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Phi Phi Natural Resort

2.5 out of 5.0

Recent guest reviews

We’ve been in Thailand for a while now and it’s been an altogether great experience. The hotels we’ve been through have given us plenty of the thai receptiveness. All but the Natural Resort. The staff is not willing to provide solutions to simple problems, and the manager answers complaints with disdain and extreme disregard. Phi Phi is great, though, and everywhere else in the island the locals are friendly and their friendliness is cruise ship level.

We stayed at this hotel from around Christmas for 5 nights. We were scheduled to stay through New Years but cut our trip short and got out of there. First, the good. Phi Phi is a naturally beautiful island, with great weather, food, views and people. This place unfortunately did not deliver. While we specified in our reservation for a deluxe cottage, we were three adults, and one child (11), they did not provide a bed for our child and told us he could sleep in the bed with us! The bed they provided for the third adult was hard as rock, with barely a mattres of an inch on it. They then proceed to charge extra for my younger son's breakfast and bed, which was set on the couch at the entrance area where there were no curtains or no air conditioning. Our older son suffered through staying in that place. They admitted to their website being faulty and did nothing to remedy the situation. We were promised an upgrade to a larger room over the next couple of days. Never happened. The manager lady kept coming, apologizing, and telling me to "take it easy", saying the people in the room did not move out. After the second or the third or the fourth time she broke her contract with us, we just gave up an tried to make the best of it. Breakfast is horrible, selections of food and fruit variety very poor, no decent coffee of tea. What they call tea service is 5 teabags in a dingy looking coffee maker. The only upside of not having expresso in the hotel, was the forced walks in the morning to another restaurant on the beach every morning, helping provide exercise! Lunch and dinner took extremely long to serve. Once you got the food, it was pretty good normally, except a buffet experience. Beach service is less than stellar, if and when existent. Beach umbrellas are not provided unless you ask for them, which is a production in itself. The one time I asked if i could get an umbrella I was simply told "No", by the man in charge of hammering them in. He must have been exhausted! English is very poor among servers, only few people in the hotel speak decent english. You can't even explain your issue and get a solution. When we told them we were leaving, they again told us they would upgrade us, we said no. They told us to come back with a free upgrade, we said no, that is not going to happen. When we asked for a refund based on all the disappointments, and also requested to be reimbursed for the "compulsory" new years eve dinner they charged us we would now not be attending, they completely refused to help. Overall, it seems, the hotel is there to grab whatever money they can get from the tourists. This may be understandable, but my experience has normally been more pleasant in return in many other tourist hungry places. I was offered free lunches, extra dinner selections, massages along the discussions. None of them ever happened, they never made a genuine effort to correct their mistakes. This place does not work in so many levels. Understaffed, hard worked people, not speaking english, make it it very hard to solve any problems. If you are looking for a step up from camping, with the price of a 4 star hotel, you might like it.

Stayed for 3 nights- hated every second of it. Although The resort is huge and beautiful but it is far from everything else on the island and the taxi boats charge a lot of bahts to take you in and out of there. Its old, boaring and way overpriced . I wouldn’t go back to this place.

We stayed at this hotel for 4 days over the Christmas period. The island itself is beautiful. The hotel had all the necessary amenities and it was right on the beach which was great. We didn't use the pool but it did look quite small. We stayed in a a superior cottage which was spacious, clean and comfortable. The only negative was that our double bed was two singles pushed together and the shower door didn't close properly, but this didn't really bother us. The staff were very friendly and accomodating although there was a language barrier occasionally. The breakfast was okay, however the restaurant for dinner was really good and the bar was great too (go during happy hour!) There are a few other restaurants further along the beach and the Thai food is amazing. We also had a massage during our stay and they were very good also. A thing to note is that a lot of tour boats come to the hotel for lunch and they stop right in front of the beach between around 12 and 2 each day.

Its an okay hôtel but way toooooo expensive for the room. I mean we stayed 4 nights and paid 850 euros for a really average room near a dirty road. Breakfast is average, swimming pool is small. They wouldn't even provide us with one bed. As a couple we had 2 single beds. They weren't helfpul . It was high Season but you could feel that's since theren't much choices on the island they just don't Care about you

This hotel is alright, but service both at reception or bar/restaurants is very slow usually, the staff has too many difficulties with english and the price for laundry is an absolute rip off - get it done somewhere else. Wifi is very unreliable but that's alright when I'm on holiday. The beach is the best one in Ko Phi Phi Don and they are well located within it. They provide frequent transport to the rooms (which can be far from the beach or reception) by car.

I’d visited Ko Phi Phi 20 years ago and was shocked to see the change in the atmosphere of the island since it has become so developed. This is not necessarily the fault of Natural Resort, and it is situated on one of the islands better beaches, but it also felt a little lazy and badly run compared to our other stays in Thailand! Our room (admittedly ‘standard’, but still expensive) was quite pokey and unimpressive. We had problems with the AC which took 3 days to resolve. The hotel is located on the least impressive part of the beach and can be occasionally overwhelmed with day trippers. The swimming pools are unimpressive and there are not enough loungers. Set against that, the staff were great, breakfast was pretty good and the beach is stunning.

We came here for New Years. Even though it rained it didn’t take the fun away, and the rain did not last for very long. We stayed in the Deluxe Ocean view cabin, it really was great. Just so sad we only had 2 nights here. They offer many things at this resort. The buffet breakfast was good. They offer many activities here. Good for families or couples. Miki was amazing at helping us and providing information to us. Thank you Miki for your hospitality and looking after us. The beach here is amazing and it’s away from the hustle of PhiPhi central ( where the party hub is at) you are able to get a boat to that side of the island to visit etc. ( apparently a 3 hour walk)

We arrived at Phi Phi Natural on Boxing Day after a 3.5 hour ferry ride from Phuket. Although the crossing only takes 2 hours, by the time it’s made two other stops at the main harbour it takes over three to get to this resort. Once we were dropped off at the pier, we were picked up in a tractor with trailer for the 5 minute ride to the hotel. The tractor broke down so we had to jump in the back of a rusty old pickup truck and arrived at reception unceremoniously. We were met by a receptionist who showed us into a small very cold air conditioned room with a couple of sofas in while our passports were taken and we were left for 20 minutes to wonder what was happening. When the receptionist arrived back we were told to pick our tables from a table plan for the “compulsory” New Year’s Eve gala dinner. This was a bit daunting as we hadn’t even got into the hotel yet or seen anything of its facilities or standards. We were then carted off in an old truck to our rooms in the standard block. They were the worst standard of room I’ve ever seen in my life and resembled a tiny bedsit in the slums, which despite being on one of Thailand’s most beautiful islands was set upwind of the cesspit with views of a dusty track and some overgrown weeds 10 minutes walk from reception. Having walked back and complained for a small fee we were upgraded to two very nice cottages on stilts overlooking the sea, with a beach at the bottom of the steps from our patio. Once upgraded the setting was lovely, if booking here do NOT book a standard room and ask for a cottage. The food was ok, and the beach bar was fine too, and although the staff were very nice and tried to be helpful everything was very poorly run, and it really lacked atmosphere. At the front of the hotel is a stunning beach, but the experience is spoiled by cheap sun-beds, no umbrellas to provide shade, a stream for tractors running up and down the beach all day, and a fleet of long tail boats coming and going making swimming anywhere near the hotel hazardous. As for the hotel pool, it’s tiny for the size of resort. On Tuesdays and Fridays between 14.00 and 16.00 the whole resort is fumigated for mosquitos and you are advised to not be in the resort, even though it’s in the middle of nowhere. The whole place is sprayed with the most noxious chemicals which fill the air, and must be harmful. It didn’t seem to bother mosquitoes though as there were millions of them, so another tip, take loads of mozzie spray and apply regularly. The New Year’s Eve party was a shambles. It was so bad it was actually funny, and the food was awful. Although they tried to entertain people were leaving in droves. We left and found a great restaurant and bar 10 minutes along the beach called Jasmines, where there were at least 20other people from our resort. We all had a great night with good food and friendly locals and to be fair, the hotel refunded me the £35 per head fee without any fuss. The setting at Phi Phi Natural is very nice, and on a beautiful part of the island away from the hustle and bustle of the bigger resorts. The staff are friendly and want to help and make you welcome, but the organisation, leadership and investment in the property is lacking in my view. It has great potential but missing some magic ingredients.

As many reviews note, this is not a luxurious hotel. It was sufficient for our needs, though, as we pretty much knew what to expect when arriving. We arrived on the Andaman ferry which dropped us off at a pier on the other side of the island. The hotel picked us up in a tractor. We seemed to be with a VIP group that got a much nicer reception than we did (leis, coconut drinks, etc), so checkin was a bit slow while they got served. Our cottage was minimalist, but without issue. We were not far from the lobby area, but to get there we had to walk by their composter and what seemed to be a septic pond, both of which didn't smell great. Not sure why they chose to put both of those up front in the resort. There was no smell in the room, though. We were glad to be near the front. Staying in the back or way down the beach would have added a lot of walking or waiting for their shuttle. Food was so-so. The breakfast buffet was OK, but didn't have much for vegetarians (like us). We tried their pizza restaurant one day when it was raining, and it wasn't the greatest and was overpriced. The beach is basically nonexistent, as most of it is very rocky. The whole Laemtong area is very quiet, and it is easy to walk all the way down to the other end past the Holiday Inn. It seemed as if most of the restaurants and other things along this stretch are overpriced. If you continue on past the Holiday Inn on the road that is there, after about 20-30 minutes of walking you will find yourself in a little village area with many more reasonably priced restaurants, massages, etc. This resort seems to be owned by the same people that own PP Erawan. We didn't visit that resort, but it seemed very similar from the outside. From that observation, I'd say stay at whichever one has a better deal. Overall, it's sufficient for a stay in the Laemtong area. If you know what to expect and are OK with that, then it will probably be a good stay for you.

53 Moo 8, Laemtong, Phi Phi Island Ko Phi Phi Krabi

Hotel highlights

  • Free breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Within a short walk of Laem Tong Beach, Phi Phi Natural Resort is within 2 miles (3 km) of Ko Phi Phi Viewpoint. This 79-room resort welcomes guests with conveniences like 3 restaurants, free breakfast, and an outdoor pool. On the beach, the resort is also close to Ao Ton Sai Beach and Tonsai Pier.


Dining

Free breakfast is included with your stay. Enjoy dining at Leamtong Restaurant, one of 3 onsite restaurants.


Rooms

All 79 air-conditioned rooms provide balconies, refrigerators, and minibars. For entertainment, guests can enjoy satellite TV. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Safes and phones are other standard amenities.


Property features

Guests of Phi Phi Natural Resort enjoy features like an outdoor pool, free WiFi in public areas, and free newspapers. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations.

Room options

Superior Cottage

Full 1 | Twin 2 | Sleeps 2

Deluxe Cottage

Full 1 | Twin 2 | Sleeps 2

Superior Room

Full 1 | Twin 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 523 reviews