Hilton Yuxi Fuxian Lake4.0 out of 5.0
Recent guest reviews
To start, we booked king bed room, but were given twin beds room, hotel put two twin beds together and claimed it to be a king bed room. Through our stay, it’s not difficult to notice that staffs were not trained in almost every aspect. It’s very much worth mentioning that this is a 5 star listed hotel with a beautiful swimming pool but hotel staff was renting floating toys to guests at 50rmb (7 euros) per half an hour per item ( having stayed at every brand of luxury hotels around the world, first time seeing this kind of scum here, thought it was a joke when we were told pool facilities were not free to use for guests) At the meantime, swimming pool side bar was not functioning on a Saturday afternoon, couldn’t order cocktails or wines, not even coffees,etc. Waitress kept pushing us to order only drink that’s available which was juice. Dinner buffet was ludicrously disastrous. I wish all the Hilton managers could give it a try and sample the limited and so called “special buffet”. Another good surprise was the beer supplied at the buffet, we were genuinely surprised at the beginning that unlimited beer were displayed at the counter, but after we saw so many “Singha beer parasols” were used all over the swimming pool and terrace, we understood the trick. What’s more to tell was the beers were about to expire which maybe the reason for such kind and generous gesture considering the buffet was horrendous to the extreme level. Thank you Hilton! You surprised us!
This is a spectacular part of China and this hotel beautifully complements its surroundings. The rooms with views of the lake are the ones to book; get away from the air conditioned hotels in the cities, leave your windows open and listen to the waves lapping gently outside.. bliss in China. The buffet food is also very good with a good and well prepared selection of western, local and general Chinese cuisine. My one complaint is that I was roused from my bed at 9.45 PM by staff demanding I pay my room upgrade fee there and then, rather than on checking out the next morning. They came back twice, having first brought the wrong credit card facility. I have to say, it was a poor end to an otherwise good stay. The staff themselves were polite and apologetic but I question the policy makers here. Apparently they had forgotten to take the usual deposit when I checked in (I was with a group) but the late night disruption and general lack of trust really rankled.
This is a really new beautiful but far from everywhere. Everything was great, room layout, bed & quilt, sleep quality, and water pressure. The view from the room, is also beautiful. The only problem was their internet, which was not good, and they claim there is no good internet in the area, as it is far from the city. Cellular data was also not at its best at this remote area.
It one of the best Hilton stays so far. Next time I will definitely choose Hilton Fuxian Lake during my trip. Room was clean with great view to the lake. I arrived at 3:00 AM however there are staff in the lobby to help me check in without any problem.
This is a beautiful Hilton with quick and pleasant service. Many amenities for kids. The nicest indoor swimming pool we have been for fun for our 3 and 5 year old kids. Three shallow circular swimming pools next to the main pool that are warm, warmer, and hot. Weather was too cold to try outdoor pool. We paid extra for the buffet breakfast and found it to be a little disappointing. There was plenty of food, good variety, but it had been made in bulk hours before and was cold (fried eggs), crunchy (pancakes) and tough (bacon). The fresh squeezed fruit juice was delicious. It was hard to get enough coffee as you had to ask for it and then only received one cup at a time. The room is spacious and has a nice couch that is a good size for one kid to sleep on. The bed was huge and comfortable. We ate dinner outside at the fish hot pot restaurant overlooking the lake. The meal was healthy and delicious. Plenty for 3 adults and 2 kids to get full. There is a small selection of western food (pizza, pasta) at one of the hotel restaurants, otherwise plenty of Chinese food. Not sure what the lakefront was like before, but currently we are not allowed to even walk in the area down by the water. No boats or water activities available. We arrived at 11 am and they gave us a room before 1 pm (even though check in wasn’t until 3 pm) and they gave us a coupon for a free 15 minute massage in the spa while we waited. We also were welcome in the cigar lounge (no one was smoking) with a free buffet of fruit and pastries and fruit juice. Overall a nice retreat just over an hour from kunming, perfect for small kids. Might want to bring some of your own snacks and some books and games to play in the room.
This hotel has provided great service from the moment I arrived to that of my departure. I was here for a business conference and our team was well looked after over the 4 nights stay. The facilities are of a high quality and my room was impeccable. It was very clean and had a fantastic view over the grounds of the hotel and Fuxian Lake. The conference dinner and meeting rooms were top notch and the food and beverages provided were great.
general is ok, but sevice, food ,professional skills need to be inproved in the future. i also sugget to arrange suttle bus between the airport and the hotel, food should be healthy and safety, the bed can be better. the beach shuld be kept and valuable. the location of the hotel is good, and the view of the lake is more exllent.
Real hilton service, well kept property, professional and smily staff working there. Executive Floor management and staff deservs real 5+ stars! Food is very good, breakfast at highest Hilton Standarts. A lot of guests with children on weekends and Holidays.
A new hotel with amazing decoration and situated in a unique area of China. Nicely closer to the international airport than the big Kunming city it self. The lake is a very protected area so do not expect to swim in it. But the hotel pool will do great. If someone did not speak English well they will find someone that does asap. Very relaxing place.
Location is out at the lake. Self contained resort. Stayed here for 3nights, good swimming facility. Large kids play area. Very scenicr location. Room furnishing and quality top notch. Great breakfast and Naxi restaurant serves good food. Reservation recommended. Executive lounge service is good. But need to change food menu daily. Con Location out of the way. Aircon defaulted to 27deg. Had to open the balcony door. Bicycle rental too expensive. No shuttle service to nearby town. Mixed level of service. Nespresso capsules not replenished daily. Turndown service done once only in 3nights. Inconsistent.
- Free WiFi and wired Internet in rooms
- Free parking
- Onsite dining
- Outdoor pool and indoor pool
Located in Chengjiang County, Hilton Yuxi Fuxian Lake places you next to Fuxian Lake. This 346-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and a 24-hour health club.
There are ample dining options with 3 onsite restaurants, including Asiana, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.
Guests can expect to find 48-inch an LED TV with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and the bathroom offers a soaking tub, a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include a furnished balcony, a refrigerator, and a minibar.
Hilton Yuxi Fuxian Lake features karaoke, an indoor pool, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 780 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this family-friendly hotel include a children's pool, a 24-hour health club, and a spa tub.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 156 reviews