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The Soaltee Kathmandu

5.0 star property
Luxury hotel with 3 restaurants connected to the convention center in Kathmandu

Choose dates to view prices

Photo gallery for The Soaltee Kathmandu

Outdoor pool
Classic Twin Room (Heritage) | 1 bedroom, premium bedding, down comforters, minibar
Lobby
Exterior
Executive lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa
  • Breakfast available
  • Parking included

Explore the area

Map
Tahachal, Katmandú 97, Nepal PO BOX 97, Kathmandu, KTM, 44600
  • Swayambhunath
    ‪2 min drive‬
  • Kathmandu Durbar Square
    ‪3 min drive‬
  • Durbar Marg
    ‪4 min drive‬
  • Kathmandu (KTM-Tribhuvan Intl.)
    ‪9 min drive‬

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Room options

Club Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed (Heritage)

  • Sleeps 3
  • 1 King Bed

Club Twin Room

  • Sleeps 3
  • 2 Twin Beds

Classic Twin Room (Heritage)

  • Sleeps 3
  • 2 Twin Beds

Deluxe Suite

  • Sleeps 3
  • 1 King Bed

Executive Suite

  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Suite (Regal)

  • Sleeps 4
  • 1 King Bed and 4 Twin Beds

Executive Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive King Room

1 bedroom, premium bedding, down comforters, minibar

Executive King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Heritage Twin Room

1 bedroom, premium bedding, down comforters, minibar

Classic Heritage Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Club King Room

1 bedroom, premium bedding, down comforters, minibar

Club King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Heritage King Room

1 bedroom, premium bedding, down comforters, minibar

Classic Heritage King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room

42-inch LCD TV with cable channels, TV

Executive Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite

1 bedroom, premium bedding, down comforters, minibar

Executive Suite

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Royal Suite

Interior

Royal Suite

  • Sleeps 2
  • 5 King Beds

View all photos for Executive Suite 1 King Bed With Club Lounge Access & Two- Way Airport Transfers

Living area | 42-inch LCD TV with cable channels, TV

Executive Suite 1 King Bed With Club Lounge Access & Two- Way Airport Transfers

  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

1 bedroom, premium bedding, down comforters, minibar

Club Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Heritage Room

1 bedroom, premium bedding, down comforters, minibar

Classic Heritage Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Kathmandu

Located in Kalimati, The Soaltee Kathmandu is within a mile (2 km) of sights such as National Museum of Nepal and Military Museum. This 282-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 3 restaurants. Located centrally in Kathmandu, it's connected to the convention center and also close to Tribhuwan University and Kotilingeshwar Mahadev Temple.

What's nearby

  • National Museum of Nepal - 11 min walk - 0.6 miles
  • Swayambhunath - 2 min drive - 1.3 miles
  • Kathmandu Durbar Square - 3 min drive - 1.1 miles
  • Durbar Marg - 4 min drive - 1.8 miles
  • Pashupatinath Temple - 9 min drive - 4.4 miles

Getting around

  • Tribhuvan Intl. Airport (KTM) - 32 min drive

Restaurants

  • ‪Lamee Coffee Shop - ‬5 min drive
  • ‪Peace Cafe Restaurant - ‬4 min drive
  • ‪Cozy Foodland - ‬4 min drive
  • ‪Durbar Banquet - ‬9 min walk
  • ‪The Gangri Sui Mai Restaurant - ‬4 min drive

About this property

The Soaltee Kathmandu

Luxury hotel with 3 restaurants connected to the convention center in Kathmandu
Guests of The Soaltee Kathmandu have access to a full-service spa, a casino, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 20 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, access to locker space, and dry cleaning/laundry. Other amenities at this luxury hotel include a children's pool, a gym, and a sauna.
42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Sitting areas, minibars, and coffee makers are also available.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Arabic, Chinese (Mandarin), English, Hindi

Similar properties

Exterior

Hyatt Regency Kathmandu

  • Pool
  • Spa
  • Kids pool
  • Parking included
8.6 out of 10, Excellent, 443 reviews
$104 nightly
The price is $119
May 29 - May 30
Total includes taxes and fees
Hyatt Regency Kathmandu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free with a 10-device limit

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 12 to 13 for adults and USD 7.50 to 10 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bao Xuan
  • Garden Terrace
  • Kakori
  • Patio
  • Rodi Bar

Things to do

  • 15 slot machines
  • 5 gaming tables
  • Casino
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 26,791 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hardwood flooring in room
  • High-pile carpet in room
  • Low-height counter and sink
  • Raised toilet seat
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1966
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: USD 40
Contactless check-in available
Late check-in subject to availability
Late check-in fee: USD 40 for check-in between 6:00 AM and noon
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Duty Manager's Desk]
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 6 kids 1 year old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per person, per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 12 to 13 for adults, and USD 7.5 to 10 for children
  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 20 (one-way), (from 6 to 12 years old)
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-in fee: USD 40 for check-in between 6:00 AM and noon
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-11:30 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Parties and events are allowed on site.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from February to November.
  • Pool access available from 8:00 AM to 5:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Free WiFi in public areas has a 10-device limit.

Property is also known as

Crowne Plaza Hotel Kathmandu-Soaltee
Crowne Plaza Kathmandu-Soaltee
Crowne Plaza Hotel Kathmandu
Crowne Plaza Kathmandu
The Soaltee Kathmandu Hotel
Crowne Plaza Kathmandu soaltee
The Soaltee Kathmandu Kathmandu
Crowne Plaza Hotel Kathmandu Soaltee
The Soaltee Kathmandu Hotel Kathmandu
Crowne Plaza Hotel Kathmandu Soaltee an IHG Hotel

Frequently asked questions

Is free cancellation available at The Soaltee Kathmandu?

The Soaltee Kathmandu offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

What can I see within easy reach of The Soaltee Kathmandu?

This hotel is situated in Kalimati, close to Pashupatinath Temple and Boudhanath. You'll also find National Museum of Nepal and Basantapur within a short drive.

Is parking available on site at The Soaltee Kathmandu?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at The Soaltee Kathmandu?

There is a full-service spa available for guests to enjoy and services include Thai massages, hot stone massages, and body wraps.

Does The Soaltee Kathmandu have a casino?

Yes, The Soaltee Kathmandu has a casino and it includes 5 gaming tables, 15 slot machines, and 2 VIP rooms.

Will I find an indoor pool at The Soaltee Kathmandu?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have access between 8:00 AM and 5:00 PM and the seasonal pool is normally open from February until November.

What do couples enjoy most about The Soaltee Kathmandu?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a garden-view restaurant.

Are there hot tubs at The Soaltee Kathmandu?

Yes, this hotel has a spa tub.

Does The Soaltee Kathmandu feature a restaurant that includes a breakfast menu?

Yes, The Soaltee Kathmandu has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will The Soaltee Kathmandu allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Soaltee Kathmandu.

Are there connecting rooms at The Soaltee Kathmandu?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from The Soaltee Kathmandu?

The closest major airport to The Soaltee Kathmandu is Tribhuvan Intl. Airport (KTM), which is 5.8 mi away (32 minutes by car).

Are there rooms with balconies that I can book at The Soaltee Kathmandu?

Yes, some guestrooms at this hotel offer a patio where guests can enjoy garden or pool views.

Does The Soaltee Kathmandu offer wedding services?

There are wedding services available at The Soaltee Kathmandu if that's in your vacation plans.

The Soaltee Kathmandu Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 37 out of 88 reviews
Rating 8 - Good. 27 out of 88 reviews
Rating 6 - Okay. 14 out of 88 reviews
Rating 4 - Poor. 7 out of 88 reviews
Rating 2 - Terrible. 3 out of 88 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Devine Setting Offering Serenity

Bujan picked me up at the airport as pre-arranged and transferred me to the hotel. It was a pleasant comfortable journey and Bujan was friendly and hospitable. He proved equally friendly at the hotel checkin and efficiently got me set up in a well appointed spacious room with a nice view of the pool and garden for my short stay. I only wish the stay was longer. The next morning found me on my way after Brianca and her other colleagues got my account settled up and checked out. This would be a devine setting to stay at least a few days to relax and absorb the serenity.
Stayed 1 night in Oct 2024

10/10 Excellent

Jagdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Alexa

Stayed 8 nights in Jul 2024

10/10 Excellent

Chandra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall service staff are great We enjoyed our stay Kakori restaurant service and staff are great
Stayed 1 night in Jun 2024

2/10 Terrible

Randy, BELLEVUE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay at this property again. The floors in the rooms are very dirty. The Front Desk charged my card 3 weeks ago and I am still trying to get my money back on my AMX. The room was prepaid with Expedia and the hold funds went thru and was not refunded. I have been working with the FO MGR-Krishna Sapkota. I emailed the hotel again today and no response. I will have to dispute with AMX at this point. It should not take 3 weeks to get a charge reversed. The amount charged was $417.66 in US Dollars. I requested to speak to the GM of the hotel and Krishna said he would handle it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Manal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High quality hotel

I was very impressed with this hotel! So that we extended one more night. Good customer service, helpful, friendly, professional. Room was fine with view. The hotel is huge and pool was nice. I highly recommend the Indian restaurant (we visited it twice) & the room service (was so good) and the outdoor lounge. Breakfast was very good & different than usual options. But needs more space if some groups attend the breakfast. Spa can be improved. Overall I recommend it and will book again if i visit Nepal in future.
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff, great food and restaurant options with something always open.
Stayed 3 nights in Oct 2023

10/10 Excellent

Padam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Architectural was imagine absolutely fantastic landscape has been great I have been there before many years ago they have been update absolutely fantastic. The staff service from front desk to overall I will give 100%
Stayed 3 nights in Sep 2023

10/10 Excellent

Nirola,

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet taxi service was very overpriced.. Better to take taxi outside the hotel
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
All of the staff were very welcoming and accommodating. The food in each of the restaurants we tried was quite good. The Indian in particular was very good. Again serving staff were very helpful. The rooms are starting to show some age - but they are comfortable no major issues. However, both the mattress and pillows could be updated. The pillows were lumpy, not as comfortable as you'd expect in a Crown Plaza. We did request new pillows, which we brought to our room within minutes - but they were very similar to the original ones. Overall a comfortable property with good staff.
Stayed 4 nights in Oct 2019

10/10 Excellent

Maitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great welcoming hotel

Great hotel with excellent service. Common areas are very well maintained but rooms are in need of an upgrade.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The hotel is great! Comfortable, excellent service and very good food. I overall had a great experience.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the place
Stayed 3 nights in Feb 2019

2/10 Terrible

Chin Hwee

Disliked: Staff & service

Extremely unpleasant stay

I’ve stayed in this hotel before and I know the condition very well. It’s old and once grand. The service I encountered was shocking.
Stayed 14 nights in Dec 2018

10/10 Excellent

Gary, Dover, DE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property is an oasis in otherwise teeming Kathmandu. Large, green area to stroll or just relax. Safe with tons of military and police support. Absolutely perfect staff--polite and friendly. Rooms large and well furnished. Quiet. Good shopping for souvenirs in gift shop and basement. Three very nice restaurants. Great pool area (sit and read now or swim when it's warmer). I would gladly stay there again.
Stayed 1 night in Oct 2018

8/10 Good

Francisco Javier

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Rohaiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Marvelous stay

It was a great stay as the staff went over and above their daily duties to make the guest happy during their stay
Stayed 3 nights in Sep 2018

8/10 Good

GilbertoSantos, Kathmandu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Cultural experience in the hotel was a unique one.
Stayed 5 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Hotel is centrally located. Easy to get places.
Stayed 8 nights in Jun 2017

4/10 Poor

Lari, Philippines

Disliked: Staff & service, property conditions & facilities

Old Hotel with Huge Garden

We arrived during election day in Kathmandu (May 14) and we learned at the airport arrival that all taxi services are cancelled and even the tourist info desk was closed. Hence, we didn't know how to get to the hotel. A tourist guide of another group was kind enough to help us so he called the hotel and somebody arranged for our transport. We should have been informed ahead by the hotel that there will be no public transport at the airport when we arrive because of election day. If not for the helpful tourist guide we wouldn't know how to get to the hotel. Upon arrival at the hotel we were standing in the lobby for several minutes because the check-in clerk was attending to somebody else who appeared to be arguing. Since we noticed that it will take some time we interrupted and the hotel desk called the lady sitting in another desk who already saw us earlier standing and waiting at the lobby. She should have attended to us when she saw that we have been waiting for some time. Upon check-in we were given an additional key for another room in case we don't like the room assigned to us. The room they gave us was smelly, had a defective toilet bowl and some broken furniture so we checked the other room and it was newer and cleaner so we chose this one. The first room was obviously old and needed renovation and we should not have been given this one when there are better ones available in the hotel.

6/10 Okay

Mahesh

Poor rooms but great breakfast

The descriptions of the room was mialeading on Hotels.com website. I booked an executive rooms with 2 Double beds. When I reaches there they were 2 single beds. We were family of 3. The rooms were small with see through bathroom window. The bathroom blinders wouldnt cover the window completely so you can watch your family member using loo or taking shower - how embarrasing. This was one of their recently upgraded executive room. I asked for refund for next 2 nights but the manager refused. He finally gave us old delux room which was somewhat bigger. He provided us with extra bed - the extra bed was not comfy, it felt like a third world hospital folding bed. The room was dusty at placed and bathroom was tires looking and old with metals which were actually rusting. The shower was so so. Staff were great so was breakfast. The garden reataurant was costly with poor food quality. Next time I will avoid this hotel at all costs.

8/10 Good

Archit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort