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The Klagan Regency

3.5 out of 5.0

Recent guest reviews

The hotel was nice but old. The pool was a bit small and always had lots of kids swimming so I didn't visit the pool but one time. The breakfast buffet was decent and had a variety of foods to sample. My room was excellent...we had the Executive Suite with ZERO complaints. The bar/lounge was ok, missing a lot of choices for liquor, but it was not a popular stop for people, which would make it difficult to keep up a stock if you don't know what really sells. I would say the best and worse part of this hotel is the location. It is NOT in the heart of Kota Kinabalu which is why I say it is the worse part of my stay at this hotel. All my excursions started in the heart of the city, in the Sutera Harbor area plus there is not much of a night life around 1 Borneo HyperMall. That said, the best part is we were in the 1 Borneo Hyper Mall...and the mall is huge. Lots of places to choose to eat, shop, explore, etc.

I have stayed in this hotel from 15/11 until today. I was very disappointed with the airconditioning system in the room was no functioning well, with the hot whether outside this is very stressful!! Today I went for breakfast and they served me with cold hard boiled egg probably from yesterday's left overs!!!

Overrated as 4stars. Should not be 2stars or less. Overall the whole hotel have no dedicated car park. You will need to park at the mall and walk through the mall to access to the hotel without signage. The room condition is bad even it claimed to had just newly refurbished. The shower on will flooded the floor and the tiles is slippery and without floor towel before you Step in the room. The pool is dirty and looked terrible. The photos used didn’t match the actual situation. The buffet breakfast is limited food supply and limited selection. With the amount of tourists, you will have to fight for your food.

We enjoyed our stay. Apart from some minor maintenance issues, some of which were rectified immediately, we found the hotel quite comfortable and value for money. It is a way from the main CBD but a Grab car is a convenient and cheap way to get to town and back. The hotel is part of the 1Borneo Hypermall complex so shopping was very convenient. Apart from the restaurant in the hotel there were abundant choices for food in the mall. There was a market with all the usual needs catered for. The hotel has a pool and small gym on site. Our stay came with breakfast included in the tariff and it was tasty and plentiful. The omelettes were particularly tasty. The staff were friendly and helpful, especially Kamil who my wife and I can't speak of highly enough. This hotel in it's prime was a 5 star Novotel, but due to age and lax maintenance it is past it's former glory, but still a comfortable place to stay.

Dusty room, no floor sweeping daily, always have some amenities forgot to replenish such as soap and shower gel, torn bed sheets...stay elsewhere. Make sure keep ur precious itema stored properly and locked. This hotel is a non smoking room, the housekeeper will complaint n charge 500... Free money to hotel... Reception service is good.

Customers service is great. Well trained excellent manners. Please train them on hygiene. I checked into my room to my horror there's still toilet paper in the toilet bowl. Does this meant the housekeeping did not clean the toilets?

Have strange feeling that the receptionists (guys) dare not have eye contact when communicating with customers. Is that culture here? I hope the Management could listen tommy comment & improve the quality of services. Limited choices of breakfast menu at Level 5. I rather eat outside. Suggest to add more table lamp or wall light to make the room brighter. Oh yes, I like the bathtub.

Room: The room was large and even can fit 4 single bed. I believe the aircon is centralised as even though I had adjust the temperature, it still freezing. My room view facing the mall roof and the sound of aircon system for the mall. Noisy. All rooms are NON SMOKING. Room was clean. But surprise that they didn't change my bedsheet and pillow sheet. I stay there for 3 days 2 night. I accidently drop a tears of orange juice to the bedsheet. Hopefully they will change that the next day but was surprise they just clean the room and tidy the bedsheet without even change it. Minibar: 2 complimentary mineral water and coffee/tea. Bathroom - Bathroom was large and clean. Bath and shower gel available. Soap and toothbrush also provided together with shaving kit.. Oh ya, the bathroom have a large window. Just pull down the curtain if you wanna take a bath/toilet. Hehehe Location: Attached with 1Borneo Hypermall. Believe me, The Hypermall is Dying. 30 minutes from KKIA and 20 minutes to KK City Town. However, a good place for UMS Convocation. Service - Staff is friendly and smile always. Since the room i booked is 2 person, we required 2 card key. Was provided 1 but to request a new one i need to deposit another RM50 for that purpose. NONSENSE policy. Even the room key is delay in opening the door. Value: Room rate is reasonable. However those want to stay all day at City Centre, advice to avoid from this hotel as the location during non-peak season is 25 minutes. It will be terrible traffic jam from 20 minutes to hours F&B: Breakfast was ok and delicious.This hotel is same brand with Klagan Hotel at Warisan Square. However, breakfast provided by Klagan Regency is far more better than Klagan Warisan Square.

Overall average quality for its price. Hotel interior was a bit old and there were many design flaws in the room that generally doesn't matter but doesn't contribute to a pleasant stay e.g. Bath water flowing out of bath tub, TV remote control doesn't work. Location is far from city centre which is where most of the night/weekend markets are located. Grab car from hotel ranges from rm11-18 depending on traffic and takes btw 15-30mins. Although located beside 1Borneo Hypermall, the biggest mall in Sabah, the markets and city centre is definitely more interesting. Breakfast could be better too!

Nice spacious room overlooking pool view. Staff are friendly and will come back again in future and for sure will recommend to my friends for another trip and holidays. attached with mall and large cinema easy access from hotel.

TB-00-01, 1 Borneo Hypermall Kota Kinabalu Sabah

Hotel highlights

  • Steps from 1 Borneo Hypermall
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

The Klagan Regency places you next to 1 Borneo Hypermall and within a 15-minute walk of University of Malaysia Sabah. This 3.5-star hotel welcomes guests with 269 rooms and conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace. Tun Mustapha Tower and Borneo Marine Research Institute are also close to this Kota Kinabalu hotel.


Free breakfast is included with your stay. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


The Klagan Regency's 269 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and satellite TV. Free bottled water, hair dryers, and safes are other standard amenities.

Property features

At The Klagan Regency, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and a computer station.

Room options

Deluxe King Room

King 1 | Sleeps 4


King 1 | Sleeps 4

Deluxe Twin Room

Twin 2 | Sleeps 4

Superior Twin Room

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

62.0% of guests recommend this hotel

Total of 843 reviews