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Hotel Shangri-La Kota Kinabalu

3.0 out of 5.0

Recent guest reviews

Food was great and the staff absolutely friendly and helpful. Restaurant is very warm and cozy. Would definitely go back again soon. Location is excellent for those who wish to walk around the city. Must try the food here.

Every cozy and simple yet elegant is nice and very affordable , room view is awesome facing kk city .recommended for lunch and high tea. Ox tail asam pedas is a must try menu and the teh tarik.

Stayed here one night. Check in was easy and staff were helpful with our heavy bags. Room was ok but pretty dated - like stepping back into the early nineties! Noise was a bit of an issue from outside. We ate in the restaurant and the service was really poor despite the cheerful efforts of one girl who spoke good English. Hardly anyone in the place and took almost half an hour to get served the smallest measure of wine we've ever seen. We politely challenged this without success and finished the not so cheap wine in two sips before waiting even longer for our food. We'd only ordered a salad and a bowl of soup but took over an hour to arrive. The next morning at breakfast several members of staff found my height hilarious and made it very obvious too as many people as possible how funny they thought it was. Not appropriate at all. The food was average with little consideration of western tastes. Left feeling more than a little annoyed!!!!

Hotel is slighly old and worn-out, but ok. Breakfast is amazing. Staff super friendly. Good location. Laundry is too expensive. Control of air conditioning didn't work. Close to travel agency Amazing Borneo, the best in town.

Stayed three nights at Hotel Shangri-La and was pleasantly surprised by their great services. The staff are very friendly & helpful...they are always on the alert to assist guests !! I believe cleanliness is one of their mottos as they were swift to clean spilled food on the floor and fast in clearing our used crockery during breakfast & lunch. The room is very clean too! Some minor feedback on the bathroom. The glass panel on the bathtub for showering is able to rotate, hence not able to provide a firm support for getting in & out of the bathtub. Suggest to fix a handle bar on wall below the clothing rails for better support. Location of the Hotel is a few mins away from the Sunday Market, Waterfront & the many restaurants in town. Very convenient indeed except for the noise if you happen to have rooms facing the pub next door. Will definitely recommend to family & friends & thank you for the GREAT SERVICE !

My friends and myself spent 3 nights at Shangri-La. The customer service was great and the staff were really helpful and friendly. Our rooms were very neat and clean...thanks to housekeeping for the good job. The hotel also had a wide variety of spread for the buffet which we really enjoyed. We will definately stay in this hotel on our next visit.

stayed 3 nites at Hotel Shangri-La , awesome spread of food for breakfast and lunch, friendly staffs , very clean rooms and excellent location. highly recommend for tourists to stay. fillipino market just 10-15mins walk, lots of restaurants and café. worth the price you are paying , hallway clean and no musty smells . to all staffs of shangrila hotel, keep up your good work.

good and comfort! very nice service form all staffs in this hotel, I like Kota Kinabalu, definitely come back to Kota Kinabalu within short period, and definitely will stay in Hotel Shangri-La again. Thank you guys.

Stayed two nights at Hotel Shangri-La, and was pleased with the stay. As we needed to leave the hotel at 6am in the morning for water rafting, the hotel was able to pack sandwiches/fruit/etc for us to bring along. The room is clean. One minor feedback is the bathroom, which uses a bathtub for the showering area. As the glass panel to the bathtub was not fixed and was able to rotate, I unknowingly held on to the glass panel, only to be caught off caught that the glass was able to swivel, and fell hard on to the floor... Got myself bruised from the fall... so be careful when showering...

Thanks for the great customer service by the front desk during my stay ! I never expect the room was so clean which I never see it in any hotel I stayed before even though a 5 star hotel. Great job for the person who handle the job in the hotel.

75, Bandaran Berjaya Kota Kinabalu Sabah

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Laundry facilities

Located in Downtown Kota Kinabalu, Hotel Shangri-La Kota Kinabalu is a leisurely stroll from popular sights such as Centre Point and Kompleks Asia City. This 3-star hotel has 120 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. Near the airport, it's also near Gaya Street Sunday Market and Jesselton Point Ferry Terminal.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


All 120 air-conditioned accommodations feature sitting areas. Guests can enjoy free WiFi and cable TV. Other standard amenities include minibars, coffee makers, and free bottled water.

Property features

Hotel Shangri-La Kota Kinabalu features free WiFi in public areas, a meeting room, and laundry facilities. There's free parking and an airport shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage.

Room options

Shangri-La Suite

King 1 | Sleeps 2

Deluxe Double Room

Full 1 | Sleeps 3

2 Bedroom Suite

King 1 | Sleeps 4

Deluxe Twin Room

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 456 reviews