Overall it was an excellent vacation.
Location. Room decor. Reception. Breakfast. Swimming pool
Been there for weeks in last couple of years for a business. Check in and out very easy, staff is always friendly, helpful. Kind of issue to find a parking spot for a car at certain hours.
Absolutely worst hotel in turkey! From check in to check out was like a war zone. Check in so many people were complaining about problems with their room - key didnt work, heating not working, wifi not working, food not satisfactory - should have been a sign to leave. It was late and I had 2 babies so i waited to be served. 40 minutes. When I was finally served the man was so agitated that he was unable to be polite. This is despite being Christmas eve. Arrived at the room almost 1 hour after arriving at the hotel. The room was freezing. The drinks were hot in the fridge and the room smelt. I asked why the drinks hot and I was lied too saying mini bar not working as it needed to have someone in the room. I was promised it would be cold by morning. I relied on this promise and stored all the baby milk which went off. I was charged a lot of money to purchase a flat coke from the room service. Ice had to be asked for 3 times. We ordered food and no one came for 17 hours to pick up the empty trays from the door it sat there like a rubbish dump. The electricity went out and my kids and i were sitting in hall way at 10pm waiting for assistance. The room stayed so freezing. We asked for a blanket and it took until 1am the next day to arrive. I wrote to the hotel by email my concerns and they did nothing but say I got what I paid for. The buffet is not clean and has flies. Do not stat there
Kusadasi Marina is within a 5-minute walk of Charisma De Luxe Hotel while other popular sites like Kusadasi Castle are within a couple of miles (3 km). This 218-room, 5-star hotel welcomes business and leisure travelers with a private beach, a full-service spa, and 2 restaurants.
Enjoy dining at one of 2 onsite restaurants including Moonlight, which specializes in Turkish cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Local cuisine breakfast is offered for a fee each morning from 8:00 AM to 1:00 PM.
The 218 rooms are soundproofed and have an array of amenities, including minibars, free bottled water, and safes. Guests can expect 48-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include phones, ironing boards, and wardrobes or closets.
Guests of Charisma De Luxe Hotel have access to a private beach, a full-service spa, and an indoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for EUR 60 per vehicle one-way. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include an outdoor pool, a children's pool, and a gym.
Overall it was an excellent vacation.
Location. Room decor. Reception. Breakfast. Swimming pool
Dear Sunish-Orbitz, Thank you for choosing Charisma Deluxe Hotel and giving us your feedback. Hope to see you again in our hotel. Kind Regards,
Been there for weeks in last couple of years for a business. Check in and out very easy, staff is always friendly, helpful. Kind of issue to find a parking spot for a car at certain hours.
Absolutely worst hotel in turkey! From check in to check out was like a war zone. Check in so many people were complaining about problems with their room - key didnt work, heating not working, wifi not working, food not satisfactory - should have been a sign to leave. It was late and I had 2 babies so i waited to be served. 40 minutes. When I was finally served the man was so agitated that he was unable to be polite. This is despite being Christmas eve. Arrived at the room almost 1 hour after arriving at the hotel. The room was freezing. The drinks were hot in the fridge and the room smelt. I asked why the drinks hot and I was lied too saying mini bar not working as it needed to have someone in the room. I was promised it would be cold by morning. I relied on this promise and stored all the baby milk which went off. I was charged a lot of money to purchase a flat coke from the room service. Ice had to be asked for 3 times. We ordered food and no one came for 17 hours to pick up the empty trays from the door it sat there like a rubbish dump. The electricity went out and my kids and i were sitting in hall way at 10pm waiting for assistance. The room stayed so freezing. We asked for a blanket and it took until 1am the next day to arrive. I wrote to the hotel by email my concerns and they did nothing but say I got what I paid for. The buffet is not clean and has flies. Do not stat there
Dear madam, We undertstand you but many things that you wrote are not true. It's not true that you are writing behalf of the other guests because they were group check in when you were checking in and there was no complaning. We checked your minibar and it was working as standart 4 degreece. Air condition was working as normal, there was no problem. Wifi was working but maybe you don't know how do you connect it. You were shouting to everybody at the desk and we tried to calm you down. On your check out finally we did not charge the drinks that you've used for your kids which is not free normally. We charged for only drinks with alcohol. Thank you.
Dear GUEST; We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards.