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Neptune Pwani Beach Resort & Spa Zanzibar

4.0 star property
Beachfront, with full-service spa

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Photo gallery for Neptune Pwani Beach Resort & Spa Zanzibar

2 outdoor pools
Building design
2 outdoor pools
Sundeck
Beach Front Suite | Minibar, in-room safe, blackout drapes, free cribs/infant beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All inclusive
  • Bar
  • Gym
  • Pool
  • 24/7 front desk
  • Spa

Explore the area

Map
Pawni Mchangani, Kiwengwa
  • Mapenzi Beach
    ‪8 min walk‬
  • Kiwengwa Beach
    ‪5 min drive‬
  • Muyuni Beach
    ‪9 min drive‬
  • Zanzibar (ZNZ-Zanzibar Intl.)
    ‪63 min drive‬

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Room options

View all photos for Deluxe Beachfront Room

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Deluxe Beachfront Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Beach Front Suite

Beach Front Suite | Minibar, in-room safe, blackout drapes, free cribs/infant beds

Beach Front Suite

  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Beach Side Room

Deluxe Beach Side Room | Beach/ocean view

Deluxe Beach Side Room

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Garden View Room

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Deluxe Garden View Room

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Garden Room Partial Ocean View

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Deluxe Garden Room Partial Ocean View

  • 592 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Kiwengwa

Located within a mile (2 km) of Mapenzi Beach, Neptune Pwani Beach Resort & Spa Zanzibar is within 2 miles (3 km) of Pwani Mchangani Beach. This 150-room, 4-star hotel has 2 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Mapenzi Beach - 8 min walk - 0.5 miles
  • Pwani Mchangani Beach - 4 min drive - 1.0 mile
  • Kiwengwa Beach - 5 min drive - 1.7 miles
  • Muyuni Beach - 9 min drive - 3.3 miles
  • Kigomani Beach - 17 min drive - 7.0 miles

Getting around

  • Zanzibar Intl. Airport (ZNZ) - 74 min drive

Restaurants

  • ‪Spice Restaurant - ‬5 min drive
  • ‪Restaurant - ‬14 min walk
  • ‪Andiamo - ‬10 min walk
  • ‪Snack Restaurant Ngalawa - ‬18 min walk
  • ‪The Green & Grill - ‬11 min walk

About this property

Neptune Pwani Beach Resort & Spa Zanzibar

Beachfront, with full-service spa
Guests of Neptune Pwani Beach Resort & Spa Zanzibar have access to a full-service spa, 2 outdoor pools, and a gym. There's free parking, and an airport shuttle (available 24 hours) for USD 235. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include a sauna, free WiFi in public areas, and a business center.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Minibars, coffee makers, and safes are also standard.
2 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with Turkish bath/hammam.

Languages

English, Swahili

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  • Breakfast included
  • All inclusive
  • Spa
9.4 out of 10, Exceptional, 139 reviews
$504 nightly
The price is $590
Jun 19 - Jun 20
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Gusti
  • Namaste
  • Narai Thai
  • Pwani
  • Samaki

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Sauna

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • No elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 5.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 235

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Neptune Pwani
Neptune Pwani Beach
Neptune Pwani Beach All Inclusive
Neptune Pwani Beach All Inclusive Kiwengwa
Neptune Pwani Beach Resort All Inclusive
Neptune Pwani Beach Resort All Inclusive Kiwengwa
Pwani Neptune
Neptune Pwani Beach Resort Spa All Inclusive
Neptune Pwani & Spa Zanzibar
Neptune Pwani Beach Resort Spa
Neptune Pwani Beach Resort Spa All Inclusive
Neptune Pwani Beach Resort & Spa Zanzibar Hotel
Neptune Pwani Beach Resort & Spa Zanzibar Kiwengwa
Neptune Pwani Beach Resort Spa Zanzibar All Inclusive
Neptune Pwani Beach Resort & Spa Zanzibar Hotel Kiwengwa

Frequently asked questions

Will I find all-inclusive rates at Neptune Pwani Beach Resort & Spa Zanzibar?

Neptune Pwani Beach Resort & Spa Zanzibar is an all-inclusive resort and rates come with meals and many of the onsite activities.

Is free cancellation available at Neptune Pwani Beach Resort & Spa Zanzibar?

Neptune Pwani Beach Resort & Spa Zanzibar provides free cancellation on some room rates. For more details, look at the cancellation policy on our site.

What's there to see within easy reach of Neptune Pwani Beach Resort & Spa Zanzibar?

This hotel is located in Kiwengwa within a short 15-minute walk of Mapenzi Beach. You'll also find Kiwengwa Beach and Muyuni Beach within a short drive.

Is parking available on site at Neptune Pwani Beach Resort & Spa Zanzibar?

Yes, self parking is offered for free at the hotel.

Is a spa located at Neptune Pwani Beach Resort & Spa Zanzibar?

There is a full-service spa available for guests to enjoy and services include body wraps, facials, massages, and mani/pedis.

Does Neptune Pwani Beach Resort & Spa Zanzibar have a casino on the premises?

No, Neptune Pwani Beach Resort & Spa Zanzibar doesn't have a casino.

Is there an indoor pool at Neptune Pwani Beach Resort & Spa Zanzibar?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What amenities will couples enjoy at Neptune Pwani Beach Resort & Spa Zanzibar?

This beachfront hotel offers plenty of amenities for couples including 2 beach bars, 2 outdoor pools, and a beachfront restaurant.

Does Neptune Pwani Beach Resort & Spa Zanzibar have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Neptune Pwani Beach Resort & Spa Zanzibar feature a restaurant that includes a breakfast menu?

Yes, Neptune Pwani Beach Resort & Spa Zanzibar has 6 restaurants, and serves breakfast for a surcharge.

Does Neptune Pwani Beach Resort & Spa Zanzibar allow pets to stay for free?

No, pets aren't allowed at Neptune Pwani Beach Resort & Spa Zanzibar.

Are there connecting rooms at Neptune Pwani Beach Resort & Spa Zanzibar?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Neptune Pwani Beach Resort & Spa Zanzibar?

The closest major airport to Neptune Pwani Beach Resort & Spa Zanzibar is Zanzibar Intl. Airport (ZNZ), which is 27.9 mi away (74 minutes by car).

Can I book a room with a balcony at Neptune Pwani Beach Resort & Spa Zanzibar?

No, you won't find guestrooms with balconies at Neptune Pwani Beach Resort & Spa Zanzibar.

Neptune Pwani Beach Resort & Spa Zanzibar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 52 reviews
Rating 8 - Good. 15 out of 52 reviews
Rating 6 - Okay. 4 out of 52 reviews
Rating 4 - Poor. 2 out of 52 reviews
Rating 2 - Terrible. 1 out of 52 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Alice

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good birthday party there the only thing I didn’t like is people smoking in common areas some guests are not smokers the resort needs to find a designated area for smoking
Stayed 4 nights in Oct 2024

6/10 Okay

Maira

Traveled with group
The property was great , the staff was great however my stay was not pleasant due to beach vendors harassing tourist at all times I couldn’t go swim in ocean because they wouldn’t leave me alone, and even after I told them I was not interested in anything from them they proceeded to disrespect me and say rude things. Because of this I will only return to Zanzibar if the hotel has a private beach because the harassment from the local vendors and the so called “ Masai” people is wayyyyy too much, I couldn’t even enjoy laying on the beach , they would constantly try to talk to me , it was very uncomfortable to even be near the water.
Stayed 4 nights in Jul 2023

10/10 Excellent

suhad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great place, very kind service
Stayed 4 nights in Oct 2022

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Apr 2022

4/10 Poor

Steve

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2021

10/10 Excellent

Romal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The beach was gorgeous. I know a lot of people said you couldn’t swim for some reason but I had no problem at all. There were some seaweed/grassy patches but you could easily avoid them and just be in the white powdered sand. The facilities were clean and unique. I loved all the wood. The cleaning ladies were very friendly and cleaned the room daily and also did a turn down service in the evening where they sprayed for mosquitos. I don’t think I saw one mosquito the whole time I was there! The pool was beautiful! Service is a tad slow but it’s vacation so we were not in a rush for anything. You could always go to the bar or swim up to the bar to get a drink if you couldn’t wait for a server to come around. The property was well maintained with beautiful flowers and landscaping. The food was good. I wasn’t blown away by any of it but I also didn’t have a bad experience at all. Just overall good food. We tried the Italian and the Indian specialty restaurants which were all inclusive and they were good. The Indian was the best. The main restaurant buffet was decent. We did not try the Thai restaurant (which was also in the all-inclusive package) and we did not try the seafood restaurant which was NOT in the all-inclusive. Overall it was a very pleasant experience and I would go back if the opportunity arises.
Stayed 3 nights in Dec 2019

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Helen, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful experience staying at the Neptune Pwani Resort & Spa. The food was excellent, especially on African Night. The staff are professional yet very friendly making every effort to help make my stay as comfortable as possible. That was important to me since I was traveling as a single woman. The purpose of this trip was to celebrate my 70th birthday. The restaurant staff surprised me with a Birthday Cake, Swahili style birthday song and dancing. It was fantastic!! The spa was relaxing yet energizing and nightly entertainment was enjoyable also.
Stayed 5 nights in Jun 2018

10/10 Excellent

chacea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent vacation!

Service and food were excellent. The pools amazingly clean and beautifully designed. Our rooms were beautiful.
Stayed 4 nights in Dec 2017

8/10 Good

MJP, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel n a good location with excellent beach

Thoroughly enjoyed our stay. It is one of the best all inclusive hotels we have stayed in.
Stayed 5 nights in Aug 2017

10/10 Excellent

Raed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel doesn't let u spend lot of money

The hotel has a great security which makes u feel safe , the workers were very nice and the best thing that's everything was freee , the snack bar, lunch, dinner , Thai restroom etc. at dinner time it had great shows
Stayed 8 nights in Jun 2017

10/10 Excellent

Shari, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Experience

6 nights 7 days, very relaxing birthday vacation. Great food variety on site (Thai, Italian, Indian, Seafood & main restaurant). Food was superb especially the Indian. Staff was polite & attentive, two thumbs up
Stayed 6 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

32 Birthday Vacation

I am so happy and satisfied with my recent stay at Neptune Pwani. I celebrated my 32nd birthday there in hopes of having a relaxing, quiet, and culturally filled birthday. The staff not only went above and beyond by singing and dancing with me and to me for my birthday but the entire staff on the resort were very accommodating, polite and present to my needs. The front desk hostess assisted with excursion recommendations so that I could get a full feel of the culture in Zanzibar and that is exactly what I got! I plan on 100% coming back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On the beach

Great place, very friendly. Food usually excellent, occasionally only good.

8/10 Good

Claire , UK

Liked: Cleanliness, property conditions & facilities, room comfort

We enjoyed our stay, more like a 4 star

Our room was nice and spacious. It smelt a little musty and the bedding was bobbly which was a little uncomfortable. Lovely pool and beach area. Good drinks service throughout the day. The only staff that let the hotel down were the reception staff. They weren't very friendly and didn't seem to want to help very much if you had a problem or a question. The complete opposite of all the other staff and cleaners etc. Italian restaurant was lovely. Overall, we had a nice trip. I would however say that this hotel is a good four staff rather than five.

6/10 Okay

Howe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Horrible service! Avoid at all cost

The property was great and we had a good time however when we were ready to check out they asked us to pay for the additional night we added despite paying it well in advance. They were disorganized, inefficient and lacked professionalism in dealing with the issue. They would not let us leave making us late for our flight and told our driver to not get in the car. It took them 30min to go through their banking records to realize we did actually pay them. They did not apologize for their error and was very rude to our family.

8/10 Good

kasam, kalamazoo, Mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Nice and clean. I enjoyed my stay. very beautiful place

10/10 Excellent

KB, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

I am not in the habit of writing personal messages for travel (business or pleasure) that I undertake but in this case I am willing to make an exception. I travelled with my family of 4 to Zanzibar staying at the Neptune resort from July 10 – 23 this year. We encountered some problems in the first few days, specifically, with the hot water provision and so I raised my concerns. We spoke to the General Manager about our concerns. His sense of duty and care towards guests was immediately apparent and he proceeded to resolve matters resulting not only in our complete satisfaction but, in fact, exceeding our expectations of customer service for any top hotel internationally. I am sure his example is one of the primary reasons why the service and pleasantness of the staff generally at the resort is so fantastic.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, grounds and beach!

I went to this hotel mainly for the beautiful beaches but was also so impressed with the super well maintained resort grounds and spectacular rooms. The flowers and vegetation were so well looked after and the rooms were very clean and very nicely decorated. The balcony I had was huge with great views. My one complaint would be that the music played at the beach bar was terrible and played the same songs over and over again. It reminded me of bad elevator music. Otherwise I loved the resort and the beach was amazing! Security was nice to have on the beach too. I was less hounded on this beach compared to other beaches on the island. I will try to return later this year!

10/10 Excellent

Blanche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lizl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Time at Neptune

The hotel staff are incredibly friendly - nothing is too much effort for them. I think the cocktails on all-inclusive need a bit of work - don't know if they water it down a bit. Some of the evening entertainment wasn't very lively - could create a better island holiday vibe with this and the acrobats they used for one night during our stay was amazing.

8/10 Good

John, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great food and service

Overall friendly and helpful staff, with a good variety of dining options and a good spa. There are a variety of restaurants you can dine at in addition to the main restaurant. The Thai restaurant offered a unique sticky rice pudding - without rice :) Organised activities such a snorkeling and diving from the hotel were very expensive, in the end we went elsewhere to do these things.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was beautiful. The staff was perfectly attentive and quick with a drink. The food was delicious. Wouldn't have changed a thing besides wanting to stay longer.

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