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Kampala Serena Hotel

5.0 out of 5.0

Recent guest reviews

I recently had the opportunity to stay at the Kampala Serena at the behest of some clients and was booked into one of the business suites in the new wing of the hotel which has just been completed. Check in was problem free and kept painless, a porter already at hand to deliver my bags and a front office staff leading the way to the new elevators and up to my floor in the new wing. My first impression, and given my regular travels and stays in top rated hotels and resorts, was an unadulterated WOW ... From the pictures in the corridors to the first entry into the suite, I was in awe. A very large terrace with garden view complemented the separated bedroom and sitting / working room areas - separated by a sliding door made of stained glass which kept the room 'wide' and well lit. The air condition unit shuts off when the balcony doors are opened by the way but only in the room which terrace door is actually open, and both bedroom and sitting room have direct access to the balcony. Where to start ... bedroom it is. As my picture show this is a marvel and unrivalled in the city of Kampala, no matter what other pretenders to the throne of the hospitality industry may say. The room was as complete vis a vis furnishings and amenities as one can wish for, a large wardrobe and a safe large enough for those who feel they need to lock their laptop away - I never ever lost anything from my room in any of the Serena properties I stayed at. I loved having enough hangers in the wardrobe, ironing board and flat iron, shoe rack, shelve space and drawers so anyone staying for longer can come with enough clothes and stow them away properly. The duvet was featherlight but warm and the pillows soft, ready to mould themselves around a guest's head ... though pillows with different density are available from house keeping I was told. A super large flatscreen TV hangs in a tailored wooden frame across from the bed with a welcome message which I read and then switched the TV off for the duration of my stay. The same type of TV is also installed in the sitting room so one can even watch two different channels in the two rooms. The bathroom, all glass and marble, also convinced and the planners had taken care of every little detail. Bath tub, shower cabin and a twin basin unit were literally stuffed with amenities, all of the Elemis brand, so no compromise or false savings there either. A night light shows the entrance to the bathroom so one does not have to switch on the main lights at night. The sitting / working room, separated from the bedroom with a sliding door, offers enough space for meetings and the housekeeping staff were prompt to offer bring a separate table for the terrace should one wish to work in fresh air and enjoy the view across the superbly kept gardens. I loved the work desk with all the state of the art sockets including several USB ports allowing the concurrent charging of gadgets and batteries, hugely important these days for busy executives who hate to spread their chargers all over the room because there aren't enough sockets at the desk. Notably did the suite have not only a kettle with plenty of creamer and tea bags but also a separate coffee maker with enough capsules which were replaced promptly as plenty of tea and coffee was consumed while there. Housekeeping even delivered a jug of fresh milk I kept in the fridge, excellent service! Touch key systems allow entrance to the room by simply getting the key card close to the lock and hey presto did the light show green and the door opened. I was also impressed by the decorations in the corridors, pictures portraying Ugandan culture, made of bark cloth ... Finally the hotel's restaurants, which I plan to review separately. Excellent food at the Lakes, the Pearl of Africa and the Explorer which matches the new rooms in every way, service, food presentation and food quality. Never did have time, sadly, to explore the Maisha Spa or the gym, leave alone swim in the massive free form pool - another time perhaps. From my arrival to my departure was the staff extremely helpful without ever hovering or intruding - their training must be spot on as far as that is concerned. Compliments to the entire Kampala Serena team for transforming the hotel scene once more.

I was sure about this hotel as it was booked by a coworker for me so I didn’t have much of an idea of what I was getting into. Let me say it was AMAZING. Serena is a world class resort with great restaurants, a fabulous gym, unbelievable spa and exceptional service. I will stay here again!!

Serene has good security, a first class gym, comfortable rooms, beautiful gardens and very friendly staff. The internet is the weakest point. On some days, Internet would constantly drop. Service in the main dining room at night was slow when ordering a la carte in a group. The restaurants within the hotel were much better. The gym has new equipment - very high standard. Overall very good for the business traveller but the internet service should be strengthened.

Recently had an extended business trip to Kampala and stayed at the Serena Hotel. The hotel complex is impressive with manicured grounds, appealing facilities with cultural themes, and comfortable guest rooms. Utilized many of the services from the business center & meeting rooms, local private transportation, laundry & dry cleaning, health spa & hair salon, to the diverse selection of restaurants. The atmosphere is pleasant, professional and friendly - in fact the General Manager (Anthony Chege) is very visible throughout the hotel and interacts with the guest daily to ensure a comfortable & quality visit.

Beautiful place in town. Welcoming and Professional staff. Decent standard room and services for the price. Clean. Unfortunately you cannot enjoy the fitness center with only a clean pair of sports socks and hotel slippers; even if you are a business traveller you will have to find a little place in your trolley for a pair of sports shoes.

A fine hotel with excellent facilities and great staff. Very welcoming. Really enjoyed my stay. The restaurants were excellent as were the breakfasts.....while I didn't use the pool the gym and associates facilities were also excellent.

I've been to Uganda multiple times; first stay at the Serena. Nice options for restaurants. One of the female staff at the Italian restaurant (can't remember her name) was super helpful when it came to asking questions about my food allergies for which I'm very grateful and the chef was accommodating. The workout facility is great - plenty of machines and weights and the changing room/spa is lovely - all the staff are wonderful, great prices and treatments. I stayed a few nights, left to go to a different part of Uganda, came back and was in a different room on the same floor and the housekeeping staff remembered me [we had a conversation about their confusion about which room I was in :) and I was surprised they remembered me]. My driver to the airport, Samuel, was super great and fought traffic to get me there with time to spare and right up to the door. Was able to print a few documents at the business center very easily. Breakfast is great. The only thing I wish could be different is that their gift shop on the 1st floor, where you could buy needed toiletries and gifts had throat drops, but not other over the counter medicines. I had a cold during the last part of my trip and the idea of fighting traffic to a local pharmacy was not exciting. Lesson learned, make sure to bring plenty of meds with me.

I was born and raised in Kampala. I know the city very well. I live in London now. My work takes me around the world and I have had the fortune of staying at some amazing places. I always compare them to Kampala Serena and and end up arriving at the same conclusion. It is my favourite hotel anywhere. Despite having a house, relatives and friends in Kampala, I still stay at The Serena- especially on flying visits. It is centrally located, undoubtedly the safest hotel in Kampala and offers a much better experience than any other places in town. Above all, The Serena is about the people who work there. I have developed a close relationship with staff in almost every department because they are engaging and interested in ensuring that I am a happy guest. I like that Solomon and Suleiman at at the Concierge desk are always keen to help. Paddy, a waiter at the Lakes restaurant is always smiling and attentive- without being overbearing. Herizon, his colleague, remembered an old conversation we had about coffee and offered me a cup on the house the last time I visited. Uziah, at The Mist Bar, is just as good. I strongly recommend a massage at Maisha- the therapists are very highly skilled. It is always good to see John, one of the gym instructors. He has been a personal trainer since I was a boy. He knows his stuff and is always willing to share his expertise. Cantong and Leah at the reception and Mr Mawazo, the Rooms Division Manager, were very helpful and responded to my queries decisively. The short trips I make to Kampala need to be highty productive and I have found that staying at the Serena helps me achieve that. I have no hesitation in saying that The Kampala Serena Hotel is by far the number one hotel in Uganda and possibly the region.

Wonderful hotel, well earned review. Business center is well equipped. Main restaurant with buffet has wide variety. The Explorer Restaurant has wonderful pasta. Room was large and well furnished. Staff was very accommodating.

Visiting Kampala for the first time, I asked the hotel for a transfer from Entebbe to the hotel. As my colleague and I exited arrivals with our luggage, we were met by the best chauffeur in the world, Anna-Maria. She swiftly took care of our luggage, gave us ice cold water and started the wifi. During the trip to the hotel she explained a lot about Uganda, Kampala and things worth seeing. The stay at the hotel was very good, where I really liked the restaurant, the room and the service! Needless to say, as we checked out from our night at the hotel, Anna-Maria was waiting for us with a car ready to show us Kampala before we had to be at the airport for our departing flight. That day was just amazing!!! I am returning as soon as I can to Uganda and will then stay at the Serena! Bur most importantly, I'll have Anna-Maria be my chauffeur during my entire stay!!!

Room options

Executive Room

King 1 | Sleeps 4

Business Suite

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 666 reviews