The Pacific Sutera Hotel5.0 out of 5.0
Recent guest reviews
I had nothing but exceptional service from the entire staff. Fazil, Edwin, many others at the front desk are extremely knowledgeable about what to do, where to go and how to get there! Beds were super comfortable, food was good, the pool was AMAZING. Oh and make sure Joans is your bartender at the pool. The guy makes a great drink and is hilarious. I'll be back many more times.
hotel is close to the aurport, only 5 minutes ride by cab. The room is spacious and comfortable. Staffs were enthusiastic, friendly and helpful. Would come again in the future!
great value to booked this hotel through Orbitz . Good location, staffs all nice & helpful,...for sure my family will be back. Thanks. terry
Great service at the Waves pool bar/restaurant. Room was clean and convenient. Consierge service was great. Great access to snorkeling. Information about climbing Mount Kinabalu and other off site tours was limited and what was available was poor or inadequate. There was not an option for a naturalist guide on the mountain climb, we would have been willing to pay double to have this option available. We felt that the availability of Borneo handicrafts at the resort was inadequate.
From the moment we arrived to the moment we left, we experienced gracious and attentive hospitality such as we have not experienced elsewhere. The attention to detail was simply meticulous. The hotel had a beautiful view. It is situated somewhat out of the centre of town which made it quiet and restful. The complimentary shuttle service to town ran frequently and efficiently making it easy to get into the town centre for meals and shopping. We preferred to eat in town as we found the prices for meals within the resort itself somewhat excessive. My only other complaint is that I had hoped to get some nice (branded) toiletries as you usually do in a 5 class hotel but this was not the case. Really, this was only a small point and our stay was as near to perfect as you could ever get. We would definitely stay there again. We cannot recommend it highly enough.