The corridor was smelly and the room was dripping water. I would not recommend this hotel at all.
The dirtiest Holiday Inn I have stayed in my life. Only one towel? Hair? Are you kidding?
Feather pillows
There was no hot, water and the chef did not wear a mask, even though there was a sign saying”No mask No entry”.Not very good.But the staff were nice.
I was very disappointed that breakfast was not included in my booking despite my paying $100 plus for each of the two rooms i booked, and the website saying so. I ended up buying breakfast outside. Disappointed:(
Located in New Town within a short walk of City Centre 2, Holiday Inn Kolkata Airport, an IHG Hotel is within a few miles (5 km) of other popular sights such as New Town Eco Park. This 137-room, 4-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.
In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a gastropub. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Minibars, coffee makers, and safes are also standard.
Built in 2017, the brand new Holiday Inn Kolkata Airport, an IHG Hotel offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for INR 700 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include meeting rooms, a conference center, and a business center.
The corridor was smelly and the room was dripping water. I would not recommend this hotel at all.
The dirtiest Holiday Inn I have stayed in my life. Only one towel? Hair? Are you kidding?
Dear Guest,Thank you for doing business with our Holiday Inn Kolkata Airport. At Holiday Inn, we want to provide the best service and amenities for our guests. I'm sorry for the issues you encountered. I have sent your feedback to our hotel management as a tool for service enhancement. I also sent you a private message to extend our apology.We thank you again for doing business with us. I hope you can give us a chance to host your next stay.Best regards,Prateek MohanOperation manager
Feather pillows
Dear Guest,Greetings of the day!Thank you for choosing us for your recent visit,We are delighted to know about your stay experience. It is our soul desire to deliver the guest centric services to all our valued guests.We look forward to welcome you back here at Holiday Inn Kolkata Airport in near future.Warm Regards,Souvik RakshitL&Q Manager
There was no hot, water and the chef did not wear a mask, even though there was a sign saying”No mask No entry”.Not very good.But the staff were nice.
Thank you for taking the time to provide feedback about your experience at our hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments,
I was very disappointed that breakfast was not included in my booking despite my paying $100 plus for each of the two rooms i booked, and the website saying so. I ended up buying breakfast outside. Disappointed:(
Thanks for your feedback. Request you to please provide us more information to get the more details about your booking. Once again thanks for your feedback.
Thanks for your valuable feedback,
Dear Guest,Greetings from Holiday Inn Kolkata,Thank you for your summary and insights about your experience at our hotel. We are very regretful for the inconvenience you faced regarding the shortcomings that you encountered. Please accept our sincerest apologies in this regard.In light of your comments, we are thoroughly reviewing these service areas and looking at how we can improve. We have also shared your comments with relevant departments to be more vigilant during these events.We are dedicated to making improvements on your experience.Best RegardsPrateek Mohan