Problem 1) HI double billed for our stay. We were valuable time working this out HI staff--still no satisfactory result 2) We we're not given handcapped room we specified 3) the key routinely didn't work. More time wasted.Deep Problem with the equipment and staff.
2 night weekend stay. Nice and clean hotel. Room spacious, great cable channels. Cool grab and go Breakfast options. Only downside was the pool was small and closed at 10 which I think is pretty early. The hotel staff was ok but I wouldn’t say they were friendly. Overall good stay and would visit again.
My stay was great. The only problem I had with my stay is that the pool was closed.
They were in the process of painting the second floor and the seams were so strong that I had to leave the hotel. The only positive side is that I got a full refund.
This hotel fit the bill for a nice place to stay that was well kept, very clean and conveniently located. I think it is reasonably priced because I am a firm believer that you get what you pay for. I gave the hotel staff a 5 because they were friendly, nice and very helpful when I had a problem with the travel website that I used to book the reservation. The lady at the front desk went above and beyond her duties to help me fix the problem.
Woman checking us in was very rude and had poor communication skills
This hotel was exactly what we needed---clean facilities and friendly staff.
The hotel was nice and clean. The staff was friendly. The price was great. We will stay here again if in the area.
The halls and room had a very pleasant scent. The stay was very comfortable and relaxing. The only thing we did not like, was that we were not able to close the curtains. We were on the 4th floor. The outside lights made it impossible for the room to be very dark when we went to bed.
The room was clean and staff was friendly. Got a great deal and would definitely stay there again.
The staff was very helpful with giving directions and making check-in/out simple. I do wish it was a non-smoking environment though.
Holiday Inn Express & Suites Lagrange I-85, an IHG Hotel places you within a 5-minute drive of LaGrange Art Museum and within a 10-minute drive of Troup County Archives and Legacy Museum on Main. This 73-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is included with your stay.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Refrigerators, microwaves, and coffee makers are also standard.
Guests of Holiday Inn Express & Suites Lagrange I-85, an IHG Hotel have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a spa tub, a business center, and a meeting room.
Problem 1) HI double billed for our stay. We were valuable time working this out HI staff--still no satisfactory result 2) We we're not given handcapped room we specified 3) the key routinely didn't work. More time wasted.Deep Problem with the equipment and staff.
2 night weekend stay. Nice and clean hotel. Room spacious, great cable channels. Cool grab and go Breakfast options. Only downside was the pool was small and closed at 10 which I think is pretty early. The hotel staff was ok but I wouldn’t say they were friendly. Overall good stay and would visit again.
My stay was great. The only problem I had with my stay is that the pool was closed.
They were in the process of painting the second floor and the seams were so strong that I had to leave the hotel. The only positive side is that I got a full refund.
Thank you for taking the time to leave feed back. We know that you time is valuable. We apologize that e did not fully meet you expectations.
This hotel fit the bill for a nice place to stay that was well kept, very clean and conveniently located. I think it is reasonably priced because I am a firm believer that you get what you pay for. I gave the hotel staff a 5 because they were friendly, nice and very helpful when I had a problem with the travel website that I used to book the reservation. The lady at the front desk went above and beyond her duties to help me fix the problem.
Woman checking us in was very rude and had poor communication skills
Thank you for your review of our Holiday Inn Express and Suites. We value your feedback and appreciate your taking the time in letting us know where we can improve. We are ensuring all front desk members receive adequate training, to not only meet but exceed our guests expectations. We are sorry we fell short in this instance, and we invite you back to see our improvements. Thank You Kindly, Amanda Kelley Operations Manager
This hotel was exactly what we needed---clean facilities and friendly staff.
The hotel was nice and clean. The staff was friendly. The price was great. We will stay here again if in the area.
The halls and room had a very pleasant scent. The stay was very comfortable and relaxing. The only thing we did not like, was that we were not able to close the curtains. We were on the 4th floor. The outside lights made it impossible for the room to be very dark when we went to bed.
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAGRANGE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.