfast are among the best things. The rooms are relatively basic, offering the elements of a four Star room, but do not stand out. Staff is very friendly.
Because of the humidity, rooms smell terrible. No carpets on the room floor. Food is not good. Staff is helpful but service is limited. Mini bar is empty. Mostly local people are staying at the hotel. I don’t think I will stay again in this hotel.
Perfect stay, the staff were all excellent, very friendly and always helped us and accommodated us. The facilities were great and very comfortable. The breakfast buffet was really good, choice of Nigerian food and European too, and delicious! Finally the rooftop bar is perfect to relax. Good security too, we felt safe throughout our whole stay there.
We chose Sheraton in Lagos, because we thought its name guarantees us quality. Instead we were met with mould in every of the three rooms we tried, worn-down furniture and a constant smell of a hotel in a desperate need of a total make over. It was so humid in the room, that the door to the bathroom could not even close properly and while sleeping it felt like all the bedsheets are soaked in a little bit of water. The mould was visible on the walls and the ceiling, and, of course, in the bathroom. Not to mention other little details like missing light, broken hair dryer, chipped furniture. And all of this for an outrageous price. Definitely never again, in Lagos or elsewhere.
Stayed with 4 colleagues really not up to standard. Room has mold on ceiling, curtains were falling down and had holes. Sink plug did not work and hot water was extremely erratic. Breakfast was one of the worst I have ever experienced.
The hot water does not work which is unexpected of a Sheraton class hotel. Ran the tap for a good 10 minutes and only tepid water flowed out. The welcome service at Brazzerie dies not exist. Its more like reporting at the Prisons & Corrections office for a prisoner visit.
Four Points is a pretty safe option to stay in Lagos, security is tight. It`s in the Victoria island area, quite a distance away from LOS International. The rooms are spacious, but certain stains on the floor make the room feel a little dated. Friendly personnel, though.
I spent one night here and couldn't wait to get out. Dialing the front desk is a waste of time and I've never had a noisier room. Some kind of loud music event was happening in the pool area that sounded as if it was happening right inside my room, which went well into midnight and beyond. This place has no business bearing the Sheraton branding. Never again.
I spent 2 nights here and was totally impressed by the service and staff at the facility. The rooms are well appointed and everything functional. WiFi is excellent as we could do all our internet related work without glitches. We had meals at the Brazzerie and the buffet was nice and the guy at the omelette stand for breakfast does his job so well. The office room bar in the evening was also a delight with the staff willing to go the extra mile to make sure you are satisfied. Overall I think this hotel is up to standard and so on point. I'd definitely recommend this hotel to anyone coming to Victoria Island and environs for business or pleasure
Within a short walk of Palms Mall, Four Points by Sheraton Lagos is within a mile (2 km) of Kuramo Beach. This 4-star hotel welcomes guests with 231 rooms and conveniences like a full-service spa, an outdoor pool, and an indoor pool. Located centrally in Lagos, it's connected to the convention center and also close to Bar Beach and Ikoyi Golf Club.
Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:00 AM. Satisfy your hunger without leaving your room with 24-hour room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/café.
Guests can expect to find 32-inch an LED TV with cable channels and a DVD player, along with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a minibar, a coffee maker, and free bottled water.
At Four Points by Sheraton Lagos, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for NGN 10000 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a 24-hour fitness center, a sauna, and a rooftop terrace.