long line, very slow to check in, take about 30 minutes waiting in line just to check in
certain food places weren't open even after i check website
When the hotel was renovated they did not put exhaust/vent fans in the bathrooms. Our first room had mold on the ceiling and a musty odor. However, after asking for a new room they quickly upgraded us to a clean room with a lake view. Easy access to the beach for a night walk. They require masks, which is nice. I wish they had a small convenience store open late to get things like milk, cereal, and better snacks for kids then just a vending machine. We did not utilize the restaurants because of social distancing but they did have some live music which seemed nice. Overall, pretty property and great pool.
Very close to everything! Room was nice but could have been a little cleaner.
We stayed here for a big international conference. I had to check out early for a flight and could not get a hold of someone before I left to get a invoice for the stay -- they had a $20 resort fee per day. It took me over a week, 6 phone calls, and 2 voicemails before someone could send me a statement that showed they had made the charge. Someone helped me at the front desk at the lodge, and then sent me to voicemail in the middle of it without any communication. This is unacceptable in my opinion, and has really made this trip a terrible experience. I have yet to receive the receipt/statement as of this review.
The propery is pretty and peaceful. There is, however, a charge eith everything...beach chair, paddle boats, etc. There is even a charge to enter the gardens, even though you are there as a guest of the resort. We had an issue with a charge that needed to be resolved, and I left five messages that were never returned. The customer service leaves a lot to be desired
We weren’t sure why it was called gardens. We came to see beautiful scenery and were very disappointed. We were told we had to see the chapel area, but it was not much more than a muddy pond. There were a handful of flowers in the “gardens”. Huge waste of time. Our sheets smelled like vomit and we had to call twice to request new ones. We ended up changing them ourselves at 11:00 pm. We would not recommend this property.
I really enjoyed the butterfly center. It was beautiful. The room at Mountain Creek could be updated and cleaned a little better, but overall it was a decent enough stay.
Hotel nice & close to resort main entrance. Will stay there again.
very nice layout. too many large pillow on the bed caused sleeping to be difficult. great other than that
Rooms are in desperate need of a facelift. Bathroom was tiny and outer sink area small and old. Noisy air conditioning but at least it worked Staff was nice and friendly
Located within a 5-minute walk of Franklin Delano Roosevelt State Park, Callaway Resort & Gardens is within a few miles (5 km) of Callaway Gardens Robin Lake Beach. This 684-room, 3.5-star resort welcomes business and leisure travelers with a golf course, a full-service spa, and 5 restaurants.
Enjoy dining at Plant Room, one of 5 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a full breakfast is available for a fee.
Callaway Resort & Gardens's 684 rooms provide coffee makers, free local calls, and free bottled water. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Rooms also include ironing boards.
Guests of Callaway Resort & Gardens have access to a golf course, a full-service spa, and an outdoor pool. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Other amenities at this beach resort include a 24-hour gym, outdoor tennis courts, and free WiFi in public areas.
long line, very slow to check in, take about 30 minutes waiting in line just to check in
Thank you for you feedback. We are pleased you enjoyed your stay at Callaway Resort and Gardens. Please return again to make lasting memories. Angela Doggett Front Office Manager
Thank you for your feedback. We hope that you will return again soon to make lasting memories Angela Doggett Front Office Manager Callaway Resort and Gardens
Thank you for taking the time to tell us about your experience. We use feedback such as yours to improve the guest experience. We hope that you will return soon. Please explore our website for upcoming events.
certain food places weren't open even after i check website
Thank for your feedback. Due to Covid not all of our Restuarants have been opened.
When the hotel was renovated they did not put exhaust/vent fans in the bathrooms. Our first room had mold on the ceiling and a musty odor. However, after asking for a new room they quickly upgraded us to a clean room with a lake view. Easy access to the beach for a night walk. They require masks, which is nice. I wish they had a small convenience store open late to get things like milk, cereal, and better snacks for kids then just a vending machine. We did not utilize the restaurants because of social distancing but they did have some live music which seemed nice. Overall, pretty property and great pool.
Amanda, thanks so much for your feedback.
Thank you so much for your feedback. We are glad you enjoyed your stay.
Very close to everything! Room was nice but could have been a little cleaner.
Thank you for your note. We have advised the Housekeeping Manager of your concern. We hope you had an enjoyable stay. Yours truly, Tom Shaver Resort Manager.
We stayed here for a big international conference. I had to check out early for a flight and could not get a hold of someone before I left to get a invoice for the stay -- they had a $20 resort fee per day. It took me over a week, 6 phone calls, and 2 voicemails before someone could send me a statement that showed they had made the charge. Someone helped me at the front desk at the lodge, and then sent me to voicemail in the middle of it without any communication. This is unacceptable in my opinion, and has really made this trip a terrible experience. I have yet to receive the receipt/statement as of this review.
Thank you for your feedback. We apologize the check in for you was less than expected. Please know that we take feedback such as your seriously and will work to make plans for a better guest experience. We hope you enjoyed your stay at Callaway. Please return to see improvements have been made/