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Kampala Serena Hotel

5.0 out of 5.0

Recent guest reviews

I was born and raised in Kampala. I know the city very well. I live in London now. My work takes me around the world and I have had the fortune of staying at some amazing places. I always compare them to Kampala Serena and and end up arriving at the same conclusion. It is my favourite hotel anywhere. Despite having a house, relatives and friends in Kampala, I still stay at The Serena- especially on flying visits. It is centrally located, undoubtedly the safest hotel in Kampala and offers a much better experience than any other places in town. Above all, The Serena is about the people who work there. I have developed a close relationship with staff in almost every department because they are engaging and interested in ensuring that I am a happy guest. I like that Solomon and Suleiman at at the Concierge desk are always keen to help. Paddy, a waiter at the Lakes restaurant is always smiling and attentive- without being overbearing. Herizon, his colleague, remembered an old conversation we had about coffee and offered me a cup on the house the last time I visited. Uziah, at The Mist Bar, is just as good. I strongly recommend a massage at Maisha- the therapists are very highly skilled. It is always good to see John, one of the gym instructors. He has been a personal trainer since I was a boy. He knows his stuff and is always willing to share his expertise. Cantong and Leah at the reception and Mr Mawazo, the Rooms Division Manager, were very helpful and responded to my queries decisively. The short trips I make to Kampala need to be highty productive and I have found that staying at the Serena helps me achieve that. I have no hesitation in saying that The Kampala Serena Hotel is by far the number one hotel in Uganda and possibly the region.

Wonderful hotel, well earned review. Business center is well equipped. Main restaurant with buffet has wide variety. The Explorer Restaurant has wonderful pasta. Room was large and well furnished. Staff was very accommodating.

Visiting Kampala for the first time, I asked the hotel for a transfer from Entebbe to the hotel. As my colleague and I exited arrivals with our luggage, we were met by the best chauffeur in the world, Anna-Maria. She swiftly took care of our luggage, gave us ice cold water and started the wifi. During the trip to the hotel she explained a lot about Uganda, Kampala and things worth seeing. The stay at the hotel was very good, where I really liked the restaurant, the room and the service! Needless to say, as we checked out from our night at the hotel, Anna-Maria was waiting for us with a car ready to show us Kampala before we had to be at the airport for our departing flight. That day was just amazing!!! I am returning as soon as I can to Uganda and will then stay at the Serena! Bur most importantly, I'll have Anna-Maria be my chauffeur during my entire stay!!!

Special thanks to Mercy, Rosemary, Carolina, Cantong, Ismail, Leah, John Paul, Caleb including phenomenal leadership from Monica. Team you were exceptional on your service whilst I was there. I felt at home and connected with all of you. Well done to you all. Monica, please continue leading this amazing team. Well done to you all. Caleb, you made sure my room is always looking great. Appreciated. All the best.....keep on shining team. Will definitely come back home........!!!!!!

Stayed at this hotel attending a conference on site. The hotel is very nice, has Arabic look with dark orange outer walls, VB the rooms are clean spacious. The WiFi was very good, the restaurant is very great with the views of the gardens which are very beautiful. I would definitely stay here again.

The hotel is about 30 kilometers from the airport in Entebbe. Second time in Uganda and at this hotel Kampala Serena. Staff are always warm and friendly. The food is great and I would recommend this hotel any day to anyone traveling to Kampala. Will be using it again. Been on vacation with a friend.

The perfect hotel for a few days in Kampala. Beautiful rooms and grounds with a lovely pool and spacious gym! Staff are hands down the friendliest staff I've met, so well trained and professional! Food is amazing, good selection all day, including for vegetarians. Most clients are there for business and conference trips.

3 days of conference and buffet meals, a nice experience but the food was average. Highlight of my trip was a hot stone massage from the Maisa Wellness center. The landscape in the hotel is beautiful and calming. We had cultural dancers performing on the lawn during our conference and that was awesome.

I have been visiting Kampala regularly and always stay at Kampala Serena , which is the best hotel property in Kampala and service is one of the best . The staff are courteous and the quality of rooms is A1

Serena chain of hotels pride itself in quality of service, good food and comfortable beds. The rooms are sizeable and comes with shower, separate from bath tab, TV with satellite channels, pay per view in room movies, tea/coffee making facilities. It has a gym, a spa and a swimming pool and very close to the Centre as well as Kampala Golf course at Kololo. The hotel can also arrange fir airport transfer but at a fee. I get a complimentary basket of fruits and bottle of wine plus a personalized welcome letter. This makes me return to Serena over and over again. The staff are friendly, courtesy of Ugandans' hospitality culture and go out of their way to make you feel welcomed. This time round they gave me an executive room on the 3rd floor and it was fabulous room.

Room options

Executive Room

King 1 | Sleeps 4

Business Suite

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 658 reviews