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The Klagan Regency

3.5 out of 5.0

Recent guest reviews

Have strange feeling that the receptionists (guys) dare not have eye contact when communicating with customers. Is that culture here? I hope the Management could listen tommy comment & improve the quality of services. Limited choices of breakfast menu at Level 5. I rather eat outside. Suggest to add more table lamp or wall light to make the room brighter. Oh yes, I like the bathtub.

Room: The room was large and even can fit 4 single bed. I believe the aircon is centralised as even though I had adjust the temperature, it still freezing. My room view facing the mall roof and the sound of aircon system for the mall. Noisy. All rooms are NON SMOKING. Room was clean. But surprise that they didn't change my bedsheet and pillow sheet. I stay there for 3 days 2 night. I accidently drop a tears of orange juice to the bedsheet. Hopefully they will change that the next day but was surprise they just clean the room and tidy the bedsheet without even change it. Minibar: 2 complimentary mineral water and coffee/tea. Bathroom - Bathroom was large and clean. Bath and shower gel available. Soap and toothbrush also provided together with shaving kit.. Oh ya, the bathroom have a large window. Just pull down the curtain if you wanna take a bath/toilet. Hehehe Location: Attached with 1Borneo Hypermall. Believe me, The Hypermall is Dying. 30 minutes from KKIA and 20 minutes to KK City Town. However, a good place for UMS Convocation. Service - Staff is friendly and smile always. Since the room i booked is 2 person, we required 2 card key. Was provided 1 but to request a new one i need to deposit another RM50 for that purpose. NONSENSE policy. Even the room key is delay in opening the door. Value: Room rate is reasonable. However those want to stay all day at City Centre, advice to avoid from this hotel as the location during non-peak season is 25 minutes. It will be terrible traffic jam from 20 minutes to hours F&B: Breakfast was ok and delicious.This hotel is same brand with Klagan Hotel at Warisan Square. However, breakfast provided by Klagan Regency is far more better than Klagan Warisan Square.

Overall average quality for its price. Hotel interior was a bit old and there were many design flaws in the room that generally doesn't matter but doesn't contribute to a pleasant stay e.g. Bath water flowing out of bath tub, TV remote control doesn't work. Location is far from city centre which is where most of the night/weekend markets are located. Grab car from hotel ranges from rm11-18 depending on traffic and takes btw 15-30mins. Although located beside 1Borneo Hypermall, the biggest mall in Sabah, the markets and city centre is definitely more interesting. Breakfast could be better too!

Nice spacious room overlooking pool view. Staff are friendly and will come back again in future and for sure will recommend to my friends for another trip and holidays. attached with mall and large cinema easy access from hotel.

Can't satisfied coz give me noisy room...cannot sleep very well abt 2 nite...cannot change the other very old iron is damage...staff is very bad.i dont like stay here..i must be tell my fren dont stay here...

Firstly this place is 10kms out of town. Totally our fault for not figuring this out before we arrived but unless you like commuting on your holiday this is not the place for you. The hotel itself has been very cheaply made and is poorly maintained. Our room had a nasty smell of chemicals in it. The air conditioning didn't get below about 20 degrees. We wanted to use the gym but got there to find that it consisted of three pieces of equipment, two of which were broken. Breakfast was edible but nothing memorable. Another positive was the wifi was reliable and reasonably quick.

Seriously its difficult to park. Its shared with next shopping mall, but no direct elevator to car park area. Seriously its annoying. Dont ever book here. First and last. Room is ok, acceptable, staff is nice except the main door

I stayed here for 1 night. The hotel (ex-novotel) is connected to a shopping mall, and away from the city centre. Stayed on the top floor and the view was quite nice. It is a non smoking hotel so smokers.....kindly smoke outside :) Breakfast? Seriously? Naaaahhhh.....

The only credit i can give to this hotel is the buffet breakfast. Had a terrible experience staying there. Leaking of aircond unit, room flood with water (unattended change of room with reasons of no other rooms available), bad housekeeping service (new sheets only changed at 8.30pm after long verbal complains, messy toiletries, fresh towels thrown on rack), old furniture, low standard id for 4stars rated hotel, parking only with season passcard of rm65 deposits. Overall stay is only 3 out of 10.

From a 4stars hotel, its really disappointing. Stinky room, old furnitures, dirty feeling. Didnt even stayed for a night. The pictures on the website doesnt show the real condition... and ugly suburban.

TB-00-01, 1 Borneo Hypermall Kota Kinabalu Sabah

Hotel highlights

  • Steps from 1 Borneo Hypermall
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Menggatal, The Klagan Regency is adjacent to 1 Borneo Hypermall and a short stroll from University of Malaysia Sabah. This 3.5-star hotel welcomes guests with 269 rooms and conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace. Tun Mustapha Tower and Borneo Marine Research Institute are also close to this Kota Kinabalu hotel.


Free breakfast is included with your stay. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


The Klagan Regency's 269 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and satellite TV. Free bottled water, hair dryers, and safes are other standard amenities.

Property features

At The Klagan Regency, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and a computer station.

Room options

Deluxe King Room

King 1 | Sleeps 4


King 1 | Sleeps 4

Deluxe Twin Room

Twin 2 | Sleeps 4

Superior Twin Room

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

62% of guests recommend this hotel

Total of 837 reviews