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Four Points by Sheraton Lagos

4.0 out of 5.0

Recent guest reviews

Very conveniently and safely located on Victoria Island with extremely spacious rooms, a nice breakfast and a driving/taxi service on the same property. Found it perfect for business travel. Note that there’s music on Saturday nights on the outdoor terrace and the café in the lobby doesn’t offer a lot of options and quickly sells out. I had a beautiful reflexology in the little salon on the first floor by a very qualified massage therapist and really enjoyed that. Wifi works great, room service was nice and staff very friendly and helpful. Not only was the booking process fast and easy, they also helped me find a Catholic mass on Sunday. Wouldn’t necessarily stay here for a romantic getaway but found it perfect for a work trip.

Rooms were neat with refreshing smell, buffet had varieties, pool was clean and staffs were professional and ready to make stay relaxing. Parking space could be a challenge especially late evenings. Location is well central but environs too traffic busy.

Two weeks ago I was in Lagos, Nigeria on business. As my previous experience (in another Hotel) a few months back was not great, I decided to change hotels and stay at the Four Points Sheraton. Arriving in my room I did my normal inspection (I now check out all amenities which are provided) I found that the flooring had major mould growing in the grout lines along with what I can only describe as disgusting stains of unknown origin on the pillows. When wetting a tissue and rubbing it along the floor between the main room and the bathroom it came up black with dirt. Immediately I went down to reception to voice my concerns. The gentleman I spoke to too was actually a front desk guy who offered to come to my room. He was suitably aghast to what had been provided, calling the Duty Manager. Upon his arrival the Duty Manager immediacy offered me a change of room. Arriving at my new room and upon inspection I again found disgusting stains on the pillows. Pointing these out to the Duty Manager his reaction was to immediately call the head of Housekeeping who in fairness provided me with brand new pillows. I wish to take this opportunity to thank all concerned in fixing what can only be described as a harrowing experience, in a speedy and effective manner. However, should not these rooms in question, been inspected by senior housekeeping staff before they are offered to hotel guests? When looking closer at the level of cleanliness of the Hotel and the overall maintenance I would question a number of issues. On the floor which my first room was located, the smell of damp and musty mould was in evidence (I actually asked the gentleman who inspected my room if he could smell this, whereby he agreed with me) The panels of inspection hatches along the room corridors had swollen from moisture along the edges giving a very unsightly appearance and what is even more amazing is that these had just been painted over. The lift shaft from the ground to the first floor which can be viewed from the lift (as these is glass panel along one side) is filled with dust, dirt and partially painted surfaces, giving a hugely unsightly and unpleasant appearance. For a World Franchise such as a Four Points I am amazed that this is allowed to happen. I really don’t accept one of the comments made to me “well this is Lagos” Overall the staff which I interacted with, were very pleasant and wanted to please. The Spar was fantastic, after a very long flight the Aromatherapy massage I can recommend. The breakfast was good. Checking in and out was pleasant. However the state of the Hotel needs, a general attitude charge. Can I recommend this hotel? Currently at the price which is charged and the state of the current maintenance? Changes should be made. Where is the pride in offering the guest a Four Points Sheraton experience?

They take forever to get back to you and clearly have no sense of their accounts or basic customer service skills. My organization made a bank transfer to them, and they didn't respond to us until after three follow-up emails, where they mentioned they had not received the money even though the money had left our account more than 10 days prior to them responding. They are not displaying any interest in resolving the matter, so the money has now been deducted from my personal card.

The hotel is beautiful and has a sundowner patio for drinks after hours. Excellent on a friday evening. The security is really great and makes one feel safe. Excellent cocktails on the menu. The food is great

The hotel has a small reception which is partly a coffee bar over;looking a general area. On the ground floor there is the main sports bar which is always full of smoke and the staff are inattentive. There is one restaurant for breakfast and buffet dinner which is clearly aimed at local guests. Some days the food was appetising whereas others it was not. There is also a rooftop bar restaurant but this is packed with locals and there is no space for hotel guests. They do serve food but the tables are low and the food not great. The rooms on the other hand are large but there are tiled floors. The beds are comfortable and there is a large flat screen tv and well proportioned bathrooms. Reception is prompt and efficient. The car park is a little small and could be an issue for some people. There is building space next to the hotel so do check if they have commenced work on this site. It could change your room choice. There is a second bar advertised at the hotel but this was not open during my stay. Generally this is a reasonable hotel but with a little customer care and improved food service could be so much better.

I have to say, hotels in Lagos are nothing to write about generally. The Fourpoints is no exception in that the service is average by global hospitality standards and the rooms are marginal but comfortable depending on your luck; with some rooms being better than others. Security is tight and that is a big deal for some so it is worth mentioning. What I do enjoy about this hotel is their 'roof top' patio bar and restaurant. Even in the muggy Lagos weather, some good beer and live music will set your mind to ease. I spent my off-work hours at the patio, and I even come to the Fourpoints for the patio when I am staying at another hotel. The food at the sports bar downstairs is spotty at best and expect your surroundings completely soaked in stale smell of cigars and cigarettes. If you're not a smoker, beware, you're going to smoke a pack just sitting in there if there is a game on. But the beers are cold and they have enough TVs to watch your favorite club team, so for me, its still a win.

I have been staying in this hotel since it first opened. I have read reviews on the site and I feel like I was staying in a different hotel to people who reviewed the hotel. It is all right but.... the rooms are looking more tired, there is no pressure in the shower or hot water in the evening sometimes or it takes ages to get any hot water. The bathroom is tired, the tiles are chipped and it just needs some maintenance. The staff in the restaurant are only interested in you signing for the meal especially at breakfast, the quality of breakfast has gone down massively over the last 3 years. There are some building work going just next door so soon there will be no view from some of the room except for the wall. It feels it just needs to be looked after, it is starting to look tired. And I was not surprised when I got the iron out - see photos....

So I deliberated on whether to give a 3 or 4 star.....because I feel in some areas they are a 4 and in other areas they were barely making 3. Really mixed! Okay so our first room was really nice, big and modern but we asked for twin beds (friends holidaying) but they said the order for two beds had not come through anyway after 2 days of chasing they finally put us in a room with twin beds but unfortunately the view wasn’t as nice as the other room which didn’t have the best view either (it was overlooking the outside bar area) but our new view was over a dumping ground :(. The room was also pretty rundown with scratches and clear signs of wear and tear... it basically needed an uplift. Anyway it is what it is. Some of the service workers were really glum looking and attitude especially in dining areas(mainly at breakfast), however security were always friendly and smiley :). They have great spa and gym facilities and I was impressed that they have workout classes. They have a pool but it’s inside, would have been nice if it had been outside... there were days it was really warm and we just wanted to lounge around the pool or on a sun lounge but they didn’t have such an area to do this... we ended up going to eko hotel which had an outdoor pool and spending our bar money there (lost revenue for them)... but with that said I get the impression 4 points is more of a business tripper hotel so maybe this is why the setup is the way it is... breakfast for the first few days was great and plentiful but after day 4 it got a bit samey so we ended up going out (highly recommend crafts gourmet) I really wanted a fresh green smoothie And soy/almond milk latte (they don’t have dairy alternatives!!!!!). One morning when I had brekkie I wanted to take some mango back to the room with me just to snack on and they said no it wasn’t allowed, like three slices ... that was annoying and they wouldn’t say why it wasn’t allowed!!! What I did like was there outdoor seating area in the evenings on the second floor, open from 5 pm onwards... no where to chill outside before this time tho) where they offered shisha and really good cocktails... and food... the snails are pretty good too! Anyway would I stay here again ?!? I would probably try and give somewhere else a try that had more leisurely feel to it... I would never say never as it’s a pretty descent hotel as well... it’s good for a few days but a week as a holiday not sure!!

The rooms are adequate considering the brand, but the communal areas (dining, bar) are very frantic and crowded. The bar attracts a lot of non residents and is extremely crowded, particularly at weekends; impossible to have a quiet drink and relax. However the food is good and the rooms are clean and well serviced.

Plot 9/10, Block 2 Lagos

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Victoria Island within a short walk of Palms Shopping Mall, Four Points by Sheraton Lagos is within a mile (2 km) of Kuramo Beach. This 4-star hotel welcomes guests with 231 rooms and conveniences like a full-service spa, an indoor pool, and a 24-hour fitness center. It's in central Lagos and also close to Bar Beach and Ikoyi Golf Club.


Dining

Start your day off with breakfast, available for a fee. Satisfy your hunger without leaving your room with 24-hour room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/café.


Rooms

All 231 air-conditioned accommodations feature separate bedrooms. Guests can expect 32-inch LED TVs with cable channels and DVD players, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and free bottled water are also standard.


Property features

At Four Points by Sheraton Lagos, guests enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. There's free parking, and an airport shuttle (available on request) for NGN 8500 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this spa hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

74% of guests recommend this hotel

Total of 438 reviews