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Kampala Serena Hotel

5.0 out of 5.0

Recent guest reviews

Being a frequent visitor I decided to spend one extra night in Uganda after a business meeting and where else to stay than Serena. The room was very clean and neat. A bottle of wine as welcome gift was great. Serena keeps its high standards and in particular this visit for me was important having been at the same property over a decade when it was not yet Serena. The dinner was a bit disappointing but I am glad the GM acted on it. Will be back for sure next I am in Uganda.

I afforded myself an Easter getaway with a 'Staycation' at the Kampala Serena, for one to relax after some hectic weeks and secondly, and probably more important, to eat my way through the various restaurants and up and down the menus on offer. I reviewed the Pearl Restaurant and the Explorer already separately and was blown away by the food quality and service at the Pearl. The Explorer was a good choice for an informal casual Italian meal and also fully met my expectations. I was allocated a fifth floor room and upgraded to a suite as an Easter Egg surprise, plus fruits and a bottle of wine in the room compliments of the management. My suitcase and wheelie bag were delivered while the hostess still showed me the various functions in the room, put on the baggage rack in the walk in section closet of the bedroom and after ordering milk in a jug and more tea bags the two staff left with a courteous nod and smile. Milk and teabags arrived within minutes and then I was able to put up the DND sign outside the door and check out the room to the smallest detail: WiFi - tick Shower pressure - tick Minibar ice cold soft drink selection (free) - tick Tea and Coffee selection, sweetener and sugar (neither needed), creamer - tick Those super new foam pillows which shape around one's neck in bed - tick Plenty of water - tick Invitation to the Spa (appreciated but not taken up) - tick I could go on and on, the easy chairs were comfortable, the sofa invited for a lay down, the sun chairs on the balcony - when it did not rain - were perfect to get some tan ... Serena at its best again. On to the food ... Three breakfasts, one with a perfect Egg Benedict, left nothing to be desired. Set at The Lakes one has a choice of indoor or outdoor sitting but I planted myself near the buffet so to save time and distance when replenishing my plates. Cheese board, smoked salmon, cold cuts, pastries galore, fruits, juices, a wide bread selection and cereals, it was all there, even the oatmeal porridge which I give a wide berth every time I pass it. Sunday brunch is excellent and seamlessly starts when breakfast ends and, a personal recommendation, the sea food buffet on Friday night just has to be the best in town. I had used valet parking and while checking out was my car brought to the front door, bags loaded and far too soon was I on the road back home. If anything, such city getaways allow to sample hotel services and then booking guests is a fully informed decision. Great stay again and thanks to all the staff I was in contact with from the doorman over the security team at the entrance, the concierge, guest relations, front office, restaurants and room stewards - most of them greeting me by name. IMPRESSIVE!

The hotel offers a very relaxed and well kept atmosphere with very attentive staff. I travel quite a bit and can say my stay at the Serena was one of the nicer ones. The rooms are well kept and very clean (like most things in Kampala). Would definitely come again!

The Serena is lovely, but it comes at a cost. The place isn't cheap. But over $200 a night gets you nice things like: the most comfortable memory foam pillow I've ever slept on; a loofah sponge; a basket of fruit; a huge room; fast and free wifi; free soft drinks, water and juice in the mini bar; a lavish (and reasonably tasty) breakfast buffet; top-notch service; a convenient location; beautiful grounds; etc. The hotel also has a very nice, reasonably priced spa, Maisha, where I had a great deep tissue massage. The only negative experience that I had is that the fridge/mini bar in my room wasn't working at all. They did repair it once I notified them of the problem, but it still wasn't very cold (not cold enough to safely preserve food). If you can afford it, treat yourself to the Serena.

We have stayed here on many occasions and contuse to have more booking lined up. We work in the Southwest of Uganda and when we have to travel for Kampala stay here anytime they offer a special rate. The rooms are well appointed with nice bathrooms (very strong showers) and mostly good views (except on the most recent stay had a view of the parking lot). The included breakfast is the best spread in Uganda by far. The pastries are decent and there is a huge selection including smoked salmon (a rarity in Uganda) and and egg/waffle/pancake station. Service is excellent and professional. They always try to accommodate us as best as they possibly can. The Wifi service is fairly reliable and available in the rooms. Bar and lobby are good for meeting and drinks. The outdoor pool deserves special mention. There is none better anywhere. We have spent more than one afternoon poolside decompressing from the pressures of work.

In keeping with serena traditions, the kampala Serena remains the epitome of Excellency in the capital .The dining experience is very predictable and as always it did not disappoint with spread and service

A first class experience by any standard! Wonderfully spacious rooms (especially in the new wing) and the level of customer service is excellent throughout! The rooms are immaculately clean and very quiet where I was. The breakfast buffet selection is fantastic and when there were no mangoes one day, I actually had someone go back into the kitchen and get me a plate of mango! I love the garden setting in the dining area - gives you a sense of calm in busy Kampala.

In a quiet, green space, you do not even realize that you are in the middle of the city. Large rooms, well maintained and impeccably clean - not one sign of mold or anything, anywhere. The grounds are lovely - a pond, lots of greenery - and the pool and amenities are great. The lobby is beautiful, the restaurants and bars - plenty to keep you from getting bored. The breakfast was excellent, with fresh fruit, freshly baked pastries/breads, fresh squeezed juices, a cook for eggs to order, many many options - too many to mention. The staff was lovely - helpful, kind and always a smile. Walking to the outdoor markets or to museums was easy and incredibly close by - but if you need to get a taxi, even easier. The conference centre is directly across - so quick access back to the hotel room if you forgot your presentation on a thumb drive in your room! The food at the conference centre was also very good for a huge group. Highly recommend this hotel for groups looking for a conference venue, too. Of course, the trips to and from Entebbe Airport are another matter. Chose flights that are in the middle of the night or super early in the morning - then it is less than 45 minutes! Otherwise, bring a book.... but again, the drivers are always smiling and very accommodating. They predict timing very well - no need to panic!

As an aid worker, I always stay in inexpensive hotels within my budget. On days off, I usually go on a day pass to the Serena Hotel for $39 US. You can swim all day, use the shower, sauna, gym and other top notch amenities. It makes for a wonderful rest within the hectic city. Enjoy!

The Hotel Serena is a quiet spot in Kampala...a nice reprieve from all the action outside its walled compound. The rooms are clean, up to date, air conditioned. Nice appointed bathrooms. Nice hotel lobby and good food. It sells out quickly so book early. If you make a mistake its not always easy to obtain a refund or change a reservation, which seems to be on par with other hotels in Uganda. I've stayed at the Serena on Lake Victoria which is also nice. I you need to be in downtown, I believe this is the best hotel.

Kintu Road Kampala

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Kampala Serena Hotel places you within 2 miles (3 km) of The Acacia Mall and British High Commission. This 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Mulago Hospital and Uganda National Museum are also close to this Kampala hotel.


Dining

Free buffet breakfast is served each morning from 6 AM to 10 AM. Get your fill of French cuisine for lunch, or dinner at The Pearl of Africa, one of 5 onsite restaurants, or enjoy the garden views at Explorer Italian Bistro. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


Rooms

All air-conditioned rooms provide balconies, minibars, and coffee makers. Guests can expect to find free WiFi and satellite TV. Bathrooms have hair dryers, designer toiletries, and slippers. Free weekday newspapers, safes, and phones are other standard amenities.


Property features

Guests of Kampala Serena Hotel enjoy a full-service spa, an outdoor pool, and a children's pool. For transportation, you can make use of an airport shuttle for a fee (available 24 hours), as well as limo/town car service. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this luxury hotel include a health club, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

94.0% of guests recommend this hotel

Total of 698 reviews