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Recent guest reviews

The hotel is old but the room is clean, however the corridor got some mold smell. The swimming pools are nice, you can use five different pools. The breakfast is OK. Standard hotel level. The sunset view is stunning.

I had nothing but exceptional service from the entire staff. Fazil, Edwin, many others at the front desk are extremely knowledgeable about what to do, where to go and how to get there! Beds were super comfortable, food was good, the pool was AMAZING. Oh and make sure Joans is your bartender at the pool. The guy makes a great drink and is hilarious. I'll be back many more times.

hotel is close to the aurport, only 5 minutes ride by cab. The room is spacious and comfortable. Staffs were enthusiastic, friendly and helpful. Would come again in the future!

great value to booked this hotel through Orbitz . Good location, staffs all nice & helpful,...for sure my family will be back. Thanks. terry

Great service at the Waves pool bar/restaurant. Room was clean and convenient. Consierge service was great. Great access to snorkeling. Information about climbing Mount Kinabalu and other off site tours was limited and what was available was poor or inadequate. There was not an option for a naturalist guide on the mountain climb, we would have been willing to pay double to have this option available. We felt that the availability of Borneo handicrafts at the resort was inadequate.

From the moment we arrived to the moment we left, we experienced gracious and attentive hospitality such as we have not experienced elsewhere. The attention to detail was simply meticulous. The hotel had a beautiful view. It is situated somewhat out of the centre of town which made it quiet and restful. The complimentary shuttle service to town ran frequently and efficiently making it easy to get into the town centre for meals and shopping. We preferred to eat in town as we found the prices for meals within the resort itself somewhat excessive. My only other complaint is that I had hoped to get some nice (branded) toiletries as you usually do in a 5 class hotel but this was not the case. Really, this was only a small point and our stay was as near to perfect as you could ever get. We would definitely stay there again. We cannot recommend it highly enough.

1 Sutera Harbour Boulevard Kota Kinabalu Sabah

Hotel highlights

  • Walking distance to Sutera Harbour
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Kota Kinabalu within a 5-minute walk of Sutera Harbour, The Pacific Sutera Hotel is within a mile (2 km) of other popular attractions like Sabah State Mosque. This 500-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a golf course. It's connected to the convention center in central Kota Kinabalu and also close to Imago Shopping Mall and Centre Point.


Dining

Enjoy dining at one of 2 onsite restaurants including Silk Garden, which specializes in Chinese cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is available for a fee.


Rooms

The 500 rooms have an array of amenities, including minibars, coffee makers, and free newspapers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Memory foam beds grant a restful night's sleep, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free bottled water, safes, and phones are other standard amenities.


Property features

The Pacific Sutera Hotel features a private beach, a golf course, and a marina. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a full-service spa, 3 outdoor pools, and a children's pool.

Room options

Family Room

1 King Bed and 2 Twin Beds | Sleeps 4

Pacific Junior Suite

1 King Bed | 2 Twin Beds | Sleeps 4

Deluxe Sea View

1 King Bed | 2 Twin Beds | Sleeps 3

Club Sea View

1 King Bed | 2 Twin Beds | Sleeps 4

Guest reviews for The Pacific Sutera Hotel

Everyone (1) Business (1) Couples (1) Family (2) Friends (1)
4

old but nice hotel

Everyone

The hotel is old but the room is clean, however the corridor got some mold smell. The swimming pools are nice, you can use five different pools. The breakfast is OK. Standard hotel level. The sunset view is stunning.

By on May 19, 2017

5

perfect resort

Business

I had nothing but exceptional service from the entire staff. Fazil, Edwin, many others at the front desk are extremely knowledgeable about what to do, where to go and how to get there! Beds were super comfortable, food was good, the pool was AMAZING. Oh and make sure Joans is your bartender at the pool. The guy makes a great drink and is hilarious. I'll be back many more times.

By on Mar 25, 2013

4

trip with friend

Friends

hotel is close to the aurport, only 5 minutes ride by cab. The room is spacious and comfortable. Staffs were enthusiastic, friendly and helpful. Would come again in the future!

By on May 10, 2012

5

excellent to stay in this hotel

Family

great value to booked this hotel through Orbitz . Good location, staffs all nice & helpful,...for sure my family will be back. Thanks. terry

By on Aug 29, 2011

4

our stay at sutera harbour resort

Couples

Great service at the Waves pool bar/restaurant. Room was clean and convenient. Consierge service was great. Great access to snorkeling. Information about climbing Mount Kinabalu and other off site tours was limited and what was available was poor or inadequate. There was not an option for a naturalist guide on the mountain climb, we would have been willing to pay double to have this option available. We felt that the availability of Borneo handicrafts at the resort was inadequate.

By on Apr 10, 2010

5

great hotel, highly recommended!

Family

From the moment we arrived to the moment we left, we experienced gracious and attentive hospitality such as we have not experienced elsewhere. The attention to detail was simply meticulous. The hotel had a beautiful view. It is situated somewhat out of the centre of town which made it quiet and restful. The complimentary shuttle service to town ran frequently and efficiently making it easy to get into the town centre for meals and shopping. We preferred to eat in town as we found the prices for meals within the resort itself somewhat excessive. My only other complaint is that I had hoped to get some nice (branded) toiletries as you usually do in a 5 class hotel but this was not the case. Really, this was only a small point and our stay was as near to perfect as you could ever get. We would definitely stay there again. We cannot recommend it highly enough.

By on Jan 20, 2010

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