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REF Kumamoto by VESSEL HOTELS

4.0 star property
Hotel with a restaurant, steps from Sunroad Shinshigai Shopping Street

Choose dates to view prices

Photo gallery for REF Kumamoto by VESSEL HOTELS

Public bath
Reception
Public bath
Public bath
Public bath

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
7-2 Shinshigai, Chuo-ku, Kumamoto, Kumamoto, 860-0803
  • Place, Sunroad Shinshigai Shopping Street
    ‪1 min walk‬
  • Place, Sakura Machi Kumamoto
    ‪3 min walk‬
  • Place, Kumamoto Castle
    ‪11 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪29 min drive‬

Room options

View all photos for Single Room, Non Smoking (Shower Booth)

Single Room, Non Smoking (Shower Booth) | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Single Room, Non Smoking (Shower Booth)

9.2 out of 10
Wonderful
(25 reviews)
  • 149 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Twin Room, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 181 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Twin Room, Non-smoking

Moderate Twin Room, Non-smoking | Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Moderate Twin Room, Non-smoking

9.2 out of 10
Wonderful
(11 reviews)
  • 213 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Standard Double Room

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Moderate Twin Room

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Moderate Twin Room

  • Sleeps 2

View all photos for Premium Room

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Premium Room

  • Sleeps 3

View all photos for Single Room with Shower

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Single Room with Shower

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2

View all photos for Standard Twin Room

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for ROH Non-smoking

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

ROH Non-smoking

  • Sleeps 2

View all photos for Accessible Single Room Non Smoking

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Accessible Single Room Non Smoking

  • Sleeps 2

View all photos for Moderate Twin Room With Extra Bed

Laptop workspace, blackout drapes, iron/ironing board, free WiFi

Moderate Twin Room With Extra Bed

  • Sleeps 3

About the neighborhood

Kumamoto

Located in Chuo Ward, REF Kumamoto by VESSEL HOTELS is adjacent to Sunroad Shinshigai Shopping Street and within a 5-minute walk of other popular sights like Sakura Machi Kumamoto. This 229-room, 4-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and laundry facilities.

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.1 miles
  • Sakura Machi Kumamoto - 3 min walk - 0.2 miles
  • Kumamoto-jo Hall - 4 min walk - 0.3 miles
  • Kumamoto City Hall - 7 min walk - 0.4 miles
  • Kumamoto Castle - 11 min walk - 0.6 miles

Getting around

  • Suidocho Tram Stop - 12 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto Airport (KMJ) - 45 min drive

Restaurants

  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬1 min walk
  • ‪相撲寿司大砲部屋 - ‬1 min walk
  • ‪味ひときれ - ‬1 min walk
  • ‪パーラーヒバリ - ‬1 min walk

About this property

REF Kumamoto by VESSEL HOTELS

Hotel with a restaurant, steps from Sunroad Shinshigai Shopping Street
REF Kumamoto by VESSEL HOTELS features free WiFi in public areas, microwave in a common area, and laundry facilities. Limited parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a vending machine and a water dispenser.
32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and slippers. In-room massages are available, and other amenities include electric kettles and phones.
Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas.

Similar properties

Property entrance
CANDEO HOTELS KUMAMOTO SHINSHIGAI
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CANDEO HOTELS KUMAMOTO SHINSHIGAI

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: JPY 1,800 for adults and JPY 900 for children
  • A restaurant

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Multilingual staff

Spa

  • In-room massages
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included rate for children ages 6-18. Breakfast is available on site for the listed surcharge.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 1800 for adults and JPY 900 for children
  • Nearby parking fee: JPY 1300 per night (787 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.
Property Registration Number 指令(生衛)第184号

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

REF Kumamoto by VESSEL HOTELS Hotel
REF Kumamoto by VESSEL HOTELS Kumamoto
REF Kumamoto by VESSEL HOTELS Hotel Kumamoto

Frequently asked questions

What's there to see near REF Kumamoto by VESSEL HOTELS?

This hotel is situated in Chuo Ward, just steps from Sunroad Shinshigai Shopping Street and Sakura Machi Kumamoto, and within a short walk of Shimotori Shopping Arcade. You'll also find Kumamoto Castle and Contemporary Art Museum Kumamoto less than a mile away.

Is parking available on site at REF Kumamoto by VESSEL HOTELS?

Yes, though parking is limited.

Does REF Kumamoto by VESSEL HOTELS have a casino?

No, REF Kumamoto by VESSEL HOTELS doesn't have a casino.

Will I find an indoor pool at REF Kumamoto by VESSEL HOTELS?

No, there is no indoor pool at this hotel.

What do couples enjoy most about REF Kumamoto by VESSEL HOTELS?

Amenities that appeal to couples at this hotel include in-room massages, free Internet access, and slippers.

Are there hot tubs at REF Kumamoto by VESSEL HOTELS?

No, this hotel doesn't have a spa tub.

Does REF Kumamoto by VESSEL HOTELS have a restaurant that serves breakfast?

Yes, REF Kumamoto by VESSEL HOTELS serves buffet breakfast each morning for a surcharge from its restaurant.

Will REF Kumamoto by VESSEL HOTELS allow pets to stay for free?

No, pets aren't allowed at REF Kumamoto by VESSEL HOTELS though service animals are welcome.

Does REF Kumamoto by VESSEL HOTELS have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from REF Kumamoto by VESSEL HOTELS?

The closest major airport to REF Kumamoto by VESSEL HOTELS is Kumamoto Airport (KMJ), which is 11.7 mi away (45 minutes by car).

Can I book a room with a balcony at REF Kumamoto by VESSEL HOTELS?

No, there aren't any guestrooms with balconies at REF Kumamoto by VESSEL HOTELS.

REF Kumamoto by VESSEL HOTELS Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 408 out of 564 reviews
Rating 8 - Good. 112 out of 564 reviews
Rating 6 - Okay. 35 out of 564 reviews
Rating 4 - Poor. 7 out of 564 reviews
Rating 2 - Terrible. 2 out of 564 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

KEUNBAE

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Small room

Smallest room size was very inconvenient
Stayed 3 nights in Oct 2025

10/10 Excellent

YongHo

Stayed 2 nights in Oct 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very pleasant stay. They provide Stickers for small tattoos you might have. The spa/ sentimental was really refreshing after travelling. The facilities were also very clean and the interior was well lit and furnished in a bright tone, which made everything fell very cozy and clean. Staff was very nice and polite. The surrounding area is also very convient, super close to a big modern mall “Sakura”. Had a very pleasant stay, would definitely visit again.
Solo Room
Manga library in the lounge area
Nice Kumamon Mascot Decoration
Stayed 2 nights in Oct 2025

10/10 Excellent

YOONJEONG

Stayed 2 nights in Sep 2025

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. The staff was very helpful, breakfast was also great.
Stayed 4 nights in Sep 2025

8/10 Good

Michael, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, excellent staff, small but clean rooms, excellent value. Bfast was not up to expectations
Stayed 1 night in Sep 2025

10/10 Excellent

koichi

Liked: Cleanliness, staff & service, property conditions & facilities
Great centralized location. Ultra clean hotel with great amenities and features. I would say the main issues were having only 3 elevators hardly met the demands of the people. There more than a few times where I waited over 3 minutes for an elevator and a few times I had to wait for the next elevator. Also they need a few more wash machine and dryer. I stood in line for the next washing machine for over 2 hours. Shin-shigai over all needs a makeover. It looks dirty, dark and unsafe, but the hotel itself is beautiful inside.
Stayed 2 nights in Sep 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

SAORI

Stayed 1 night in Aug 2025

8/10 Good

SAORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

PALM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Wonseok

Stayed 1 night in Aug 2025

10/10 Excellent

Kangmin

Stayed 2 nights in Jun 2025

10/10 Excellent

Shohei

Stayed 1 night in Jun 2025

10/10 Excellent

TaeKwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Chia lu

Stayed 3 nights in May 2025

10/10 Excellent

Alan, Sidney

Liked: Cleanliness, amenities, property conditions & facilities
Location is great for castle and shopping. Clean and quiet and enjoyed the public bath.
Stayed 3 nights in May 2025

10/10 Excellent

Denis

Stayed 3 nights in May 2025

10/10 Excellent

Timmy

Liked: Cleanliness, amenities, property conditions & facilities
Super awesome
Stayed 4 nights in May 2025

10/10 Excellent

Norihiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Property js centrally located.. while rooms are quite small, it is well designed with all amenities. Breakfast spread was unexpectedly good.
Stayed 2 nights in May 2025

10/10 Excellent

Jonghwee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

YUJI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Yuk Man

Stayed 1 night in Feb 2025

10/10 Excellent

anne marie

Liked: Cleanliness, staff & service, property conditions & facilities
The room is tiny but well thought out and you don’t spend much time in the room anyways! The amazing breakfast buffet more than makes up for it! The breakfast had such a huge selection-even after 5 days, it was never boring. The only thing I would add is more fruit!
Stayed 5 nights in Mar 2025