I feel as though the owners of this hotel might be new to the hotel business. The hotel was clean and the king bed was very comfortable. The other guests were quiet, respectful, etc. The location was fantastic if you want to do “downtown” activities.
Where they need to improve is the customer service. First of all, there is not always someone at the front desk. The employees were kind and helpful, but sometimes they just weren’t available. Also, if you call and no one is there, the phone just rings and rings; there is no voicemail system. This was problematic for us on two occasions when we really needed assistance with something. Also: our hand soap AND body wash dispensers were empty. When I asked for refills, I was given refills, but this should have been unnecessary. When housekeeping cleans the rooms, they should always check to see if dispensers are low on products. Also, there were no pillows or blankets for the pullout bed. I had to get pillows from the front desk (which took a while because the desk was not being manned). So, the hotel is fine, but the managers really do need to manage these service issues.