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Aparthotel

Portal House Apartments

3.0 star property
Aparthotel with free breakfast, steps from Royal Road

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Photo gallery for Portal House Apartments

Front of property
Senior Apartment | Balcony
Senior Apartment | Premium bedding, in-room safe, desk, laptop workspace
Restaurant
Reception

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Outdoor Space
  • 24/7 front desk

Explore the area

View in a map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Place, Royal Road
    ‪1 min walk‬
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪3 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Superior Apartment

Superior Apartment | Premium bedding, in-room safe, desk, laptop workspace

Superior Apartment

  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed
  • City view

View all photos for Deluxe Apartment

Deluxe Apartment | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Apartment

  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed
  • City view

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed
  • City view

View all photos for Junior Apartment

Premium bedding, in-room safe, desk, laptop workspace

Junior Apartment

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Senior Apartment

Senior Apartment | Living area | 32-inch LCD TV with satellite channels, TV

Senior Apartment

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

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Exterior

The Crown Krakow Center - Handwritten Collection ACCOR

Krowodrza
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.6 out of 10, Exceptional, 219 reviews
$82 nightly
The price is $88
Feb 15 - Feb 16
Total with taxes and fees
The Crown Krakow Center - Handwritten Collection ACCOR

About the neighborhood

Kraków

Located in Kraków Old Town, Portal House Apartments is adjacent to Royal Road and within a 5-minute walk of other popular sights like Main Market Square. Each of the 20 rooms at this 3-star aparthotel includes a microwave, a coffee maker, and an LCD TV.
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 1 min walk - 0.0 miles
  • Main Market Square - 3 min walk - 0.2 miles
  • St. Mary's Basilica - 3 min walk - 0.2 miles
  • Cloth Hall - 5 min walk - 0.3 miles
  • Wawel Castle - 14 min walk - 0.8 miles

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 17 min walk
  • John Paul II - Balice Airport (KRK) - 36 min drive

Restaurants

  • ‪Bull Pub - ‬2 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪Moaburger - ‬1 min walk
  • ‪Wódka - ‬1 min walk
  • ‪Taj - ‬2 min walk

About this property

Portal House Apartments

Aparthotel with free breakfast, steps from Royal Road
Portal House Apartments features free WiFi in public areas, conference space, and spa services. Airport transportation is made easy with an airport shuttle (available 24 hours) for PLN 120 per vehicle one-way. The front desk is staffed 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include a garden and a banquet hall.
Each apartment is air-conditioned and has an array of amenities, including a microwave, a coffee maker, and free bottled water. Guests can expect to find free WiFi and a 32-inch LCD TV with satellite channels. Beds sport premium bedding and pillow menus, and the bathroom offers a rainfall showerhead and a hair dryer. Other standard amenities include a safe, a phone, and a desk. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transportation

  • Offsite parking available (PLN 100 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • High chair

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Bedrooms

  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units
  • Banquet hall
  • Cleaning products are eco-friendly
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 100 per day (820 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

Is free cancellation available at Portal House Apartments?

Portal House Apartments provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What can I see near Portal House Apartments?

This aparthotel is situated in Kraków Old Town, just steps from Royal Road and Main Market Square. You'll also find Wawel Castle and Oskar Schindler Factory within a short drive.

Is parking available on site at this aparthotel?

No, there isn't parking at the aparthotel but you'll find nearby parking for PLN 100 per day (reservations required).

Is there a spa available at Portal House Apartments?

Spa services at the aparthotel include deep-tissue massages.

Does Portal House Apartments have a casino at the property?

No, Portal House Apartments doesn't have a casino.

Will I find an indoor pool at Portal House Apartments?

No, there is no indoor pool at this aparthotel.

What will couples enjoy most about a stay at Portal House Apartments?

Amenities that appeal to couples at this aparthotel include in-room massages, premium bedding, and a rainfall showerhead.

Does Portal House Apartments have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does Portal House Apartments have a restaurant that serves breakfast?

Portal House Apartments offers free buffet breakfast each morning though there is no restaurant.

Will Portal House Apartments allow pets to stay for free?

No, pets aren't allowed at Portal House Apartments.

Does this aparthotel have connecting rooms?

No, there aren't connecting rooms at this aparthotel.

Where is the closest airport to Portal House Apartments?

The closest major airport to Portal House Apartments is John Paul II - Balice Airport (KRK), which is 10.6 mi away (36 minutes by car).

Can I book a room with a balcony at Portal House Apartments?

Yes, some apartments at this aparthotel offer a balcony where guests can enjoy city or courtyard views.

Portal House Apartments Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 156 out of 186 reviews
Rating 8 - Good. 26 out of 186 reviews
Rating 6 - Okay. 3 out of 186 reviews
Rating 4 - Poor. 0 out of 186 reviews
Rating 2 - Terrible. 1 out of 186 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2025

8/10 Good

Magnus

Liked: Cleanliness
Location was great, cleanliness and breakfast as well. Friendly staff. Comfortable bed. The only thing was that the AC was working so poorly. I could never really tell if it was working at all. I could see the receptionist change the AC settings in the hallway, but if any cold air was entering my room, I didn't notice. I would definately come back (and hope to do so next year), but because of the hot room (=bad sleep) I would avoid the summer. Otherwise I would highly recommend this hotel.
Spacious and clean bathroom.
Not huge breakfast, but definitely big enough.
Hard floors. Me like.
Stayed 1 night in Sep 2025

10/10 Excellent

Simon

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A hotel with amazing staff and an extremely helpful owner manager. Beautiful art deco style decor throughout and a lift to all floors as well as stairs, if you would prefer. The reception area is very well kept and the dining area, of to the right, is also. The rooms are delightful, we had good views of the terrace below and could see the main tower in the square from both windows. We had room 8.1 which I believe was a larger bed. Stacks of choice for breakfast, meats & cheeses, cooked eggs & bacon, pastries, cereal, fruit and tea & coffee. We had booked an Auschwitz trip for 0900 Sunday but that got changed to an 0520 pick up, yes, not a typo! The owner/manger, who's name I still can't pronounce, made us a breakfast bag for pick up at 0445, what an absolute star. If that isn't pushing the boundaries I don't know what is. Auschwitz is a very long day, with a very early start, it was a bit too much for me, as I suffer with many ailments. Please be prepared! Buy any mars bars, sweets, drinks and food before you go, as the vending machines at the site are horrifically expensive. It's a 2 minute walk to the main square, where you are spoilt for choice for menus, drinks & desserts. We would happily stay here again and would not bother looking anywhere else.
Stayed 3 nights in Sep 2025

10/10 Excellent

Burak

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Monique

Traveled with group
Liked: Cleanliness, room comfort

Great stay, amazing location!

Great stay at Portal. Amazing location, a 3 minute walk to the square. Everything was clean, breakfast was plentiful and the staff was very helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, room comfort
Breakfast was very good every day. Staff friendly and helpful. Loved the kitchen.
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, room comfort

Highly recommended.

The hotel was quiet and very convenient to the centre of Krakow with restaurants close by. The staff were friendly and helpful. Breakfast was enjoyable with a wide variety of foods. We had a very pleasurable stay and would highly recommend staying there.
Stayed 5 nights in Sep 2025

10/10 Excellent

JOHN

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Hazel

Liked: Cleanliness, property conditions & facilities
Room spotless, staff friendly, breakfast superb
Stayed 3 nights in Sep 2025

10/10 Excellent

Jon

Liked: Cleanliness, room comfort

3 nigjts

We stayed 3 nights. This hotel was excellent. The staff was fantastic, our room was clean and large and the breakfast was great. Walking distance to the many restaurants.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael, St. Louis Park

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location offered easy access to dining and nightlife of Old Towm, but is on a quiet side street. The apartment was very comfortable, with a bedroom sitting area and kitchenette if you wanted to prepare meals.
Stayed 5 nights in Sep 2025

10/10 Excellent

Doris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is around the corner from the main square and is very walkable to all sites, the train station, and tram options. The room was clean and comfortable, and the staff was very accommodating and friendly. The included breakfast was adequate with a small variety of options. My only negative is this, my room faced the front of the hotel and the street and I could not sleep with the window open at night due to the noise. However, when I closed the window, the soundproofing worked great but it was then warm in the room.
Stayed 5 nights in Aug 2025

10/10 Excellent

dennis

Traveled with family
Liked: Cleanliness, amenities
Centrally located to town square. The staff was very helpful.
Stayed 5 nights in Aug 2025

10/10 Excellent

Sophia

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Staff were helpful and accommodating. Location is within short walking distance to attractions. Lots of places to eat in the area. Breakfast buffet was excellent. Each day they varied the hot food selection and salads. Room was spacious. Bathroom was spacious. AC/heating is centralized so can't control the temperature within the room. Hot water and water pressure worked. I enjoyed my stay at Portal.
Stayed 5 nights in Aug 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff. Communication was excellent and helpful. They texted us when our room was ready. Rooms clean and spacious, beds comfortable. Breakfast was good. Would stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a wonderful stay we had at portal apartments. Very good location. Accessible. I would like to say that the showers were great but maybe having a wet room would be an upgrade. My mum fell getting into the shower. There is no spa on site as like it states on Expedia but they have people come in for massages reasonable priced too! Lovely little balcony. Breakfast was great those cakes were to die for. Many thanks for a lovely stay. Leanne
Stayed 4 nights in Jul 2025

8/10 Good

Carmine

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Mitchell

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only negative of this hotel was the air conditioning - the system is controlled by the staff and it is shared between rooms. For some reason the staff turn of the air conditioning on our third night and we had to go downstairs at midnight to have them turn it back on.
Stayed 4 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
The staff at the front desk were friendly and offered some great advice when asked about a few of the places I was thinking about visiting. The building sits on a relatively quiet street in the old town, so it is convenient but not as loud as I would imagine other locations might be. The room was clean and spacious but the bed was a little firm for my liking. Despite that, I would definitely stay here again.
Stayed 3 nights in Jul 2025

6/10 Okay

Mai

Too noisy
Stayed 2 nights in Jul 2025

8/10 Good

Martha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and helpful people at the desk and we enjoyed the breakfasts which were different every day. Apartment was beautiful with plenty of storage and we enjoyed the balcony. My only problem, being a short person, was getting in and out of the tub which had very high sides.
Stayed 6 nights in Jul 2025

10/10 Excellent

Manie

Liked: Cleanliness, room comfort

Great hotel/apartments in a super location!

Portal House apartments are in a super location only 300 meters from Old Town square literally a three or four minute walk. Rooms were spacious and well maintained. Like MANY places in Europe the building has air conditioning but each individual room doesn't control it. Having said that I left yesterday and it was 93 degrees and the room was comfortable better than other places I've stayed as far as room temperature.
Stayed 4 nights in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Great location. Have to call the front office to turn on/off and adjust AC....no control in room. Have to be buzzed in anytime you want to enter the hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, room comfort

Great location

This was our second stay here and it is in a perfect location for enjoying all that Krakow has to offer. It is exceptionally clean both in public areas and in the room. The breakfast is basic but good enough to set you up for a days sightseeing.
Front of building
Staircase
Hallway
Room
Stayed 3 nights in Jul 2025