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Swissotel Kolkata

5.0 out of 5.0

Recent guest reviews

A very peaceful gateway in a crowded city. I loved how friendly and helpful all the staff was! They all showed great hospitality and personal care. I am especially thankful to the personal trainer who volunteered to help me and make my gym session much more enjoyable and efficient. Thank you very much!

I recently stayed at the Swissotel for two weeks. I found it to be very comfortable and welcoming. If you are looking to stay close to the Airport there is no better choice. With a Mall right next to the Hotel, it is conveniently located. The staff was exceptionally welcoming and friendly. Would specially like to thank Arna who went out her way to make my stay comfortable. highly recommend it to anyone visiting Kolkata.

For a short visit, Swissotel is one of the best hotels in Kolkata. Although the room was booked for two people, they had provided toiletries for just one person which was catered to immediately. The rooms are small and just enough for two people. The breakfast spread was quite good.

★★★★★ front desk ► service — very polished & refined while at the same time very warm & amiable. Upon request, management sent a very cute front desk associate to help my friend wear her saree. My positive impression of the hotel's service is largely based on the attention to detail that Sohini poured into a task that falls outside of her normal duties at the hotel. The additional work required by this task was handled with the same polished standard of service as the hotel's typical services. And from that, I glean that the hotel cares about maintaining that caliber in every opportunity. ★★★★½ restaurant ► property — spacious; terrace overlooks an attractive canopy suitable for informal meetings, but the hotel lounge is likely better for business meetings when events at the mall below could possibly make business meetings on the terrace untenable ★★★★½ restaurant ► food — Both the breakfast and dinner buffets had better taste and more variety than the 4 other hotels I stayed at this trip. The food was prepared with skill and tasted very good. Presentation of the food at the buffet was photo-worthy. I recommend adding the breakfast buffet when making reservations or at the front desk when you first check in. It's definitely worth it (taste, selection & cost). Although the dinner buffet is likewise excellent (taste & selection), the cost of the dinner buffet (US market rate) seems higher than what the local market rate should be. ★★★★½ restaurant ► service ★★★½☆ gym/spa ► property — Not many people gym on vacation, so this gym's selection is typical (hence the typical rating that's no fault of the staff's). Complete dumbbell set, some curl bars and some leg machines, but not much else. Nice rooftop pool & spa-class locker room bump the rating for the gym property up ½ a notch. There's space to upgrade the gym, actually, if doing so would be profitable. The maintenance of the locker rooms and gym bumps it up another ½ a notch. ★★★★★ gym/spa ► service — staff loaned me sneakers since mine had been lost. I like that the entire hotel team is polished but not regal about it. ★★★½☆ location ► It's far from all sights in the city, so allot 45 minutes (with traffic) for commute and bring everything you'll need for the day, because coming back in between sights (e.g., to change) is not feasible. That said, the standard of hospitality is high enough that it's probably worth the schlep everyday. There is a small shopping mall next door that conveniently offers many things a traveler might need (except a pharmacy). ★★★★★ A+ ★★★★½ A- ★★★★☆ B+ ★★★½☆ B- ★★★☆☆ slightly above average ★★½☆☆ slightly below average ★★☆☆☆ D+ ★½☆☆☆ D- ★☆☆☆☆ F+ ½☆☆☆☆ F-

I would like to express my gratitude towards the hospitality from Swissotel Kolkata.. the customer focus was amazing and special thanks to Sohini for helping me out throughout my stay! Kudos to the entire team. Only suggestion: pls see if you can enrich Masala of Dosa😋. I found it v blatant :) Cheers Pawan Chaudhary

We stayed here while attending the festivities of our friends' West Bengali wedding. Near to the airport but further away from destinations throughout stay. The attention to detail and friendliness of staff is excellent. The room was very clean and comfortable. The dining options were varied and delicious. Staff members Remiel, Laltu, and Dhritiman were particularly wonderful throughout our stay. Many thanks to them! A very nice mall adjoins the hotel and is full of variety. Overall a delightful stay.

I had tried foods and drinks in Durbari, Cafa Swiss and Maaya restaurants within Swissotel. The last time I visited with my family on 25th Jan 2018 to Durbari, which is an Indian restaurant. The food was really authentic and yummy in taste. The overall presentations was worth the price. I have tried a cocktail called (Indian Iced Tea; if I correctly remembered) which is an Indianized version of Long Island Ice Tea. But I must say this is much better than any LIIT I have tried across the globe. This is an unique blend of liquors and Darjeeling tea and it was such a great mix that it not only gives you the feeling of strong cocktail but at the same time the flavor of Darjeeling tea. Last but not the least the professionalism of the employees with personal touch made us feel at home and it was really spellbinding. I’ll highly recommend this to all who can afford the price (which is as good as any famous restaurant in the city).

Perfect reception. The staff worked hard to let me feel comfortable. The room was great, clean and large. Breakfast was international standard. Area of improvement: As often there is a big difference between the staff in the reception area and the rest. The waiters were friendly and OK. But they did not offer anything and did also not react when I was looking helpless. I will come again. good value for a fair price.

Off the main city, close to airport, adjacent to a mall, it is good for business purposes. Tell the cab to go to City Center II in Rajarhat - an upcoming satellite township beyond Salt Lake area. Visiting Sector V from this place is smooth. Regarding amenities, no complaint. Food is good. The nearby shopping mall offers more options. The room is spaceous, toilet is clean, standard accessories are available. I have not used the wifi, so no idea about it. The staff is very courteous, helpful, well trained. Stayed for two nights in a business trip. Overall experience is satisfactory. Will recommend. One minus point. The downtown is very far. Don't get confused by the name of the attached mall. Though it is called City Center, the location is way way distant from the heart of the city. If you want to experience the city Kolkata, then this is not the place to put up.

We stayed here for our Wedding Anniversary and it was a great place to celebrate our special day. The staff and facilities were outstanding and the food was delicious. The pool area is a nice getaway from busy city life in Kolkata. We look forward to staying here again.

City Center New Town Kolkata West Bengal

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in New Town, Swissotel Kolkata is adjacent to City Centre 2 and within a few miles (5 km) of New Town Eco Park. This 147-room, 5-star hotel has 4 restaurants along with conveniences like a full-service spa and an outdoor pool. Near the airport, the hotel is also close to Motijheel Mosque and Cemetery and Eco Urban Village.


Enjoy dining at Cafe Swiss, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Swissotel Kolkata's 147 air-conditioned rooms provide minibars, free newspapers, and free bottled water. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Safes, phones, and ironing boards are also standard.

Property features

At Swissotel Kolkata, guests enjoy a full-service spa, a nightclub, and an outdoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for INR 1076 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a rooftop terrace, and free WiFi in public areas.

Room options

Classic Room, 1 King Bed, City View

King 1 | Sleeps 3

Executive Room, 1 King Bed, City View

King 1 | Sleeps 3

Executive Room, 1 King Bed, Jetted Tub

King 1 | Sleeps 3

Junior Suite, 1 King Bed, City View

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 1759 reviews