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The Pacific Sutera Hotel

5.0 out of 5.0

Recent guest reviews

I had nothing but exceptional service from the entire staff. Fazil, Edwin, many others at the front desk are extremely knowledgeable about what to do, where to go and how to get there! Beds were super comfortable, food was good, the pool was AMAZING. Oh and make sure Joans is your bartender at the pool. The guy makes a great drink and is hilarious. I'll be back many more times.

hotel is close to the aurport, only 5 minutes ride by cab. The room is spacious and comfortable. Staffs were enthusiastic, friendly and helpful. Would come again in the future!

great value to booked this hotel through Orbitz . Good location, staffs all nice & helpful,...for sure my family will be back. Thanks. terry

Great service at the Waves pool bar/restaurant. Room was clean and convenient. Consierge service was great. Great access to snorkeling. Information about climbing Mount Kinabalu and other off site tours was limited and what was available was poor or inadequate. There was not an option for a naturalist guide on the mountain climb, we would have been willing to pay double to have this option available. We felt that the availability of Borneo handicrafts at the resort was inadequate.

From the moment we arrived to the moment we left, we experienced gracious and attentive hospitality such as we have not experienced elsewhere. The attention to detail was simply meticulous. The hotel had a beautiful view. It is situated somewhat out of the centre of town which made it quiet and restful. The complimentary shuttle service to town ran frequently and efficiently making it easy to get into the town centre for meals and shopping. We preferred to eat in town as we found the prices for meals within the resort itself somewhat excessive. My only other complaint is that I had hoped to get some nice (branded) toiletries as you usually do in a 5 class hotel but this was not the case. Really, this was only a small point and our stay was as near to perfect as you could ever get. We would definitely stay there again. We cannot recommend it highly enough.

1 Sutera Harbour Boulevard Kota Kinabalu Sabah

Room options

Deluxe Room, Sea View

King 1 | Twin 2 | Sleeps 4

Club Room, Golf View (Pacific)

King 1 | Twin 2 | Sleeps 4

Junior Suite

King 1 | Twin 2 | Sleeps 4

Executive Suite

King 1 | Twin 2 | Sleeps 4

Guest reviews for The Pacific Sutera Hotel

Business (1) Couples (1) Family (2) Friends (1)
5

perfect resort

BusinessTravelers

I had nothing but exceptional service from the entire staff. Fazil, Edwin, many others at the front desk are extremely knowledgeable about what to do, where to go and how to get there! Beds were super comfortable, food was good, the pool was AMAZING. Oh and make sure Joans is your bartender at the pool. The guy makes a great drink and is hilarious. I'll be back many more times.

By on Mar 25, 2013

4

trip with friend

GetawayWithFriends

hotel is close to the aurport, only 5 minutes ride by cab. The room is spacious and comfortable. Staffs were enthusiastic, friendly and helpful. Would come again in the future!

By on May 10, 2012

5

excellent to stay in this hotel

Families

great value to booked this hotel through Orbitz . Good location, staffs all nice & helpful,...for sure my family will be back. Thanks. terry

By on Aug 29, 2011

4

our stay at sutera harbour resort

Couples

Great service at the Waves pool bar/restaurant. Room was clean and convenient. Consierge service was great. Great access to snorkeling. Information about climbing Mount Kinabalu and other off site tours was limited and what was available was poor or inadequate. There was not an option for a naturalist guide on the mountain climb, we would have been willing to pay double to have this option available. We felt that the availability of Borneo handicrafts at the resort was inadequate.

By on Apr 10, 2010

5

great hotel, highly recommended!

Families

From the moment we arrived to the moment we left, we experienced gracious and attentive hospitality such as we have not experienced elsewhere. The attention to detail was simply meticulous. The hotel had a beautiful view. It is situated somewhat out of the centre of town which made it quiet and restful. The complimentary shuttle service to town ran frequently and efficiently making it easy to get into the town centre for meals and shopping. We preferred to eat in town as we found the prices for meals within the resort itself somewhat excessive. My only other complaint is that I had hoped to get some nice (branded) toiletries as you usually do in a 5 class hotel but this was not the case. Really, this was only a small point and our stay was as near to perfect as you could ever get. We would definitely stay there again. We cannot recommend it highly enough.

By on Jan 20, 2010