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Comfort Inn & Suites

2.5 star property

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Photo gallery for Comfort Inn & Suites

Lobby
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk
Indoor pool, sun loungers
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
31 Community Road, Greater Napanee, ON, K7R 3L1
  • Place, Napanee Mall
    ‪14 min walk‬
  • Place, Strathcona Paper Centre
    ‪19 min walk‬
  • Place, Sandbanks Provincial Park
    ‪47 min drive‬
  • Airport, Kingston, ON (YGK-Norman Rogers)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down comforters, pillowtop beds, desk

Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(27 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(39 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Napanee

Strathcona Paper Centre is within a mile (2 km) of Comfort Inn & Suites, and other popular sites like Canadian Piano Museum are within a couple of miles (3 km). This 66-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Napanee Mall - 14 min walk - 0.8 miles
  • Strathcona Paper Centre - 19 min walk - 1.0 mile
  • Queen's University - 32 min drive - 30.5 miles
  • Kingston Waterfront - 33 min drive - 33.4 miles
  • Sandbanks Provincial Park - 47 min drive - 43.4 miles

Getting around

  • Napanee Station - 3 min drive
  • Kingston, ON (YGK-Norman Rogers) - 32 min drive

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Tim Hortons - ‬13 min walk
  • ‪Domino's Pizza - ‬2 min drive
  • ‪Tim Hortons - ‬3 min drive
  • ‪Wendy's - ‬2 min drive

About this property

Comfort Inn & Suites

At Comfort Inn & Suites, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, laundry facilities, and a picnic area.
Guests can expect free WiFi and flat-screen TVs. Bathrooms offer hair dryers, and pillowtop beds with premium bedding and down comforters ensure a restful night. Refrigerators, microwaves, and coffee makers are also standard.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Similar properties

Lobby
Hampton Inn By Hilton Napanee
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.8 out of 10, Excellent, 1,001 reviews
$89 nightly
The price is $101
Mar 15 - Mar 16
Total with taxes and fees
Hampton Inn By Hilton Napanee

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 20 per accommodation, per stay
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CAD 10 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: CAD 250 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 20 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3:00 PM—-6:00 AM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Property is also known as

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Frequently asked questions

Are free cancellation options available at Comfort Inn & Suites?

Comfort Inn & Suites provides free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

What can I see close to Comfort Inn & Suites?

This hotel is located in Greater Napanee within a short 15-minute walk of Napanee Mall. You'll also find Strathcona Paper Centre and Napanee Town Hall within a short drive.

Will I be able to park at Comfort Inn & Suites?

Yes, self parking is offered for free at the hotel. Accessible parking, free RV/bus/truck parking, and electric car charging are also available.

Does Comfort Inn & Suites include a casino?

No, Comfort Inn & Suites doesn't have a casino.

Will I find an indoor pool at Comfort Inn & Suites?

Yes, this hotel has an indoor pool.

What do couples enjoy most about Comfort Inn & Suites?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an indoor pool and free breakfast.

Are there hot tubs at Comfort Inn & Suites?

No, there isn't a spa tub at this hotel.

Does Comfort Inn & Suites have a restaurant with a breakfast menu?

Comfort Inn & Suites offers free continental breakfast each morning though there is no restaurant.

Will Comfort Inn & Suites allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Comfort Inn & Suites for a fee of CAD 20 per accommodation, per stay.

Does Comfort Inn & Suites have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Comfort Inn & Suites?

The closest major airport to Comfort Inn & Suites is Kingston, ON (YGK-Norman Rogers), which is 23.5 mi away (32 minutes by car).

Are there rooms with balconies that I can book at Comfort Inn & Suites?

No, there aren't any guestrooms with balconies at Comfort Inn & Suites.

Comfort Inn & Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 543 out of 999 reviews
Rating 8 - Good. 318 out of 999 reviews
Rating 6 - Okay. 79 out of 999 reviews
Rating 4 - Poor. 27 out of 999 reviews
Rating 2 - Terrible. 32 out of 999 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 1 night in Nov 2025

10/10 Excellent

Cierra

Stayed 1 night in Nov 2025

10/10 Excellent

Tara

Stayed 1 night in Nov 2025

8/10 Good

Oussama

Stayed 1 night in Nov 2025

8/10 Good

Glenn

Stayed 1 night in Oct 2025

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, amenities
Disappointing and discriminatory stay. I waited at the front desk until I rang the bell. The staff member apologized, saying she was watching Facebook reels. I checked in and found the room dirty—dead bugs and hair on the floor. Too exhausted to switch rooms, I cleaned it myself. Noise from above and slamming doors made sleep impossible. At 11:08 a.m., I was woken by aggressive knocking. Deb told me I was past checkout. I apologized and packed quickly. At checkout, Deb said she added a $20 dog fee. I asked if service dogs are charged—she said yes repeatedly. When I clarified mine was a working service animal, she demanded proof of disability, which violates ADA law. She then threatened a $40 late checkout fee instead. I showed timestamped photos of the dirty room. She accused me of lying and refused to acknowledge the evidence. No apology, no accountability. This was one of the most unprofessional, disrespectful experiences I’ve had. Guests with disabilities deserve lawful, honest, and respectful treatment.
Stayed 1 night in Nov 2025

10/10 Excellent

Suprojit

Business traveler
Liked: Cleanliness, staff & service, amenities
Good rooms, newly renovated it seemed. The breakfast is hot and not bad considering the price. There was just this weird constant sound from the AC which kind of bothers you all night.
Stayed 2 nights in Nov 2025

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff. Rooms are good and beds comfortable. Didn't have breakfast this time but I find it very good. I recommend.
Stayed 1 night in Nov 2025

8/10 Good

Darth

It was as expected.. friendly staff..
Stayed 2 nights in Oct 2025

2/10 Terrible

Suzanne

Liked: Cleanliness, property conditions & facilities
New and clean property. Room was nice. Got about 3 hours sleep as parties going on in the hallway until 3:30am. Complained to front desk and they did come up once, but no follow up. THIS is the reason why people book Air BNBs rather than hotel rooms.
Stayed 1 night in Oct 2025

8/10 Good

Carol Ann

Liked: Cleanliness, amenities, property conditions & facilities
A very good experience overall. The room was spotlessly clean with a comforable bed and quiet location. The temperature in the room and building were very comfortable. Breakfast was good with plenty of choices. I would be happy to return.
Stayed 1 night in Oct 2025

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, we enjoy this Comfort Inn. The grandkids love the pool. Breakfast is good too!
Stayed 2 nights in Oct 2025

10/10 Excellent

lisa

Stayed 1 night in Oct 2025

8/10 Good

pat

Stayed 1 night in Oct 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Dan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the window sill had a few dead flies in it, but other then that it was a enjoyable stay. I would definitely stay here again
Stayed 1 night in Oct 2025

8/10 Good

Megg

Business traveler
Liked: Cleanliness, staff & service, room comfort
Very conveniently located one minute off the 40 one. The hotel is clean, it is undergoing a bit of a facelift right now which obviously needs to happen at some point, but it meant two of the floors had some construction going on. Breakfast was great for a complementary free breakfast! I travel a lot for work and this free hot breakfast feature is not often fantastic so I was very impressed. Also, the women working at the front desk both the night before and the morning we checked out were excellent.
Stayed 1 night in Oct 2025

8/10 Good

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Kathy

Stayed 1 night in Sep 2025

6/10 Okay

Craig

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Odd number of threatening signs detailing how much guests could/would be fined or punished. I have never seen a warning in the elevator ahout moving too much and triggering an alarm. Odd tovthink this happens often enough to need a sign.
Stayed 1 night in Sep 2025

10/10 Excellent

Marjorie

Traveled with family
Stayed 2 nights in Sep 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcoming staff at front desk. Breakfast could have been replenished better to serve all customers equally. Arrived to breakfast for 9:30 and 3 items had run out and were not replenished. Had to clean our own table before being able to sit down.
Stayed 1 night in Sep 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Ronald

Traveled with group
Liked: Amenities
Good access to the highway. Clean rooms
Stayed 1 night in Aug 2025

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