The hotel rooms are beautiful however I stayed at the Pearl Street location and found it to be extremely loud. The common room was next-door to my room so I could hear rowdiness, even a dog barking endlessly. Footsteps above me, TV next-door to me. Soundproofing is bad. I called to complain, and was offered a room on the third floor, which was difficult with a heavy suitcase and no help or elevator in the building. Also, I was surprised by how the bathrooms are outfitted. You go to the trouble of having Frette robes, but no hairdryer or things like cotton pads, earbuds, etc