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Blue Lagoon Resort - All Inclusive

5.0 out of 5.0

Recent guest reviews

This is a huge resort. Lots of walking to get around but that means a great choice of place to sit and relax, a wonderful main swimming pool, in fact I think it's the best I've ever seen. Other smaller quieter pools too. Plenty of places to choose to go for something to eat. The beach is on the other side of the main road. We did go to have a look but it was very windy in September and the beach was like a small strip with sharp stones when you try to get into the sea. You can cycle from this resort into Kos but as it was so hot we took the bus. Kos itself is a pretty place with several interesting ruins etc to visit. Our only criticism would be that we paid a lot for a week all inclusive but for any named drinks you had to pay extra so all the drinks are local spirits. I would definitely go back to this hotel for a relaxing week in the sun.

We arrived at 8:30pm. On arrival we had to wait for ages until check in, not enough staff and no welcome drinks. After all that they gave us the wrong room 4 beds in a row with hardly any gaps between even though our confirmation said a 2 bedroom family room, the reception staff were very unhelpful, It was resolved the next afternoon thanks to Tui, but still annoying! You have to pay €25 for a safe, this is not refundable!! Breakfast was awful!!! every morning and lunch the buffet food was just about warm and sometimes cold. Not enough different food for children to choose from. Restaurants were ok, but we ended up eating at the town quite a few nights. Cleaning wasn’t to great either, tables around pool were always sticky and dirty, room wasn't cleaned only made beds and changed towels. Complained to manager of hotel regarding the food and cleanliness and he was very argumentative. The animation team were fantastic, lots of entertainment throughout the day and evening, the kids loved them!! The bell boys were also very helpful, hardworking and provided a very good service. This hotel was just very disappointing should be advertised as 3*. I would not recommend this to anyone.

Decided to spend one day at this beautiful all inclusive resort. Big shout out to Luke Buckingham for his great organisational skills. He organised our beach volleyball, water volleyball and water polo really professionally. The entertainment team were awesome, Brogan, Jasmine, Luke, Josh etc, etc. they really do make this place very special.

Booked this holiday through Tui as it appeared within our search results for a minimum 4-star rating. Also found a Facebook page for the resort which we thought would be handy for hints and tips as well as feedback from other guests. More about this later... One post seemed to suggest ignoring any negative reviews left on here as the resort was amazing. Curiosity got the better of us and we soon found ourselves trying to find an alternative holiday to swap into. The reviews were very unnerving, but, we eventually decided to stick with our choice, thinking that people only tend to leave a review only if they have something negative to say... how wrong we were. Anyway, onto the holiday itself... we arrived at the resort after a journey on a hot coach (very poor aircon). No welcome drink or anything, which is what we would expect from a 4/5 star resort. Check-in was relatively painless, probably because it was during the day so staff levels were better, unlike some of the other reviews I've read. Room key collected and a short buggy ride to block 5000, we arrived at our room, a 1 bedroom with pool view (paid extra for this over the sea view because the road was also on that side. View was lovely, quieter end of main pool from our balcony, small water park pool from our front door. That's the only positive I'm afraid. The room itself was very dated. Furniture was old and worn out. There was a distinct lack of storage (1 drawer between 4 people) 1 wardrobe with about 10 hangers. Not enough for a 2 week stay. Bathroom was tired and the drain in the floor kicked up a sewage smell every now and then. We had an aircon issue where it squealed pretty much constantly. Many engineer visits were made but they never fixed the issue properly. We're pretty laid back and will accept these things can't be helped but by day 11, we snapped. Our Tui rep was brought in to deal with the hotel as we clearly couldn't. On a day that we spent away from resort, we were promised a room change was being arranged so at least we could have a couple of decent sleeps. We returned from our excursion to be told they knew nothing about it. Luckily our rep was there and sorted it but the room was right on the edge of the resort, behind the entertainment tent and I'll be honest, it felt like a room they'd move rowdy guests that had been complained about. It would have been nicer and surely more appropriate to offer us a room upgrade instead. We were just made to feel punished for complaining and causing an inconvenience. Again, not what we expect from a 4/5 star hotel. Food was disappointing in all restaurants really. This is another thing that was raved about on the Facebook page and got me quite excited, being a big food fan! The Chinese was mentioned as the best ever - couldn't get further from the truth if you tried. Everything was beige, boring, bland and badly battered. So badly, the batter was raw and inedible. Our waiter was keen to push the chargeable drinks but when we declined, we were ignored and made to feel unwelcome. The pool restaurant and Nisos offered nightly themes such as Mexican, Indian, International etc. Apart from an occasional OKish dish, the rest was your usual hard potatoes, hard veg, stuffed tomatoes blah blah blah... the Italian restaurant was poor. A good selection of buffet starters and desserts, but the main needed to be ordered from a menu. Not only did my rack of lamb take forever to arrive, but it was overcooked and mostly bone and gristle. Such a shame. Mithos was by far my favourite restaurant, mainly for the less chaotic atmosphere and lovely views across the sea. The food made it to slightly above average here. This was also the restaurant that appeared to feed wedding parties. Now, I'm not sure of the exact setup for weddings here but guests were taking food from the buffet along with us mere mortals. If this was my wedding, I wouldn't be happy with sharing with other guests. I'd want waiter service and a specific menu. It seemed a bit of a funny setup, in my opinion. Now, back to this Facebook page... We posted a number of times during our visit. The first couple were positive. Then when we started to see cracks, we thought we'd share our experience and then noticed that our less positive posts were not being accepted. Shortly after, the admin for this page defended her decision and promptly turned comments off for that so nobody could respond! Very blinkered and biased if you ask me. Not to mention a bit pointless. I guess I'm just miffed as I was sucked into the hype this page seems all too keen to promote. Don't be fooled, people! This place isn't the amazing, faultless place you are led to believe it is! I certainly will not be recommending it to anyone anytime soon.

There are many good things about this resort but we had a bumpy start when we arrived and there is a lot you need to know before to make this stay great. When we arrived we arrived late at night and check in took quite a while. When shown to our room we were underwhelmed, it really wasn't that nice, pictures made it look much nicer. We also awoke to find the 'sea view' we had booked was merely the corner of the sea from one side of the balcony. That morning we went to the TUI welcome talk and spoke to one of the reps about our concerns. She explained to us that any room that you can see the sea from is classed as sea view. So be aware of this when booking. We were not happy and she agreed to try and move us to a front facing sea view. The next day we were then shown the new room and moved and the room was nicer. But we then had two twin beds and as a couple this wasn't ideal as they moved apart from each other. The rooms all need updating and some only have half bath tubs in which are useless. The resort its self is huge. We took some time our first morning to have a walk around using the map they give you. There are golf cart things to take you around but they are really unreliable. But this allowed us to work out where everything was. We found the adults only pool and this is where we spent all of our time. The main pool is super noisy and they others have kids running around everywhere. The adults pool is super and the guy working at the bar was outstanding. His service was impeccable. Bringing drinks to your sun loungers and remembering what you like to order. Having this pool was amazing as we went away to relax and this pool allowed us to do so. The food is one of the main things to get your head around. There three a la carte restaurants all require bookings. if you aren't aware of this by the morning of your first trip and the app doesn't work you have to eat at the pool restaurant. The quality of food here is poor. Chewey meat and not many options. This is also where all the families ate so it was really really loud and busy. I would stay clear of here. We ate lunch at the satellite pool which was quiet and the service was amazing. For dinner we ate at the Italian twice and the Chinese twice. Both times the food was really good. For a five star hotel the food should be better. The alcoholic drinks were average. If you like cocktails with 50% cheap alcohol in then this place is for you. We tries all of the 8/9 cocktails and found a good three or four. The bar by the reception is lovely in the evening and the girl that worked there was also amazing. She remembered out drinks and was super polite, she always gave us a warm welcome. I would only come back here if I was to stay in the adults only section as walking from each end to the other everyday became tedious. But the location is great. We didn't use the beach as the sea was so rough when we went. But you can get into Kos town in 5 minutes by bus (only 2 euros). Defiantly recommend Kos town, theres so much going on there! We used the spa and had a couples massage which was really good but expensive. Overall my bad points were the outdated room, quality of some of the food, a really rude young male waiter in the Chinese who I was really unimpressed with, the choice of drinks and that it had been marketed as a couples holiday when the resort is more for families. Good points are the amazing staff, pools are crystal clean, a la carte food and how clean the hotel is.

My friends and I have recently visited The Blue Lagoon in Kos as part of my 50th birthday celebrations. We had an all inclusive day pass on Monday 17th June which included breakfast, lunch, evening meal, drinks and entertainment all day for 60 euros. We were able to find enough sun beds so we could all be together in one spot. We joined in with the many activities that are run by the animation team during the day. The evening entertainment theme on the day was Abba. It was a very professional production, especially the choreography, costumes & make up. Not forgetting the lead singers, they really made the show. Wonderfull hotel for families of all ages.

The facilities at the Blue lagoon resort were fantastic! The entertainment is a fabulous addition and all the staff were amazing, so friendly and had time to speak to you. Really enjoyed the daytime activities, Luke who took the beach volley was so friendly and made you feel very welcome. The dancers and singers were brilliant in the evening, what a fab end to the day......Would highly recommend!

Just returned from a weeks holiday in this amazing hotel. There is absolutely nothing i can complain about this hotel. The staff are amazing and work very hard to make your holiday enjoyable. Our room was in the satalight area which is a little out the way from the main area it wasn't a problem though as you can call a buggy from your room and they'll pick you up. The piano bar in this area is worth a visit the pianist and singer are very talented a nice place to chill at the end of the day. The resort shop is fully stocked with anything you might need and is reasonably priced just outside of shop is an air pump which our some used daily to pump up the lilo. Top tip! Don't put your towels or leave bags on sunbeds around the main pool before 9.30 we put ours out just to nip for breakfast and the life guards removed it, there were plenty of beds anyway so it's not a scramble even after 9.30 Big shout out to the fabulous animation team who kept our 8 year old entertained and the evening shows they put on are very professional we especially enjoyed the Disney show. Food is fab something for everyone i recommend a visit to the onsite chinese the Mongolian beef is especially good. If you like venturing out a trip to Zia to watch the sunset is well worth a visit we wasn't able to book via the tui app so we got a taxi which took about 20min and cost 27€ each way we ate at the first taverna as you go up the hill on the left (forgot name) which has amazing views of the sunset great food and reasonably priced. One of the animation staff 'Jasmin' recommended another restaurant in kos town called 'broadway' its a little set back from the main eating areas at the marina its only a short walk we were unable to get a table as fully booked i would recommend booking to avoid disappointment. We ate at the taverna on the blue and white steps which had lovely surroundings/views friendly staff and amazing tradition Greek food. To sum this holiday up it was up there in our top 3 you wont be dissapointed.

Had 2 weeks here. the place itself is very clean the gardens are looked after.If your looking for all lively then no it is ideal for people with children who love swimming all day and sun bathing some water games. A quiet drink was possible in reception area at some parts of the day. The food was different in the evening going with the theme but hard if you dont eat vegtables or seasoned food or you have a child with allergies but we managed The chinese restaraunt was really good the food was lovely and hot the place was spotless and staff couldnt do enough for you The staff throughout the complex were all very friendly and helpful and some were funny made breakfast worth going down for.They made time out for the kids as well very child friendly They could do with more things to do in the daytime for adults and a wider range of entertainment for the evening for adults I will revisit and i would say to people dont believe all you read on trip advisor go see for yourself make your own mind up

We checked in late at night no issues at all but a couple with 2 young kids they didn't have a room for them. So we got to our room myself my partner and my 5month old baby the room was the size of a match box with 2 single beds pushed together with a cot shoved down the side. Our room wasn't cleaned properly and was quite grubby dirty towels. Being 5 star resort this shouldn't happen. The food was nice but mostly same thing most nights. The piano bar was lovely but unless you wanted to sit in the kids tent for such a big resort wasn't much places where you could have a chill and a beer The variety off pools was great as you could break the weeks up by visiting different pools and the waterpark. They wouldn't allow us to have late check out which was was 12pm Saturday and we wasn't getting picked up till 12.45am Sunday which with a 5month old (sterising bottles) was a going to be a ball ache we asked a week in advance and they said to come back day before check out. They kept denying us but we kept asking in the end we got it. I'd understand is they had to fill the room but the room was still empty at 12am.

Nea Alikarnassos Kos Kos Island

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Indoor pool and 6 outdoor pools

Port of Kos is within 2 miles (3 km) of Blue Lagoon Resort - All Inclusive while other popular attractions such as Psalidi Beach are within 3 miles (5 km). This 662-room, 5-star property has 6 outdoor pools along with a full-service spa and a free water park.


Dining

There are ample dining options with 5 onsite restaurants, including Nissos, which specializes in international cuisine. You can get a quick energy boost at the coffee shop/café.


Rooms

A TV comes with satellite channels, and guests can stay connected with WiFi and wired Internet. The bathroom offers hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include a furnished balcony or patio, a refrigerator, and a coffee maker.


Property features

Blue Lagoon Resort - All Inclusive features a full-service spa, 6 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for EUR 50 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include an indoor pool, a lazy river, and a children's pool.

Room options

Junior Suite

King 1 | Twin 2 | Sleeps 3

Standard, Sea View

Twin 1 | Twin 2 | Sleeps 3

Family Room

Twin 1 | Twin 4 | Sleeps 4

Standard, Pool View

Twin 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 3346 reviews

Blue Lagoon Resort - All Inclusive

Nea Alikarnassos, Kos, Kos Island 85300