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Hotel Shangri-La Kota Kinabalu

3.0 out of 5.0

Recent guest reviews

Perhaps better signage to get to the hotel from the main road, and breakfast selection and services. Elevator a little rundown, and peak hour hot water may run out. A/C is sufficiently cold, parking may be limited.

The hotel was amazing & luxurious, staff is so friendly, unbelievable relaxing view, kids activities. One of the best hotels I have ever visited. Hotel is 10 mins from the airport and near to the downtown Many islands are so near to visit and enjoy tracking & water sports

The rooms weresuper comfortable.. not forgetting the staff's were very helpful and friendly... It's situated in the centre of town so it's really easy to travel.. you can walk to many places (Gaya street) , the bus stop going to places like kundasang and keningau.

Good location, there are convenience stores nearby, clean room, good spread of breakfast (except for the bread and buns they are quite dry). The staffs are helpful and friendly. The hotel is also walking distant to Philipino market and Welcome seafood restaurant.

Staff were friendly. Receptionist was helpful. Overall all staff were good . Food needs improvement. Car parking was ample. It's situated centre of town so computing was easy. Taxi was easy to get. Overall good.

For first time I was staying in this hotel from 24th - 27th April 2017. I was impressed with the courteous and helpful staff and the cleanliness of the hotel. Knowing I am a vegetarian the Chef specially prepared for me vegetarian dishes and it was very nice. Isaac from front office was so helpful and goes extra mile to meet my needs. The GM Mr. Krishnan greet me the my participants and constantly asking about my stay. my guest room was clean and comfortable. The staff had their smile all the time . I am pleasantly surprised considering the size of the hotel.

This is a massive hotel with a convenient location. We stayed overnight on our way to the airport coming from a trip round Borneo. I normally don't enjoy a buffet dinner, but this one was really great with a good choice for kids. We enjoyed a drink in the bar out on the far end by the sea watching the sunset, and our room was up to scratch. A big plus for the little water park, the kids had a lot of fun.

The staff are friendly, the environment are clean, the food was great and delicious, it also convenience walking from hotel to the mall, the hotel service are brilliant and it is easy to grab taxi nearby the hotel. It was a great experience.

my boyfriend was satisfied with the cleanliness and the comfort of the bed. but they only prepare toothbrush for deluxe room.. quite sad as the superior double room is not that cheap too. overall it's a good hotel. the breakfast was good too.

Good location, alot of restaurants near by. If your driving the malls ( IMAGOO) was 10 minutes away. Room was clean , bathroom was clean . I did wish their toiletries was a bit more then jus shampoo and body wash as i forgot my toothpaste. Buffet needs improvement. As vegetarian wish i had more than just bread toast or cereal. Do refill if the food in the tray finishes like wedges or the potato roast . Or keep options for vegetarian we appreciate good breakfast. Staff are very friendly and good. I do however feel it was pricey for the room (rm 180) as windows were high up, small room, TV has local channel + fox movie, 2news channel.

75, Bandaran Berjaya Kota Kinabalu Sabah

Located in Downtown Kota Kinabalu, Hotel Shangri-La Kota Kinabalu is a leisurely stroll from popular sights such as Centre Point and Kompleks Asia City. This 3-star hotel has 120 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. Near the airport, it's also near Gaya Street Sunday Market and Jesselton Point Ferry Terminal.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.

All 120 air-conditioned accommodations feature sitting areas. Guests can enjoy free WiFi and cable TV. Other standard amenities include minibars, coffee makers, and free bottled water.


Hotel Shangri-La Kota Kinabalu features free WiFi in public areas, a meeting room, and laundry facilities. There's free parking and an airport shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage.

Property features

Room options

Shangri-La Suite

King 1 | Sleeps 2

Deluxe Double Room

Full 1 | Sleeps 3

2 Bedroom Suite

King 1 | Sleeps 4

Deluxe Twin Room

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 430 reviews