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Portal House Apartments

3.0 star property
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Photo gallery for Portal House Apartments

Front of property
Senior Apartment | Premium bedding, in-room safe, desk, laptop workspace
Restaurant
Reception
Senior Apartment | Balcony

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Outdoor Space
  • 24/7 front desk

Explore the area

View in a map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Place, Royal Road
    ‪1 min walk‬
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪3 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Superior Apartment

Superior Apartment | Premium bedding, in-room safe, desk, laptop workspace

Superior Apartment

  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Apartment

  • City view
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Junior Apartment

Premium bedding, in-room safe, desk, laptop workspace

Junior Apartment

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Senior Apartment

Senior Apartment | Living area | 32-inch LCD TV with satellite channels, TV

Senior Apartment

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

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About the neighborhood

Kraków

Located in Kraków Old Town, Portal House Apartments is adjacent to Royal Road and within a 5-minute walk of other popular sights like Main Market Square. Each of the 20 rooms at this 3-star aparthotel includes a microwave, a coffee maker, and an LCD TV.
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 1 min walk - 0.0 miles
  • Main Market Square - 3 min walk - 0.2 miles
  • St. Mary's Basilica - 3 min walk - 0.2 miles
  • Cloth Hall - 5 min walk - 0.3 miles
  • Wawel Castle - 14 min walk - 0.8 miles

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop - 9 min drive
  • Kraków Główny Station - 17 min walk
  • John Paul II - Balice Airport (KRK) - 36 min drive

Restaurants

  • ‪House of Beer - ‬1 min walk
  • ‪Bull Pub - ‬2 min walk
  • ‪Moaburger - ‬1 min walk
  • ‪Wódka - ‬1 min walk
  • ‪Taj - ‬2 min walk

About this property

Portal House Apartments

Portal House Apartments features free WiFi in public areas, conference space, and spa services. Airport transportation is made easy with an airport shuttle (available 24 hours) for PLN 200 per vehicle one-way. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include a banquet hall and a garden.
Each apartment is air-conditioned and has an array of amenities, including a microwave, a coffee maker, and free bottled water. Guests can expect to find free WiFi and a 32-inch LCD TV with satellite channels. Beds sport premium bedding and pillow menus, and the bathroom offers a rainfall showerhead and a hair dryer. Other standard amenities include a safe, a phone, and a desk. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transportation

  • Offsite parking available (PLN 100 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • High chair

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Bedrooms

  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Banquet hall
  • Cleaning products are eco-friendly
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

This property's airport shuttle service fees are based on the number of passengers. From the airport to the hotel, the fees are PLN 170 for 1-3 persons and PLN 200 for 4-7 persons. From the hotel to the airport, the fees are PLN 150 for 1-3 persons and PLN 180 for 4-7 persons.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: PLN 200 per vehicle (one-way, maximum occupancy 7)
  • Nearby parking fee: PLN 100 per day (1476 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

Is free cancellation available at Portal House Apartments?

Portal House Apartments provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Portal House Apartments?

As of Apr 4, 2026, prices found for a 1-night stay for 2 adults at Portal House Apartments on Apr 6, 2026 start from $120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Portal House Apartments?

This aparthotel is situated in Kraków Old Town within a short 3-minute walk of Main Market Square and also 14 minutes on foot from Wawel Castle. You'll also find Royal Road and Florianska Street less than a mile away.

Is there parking available at this aparthotel?

No, there isn't parking at the aparthotel but you'll find nearby parking for PLN 100 per day (reservations required).

Is there a spa available at Portal House Apartments?

Spa services at the aparthotel include deep-tissue massages.

Does Portal House Apartments have a casino at the property?

No, Portal House Apartments doesn't have a casino.

Will I find an indoor pool at Portal House Apartments?

No, there is no indoor pool at this aparthotel.

What amenities will couples enjoy at Portal House Apartments?

Amenities that appeal to couples at this aparthotel include in-room massages, premium bedding, and a rainfall showerhead.

Does Portal House Apartments have a hot tub?

No, there isn't a spa tub at this aparthotel.

Does Portal House Apartments have a restaurant that serves breakfast?

Portal House Apartments offers free buffet breakfast each morning though there is no restaurant.

Will Portal House Apartments allow pets to stay for free?

No, pets aren't allowed at Portal House Apartments.

Are there connecting rooms at this aparthotel?

No, there aren't connecting rooms at this aparthotel.

Where is the closest airport to Portal House Apartments?

The closest major airport to Portal House Apartments is John Paul II - Balice Airport (KRK), which is 10.6 mi away (36 minutes by car).

Can I book a room with a balcony at Portal House Apartments?

Yes, some apartments at this aparthotel offer a balcony where guests can enjoy city or courtyard views.

Portal House Apartments Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 169 out of 202 reviews
Rating 8 - Good. 28 out of 202 reviews
Rating 6 - Okay. 3 out of 202 reviews
Rating 4 - Poor. 0 out of 202 reviews
Rating 2 - Terrible. 2 out of 202 reviews

10/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Areej

Stayed 2 nights in Dec 2025

10/10 Excellent

Mykhailo, Tallinn

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
An exceptionally comfortable stay in Kraków’s Old Town.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nikki Louise

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The deluxe apartment was perfect and spacious. Very clean and staff happy to come in when asked to change towels and clean.
Stayed 7 nights in Dec 2025

10/10 Excellent

Lee

Liked: Cleanliness, room comfort
Lovely place, great location
Stayed 2 nights in Dec 2025

10/10 Excellent

Annika

Stayed 3 nights in Dec 2025

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and very helpful staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Susan

Stayed 4 nights in Nov 2025

10/10 Excellent

Kelly

Liked: Cleanliness, amenities
Spotlessly clean, perfect location....stay here
Stayed 3 nights in Oct 2025

10/10 Excellent

Mariana

Liked: Cleanliness, amenities
Wonderful stay at Portal House Apartments! The location is fantastic, right in the heart of Krakow and very close to everything. The apartment was big, nicely decorated and very clean. The bathroom was spacious and beautiful and everything felt well taken care of. The best part was definitely the amazing staff. They welcomed me with warm smiles and made me feel at home right away. So kind and helpful! Breakfast was great to! Lots of choices and everything fresh and tasty. I can really recommend staying here if you appreciate cleanliness, friendly people, and a perfect central location. Thank you so much for making my time in Krakow so much better. Staying at your place was a real highlight of my trip.
Stayed 3 nights in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2025

8/10 Good

Magnus

Liked: Cleanliness
Location was great, cleanliness and breakfast as well. Friendly staff. Comfortable bed. The only thing was that the AC was working so poorly. I could never really tell if it was working at all. I could see the receptionist change the AC settings in the hallway, but if any cold air was entering my room, I didn't notice. I would definately come back (and hope to do so next year), but because of the hot room (=bad sleep) I would avoid the summer. Otherwise I would highly recommend this hotel.
Spacious and clean bathroom.
Not huge breakfast, but definitely big enough.
Hard floors. Me like.
Stayed 1 night in Sep 2025

10/10 Excellent

Simon

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A hotel with amazing staff and an extremely helpful owner manager. Beautiful art deco style decor throughout and a lift to all floors as well as stairs, if you would prefer. The reception area is very well kept and the dining area, of to the right, is also. The rooms are delightful, we had good views of the terrace below and could see the main tower in the square from both windows. We had room 8.1 which I believe was a larger bed. Stacks of choice for breakfast, meats & cheeses, cooked eggs & bacon, pastries, cereal, fruit and tea & coffee. We had booked an Auschwitz trip for 0900 Sunday but that got changed to an 0520 pick up, yes, not a typo! The owner/manger, who's name I still can't pronounce, made us a breakfast bag for pick up at 0445, what an absolute star. If that isn't pushing the boundaries I don't know what is. Auschwitz is a very long day, with a very early start, it was a bit too much for me, as I suffer with many ailments. Please be prepared! Buy any mars bars, sweets, drinks and food before you go, as the vending machines at the site are horrifically expensive. It's a 2 minute walk to the main square, where you are spoilt for choice for menus, drinks & desserts. We would happily stay here again and would not bother looking anywhere else.
Stayed 3 nights in Sep 2025

10/10 Excellent

Burak

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Monique

Traveled with group
Liked: Cleanliness, room comfort

Great stay, amazing location!

Great stay at Portal. Amazing location, a 3 minute walk to the square. Everything was clean, breakfast was plentiful and the staff was very helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, room comfort
Breakfast was very good every day. Staff friendly and helpful. Loved the kitchen.
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, room comfort

Highly recommended.

The hotel was quiet and very convenient to the centre of Krakow with restaurants close by. The staff were friendly and helpful. Breakfast was enjoyable with a wide variety of foods. We had a very pleasurable stay and would highly recommend staying there.
Stayed 5 nights in Sep 2025

10/10 Excellent

JOHN

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Hazel

Liked: Cleanliness, property conditions & facilities
Room spotless, staff friendly, breakfast superb
Stayed 3 nights in Sep 2025

10/10 Excellent

Jon

Liked: Cleanliness, room comfort

3 nigjts

We stayed 3 nights. This hotel was excellent. The staff was fantastic, our room was clean and large and the breakfast was great. Walking distance to the many restaurants.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael, St. Louis Park

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location offered easy access to dining and nightlife of Old Towm, but is on a quiet side street. The apartment was very comfortable, with a bedroom sitting area and kitchenette if you wanted to prepare meals.
Stayed 5 nights in Sep 2025

10/10 Excellent

Doris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is around the corner from the main square and is very walkable to all sites, the train station, and tram options. The room was clean and comfortable, and the staff was very accommodating and friendly. The included breakfast was adequate with a small variety of options. My only negative is this, my room faced the front of the hotel and the street and I could not sleep with the window open at night due to the noise. However, when I closed the window, the soundproofing worked great but it was then warm in the room.
Stayed 5 nights in Aug 2025

10/10 Excellent

dennis

Traveled with family
Liked: Cleanliness, amenities
Centrally located to town square. The staff was very helpful.
Stayed 5 nights in Aug 2025

10/10 Excellent

Sophia

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Staff were helpful and accommodating. Location is within short walking distance to attractions. Lots of places to eat in the area. Breakfast buffet was excellent. Each day they varied the hot food selection and salads. Room was spacious. Bathroom was spacious. AC/heating is centralized so can't control the temperature within the room. Hot water and water pressure worked. I enjoyed my stay at Portal.
Stayed 5 nights in Aug 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff. Communication was excellent and helpful. They texted us when our room was ready. Rooms clean and spacious, beds comfortable. Breakfast was good. Would stay here again.
Stayed 2 nights in Aug 2025