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Kampala Serena Hotel

5.0 out of 5.0

Recent guest reviews

The best hotel in Uganda with excellent accommodation facilities, bar and restaurant. Located in the heart of Kampala city, the Kampala Serena hotel is one of most accessible hotels in Kampala city attracting both local and foreign guests.

Due to flight complications, I had a free day to spend at the majestic Kampala Serena Hotel. I love the authentic African decor of this hotel. The service leaves one feeling like a queen. I manged to squeeze a quick massage at Maisha and it did not disappoint. Serena keeps raising the bar.

Its a great hotel, with great services. The rooms great views, the menu is worth trying out and a walk in the gardens is highly recommended. The bar service is great and overall its a great hotel meeting international standards.

The venue provides good conference facilities. The atmosphere is green and tropical, mostly cool. The parking area and security are adequate. Meals are good, from local to international cuisine. And if you have the evening here, try the pastry shop too; have some tea or coffee. You shall not be dissapointed.

There is a reason the Kampala Serena Hotel is a part of The Leading Hotels of the World as it truly is one of the best accommodations we have ever had in Africa. From the lush grounds to the excellent dining options, this is a can't miss stay in Kampala. Hotel security is excellent as are the staff and accommodations. Drinks and meals are reasonably priced and service is efficient and friendly. We did not have the opportunity to utilize the pool area, but on a walk through were very impressed with the facilities and cleanliness of all common areas. Would definitely recommend and stay again.

The Serena Kampala is known for its beautiful and comfortable accommodation, as well as excellent service. This time there was some renovation work going on as the hotel is adding a new executive lounge and expanding The Pearl of Africa restaurant in the first floor. I was originally in room 325 but the noise of the construction work was too loud. They changed me to the 6th floor which was much better. Apart from that excellent stay.

Everything was there. Fantastic breakfast, gym, pool, and comfy bedroom. It’s so nice. No complaints at all! Only that they’re breakfast eggs knock me to sleep . Come here and you’ll see how amazing this place is.

Whether in Nairobi, Kigali or Kampala one can never go wrong with a Serena Hotel. Well situated in the city center, spacious green grounds and common spaces. Rooms are clean and well appointed, tea, coffee and sodas are included in the room. Breakfast is served inside/outside, a fairly large choice for both regional and European taste. The souvenir shop is well curated and fairly priced. The staff will go out of their way to assist guests. The spa has a very extensive service menu. The booking and waiting time are a little unreliable but the treatments are very professional and fine Elemis products are used. By all standards a fine establishment in Kampala.

I couldn't find a separate page for the Spa at the Serena, but it deserves a shout out! The facilities really are top end, with fabulous changing rooms, wonderfully clean showers, steam room and sauna. And the treatments were amazing; a full body massage, and a facial were probably among the top 5 I've ever had - and were the perfect way to end off busy, and productive week in the city, before the long flights home! Definitely heading back there on my next trip. Didn't stay in the hotel, but was given a tour of the different types of rooms; they definitely consider space a main factor because all of them were larger than your average copy&paste business hotel... Perhaps an option for my next visit!

I stayed in this hotel multiple times, thought it was about time to submit a review. Pros: - Very rooms and spacious rooms, these are some of the largest rooms I've seen in a hotel. - Free minibar drinks. I mean really for $300 a night it's only fair. But I love the feeling of generosity and the fact that unlike most hotels they don't want to suck every dollar you have for trivial things such as water or munchies. - Rooms have balconies, which are very appealing for someone who smokes. - Hotel's food is perfect. I had some of the best sandwiches and steaks in Uganda, for a fair price. - Location is walking distance from business district. A huge pro for someone who is there on business. Cons: - A/C external units are installed in the balcony, which can get pretty noisy when it kicks in. You can feel their vibrations and hear their hum while you sleep which for me wasn't pleasant as I am a light sleeper. - Hotel security scans you twice, once on the main gate and another on the internal entrance. It is very tedious to take off watch, cellphone, earphones, backpack twice every time you enter the hotel. I really think confirmed guests should have some kind of different arrangement or something. I highly recommend this hotel.

Kintu Road Kampala

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Kampala Serena Hotel places you within 2 miles (3 km) of The Acacia Mall and British High Commission. This 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Mulago Hospital and Uganda National Museum are also close to this Kampala hotel.


Dining

Free buffet breakfast is served each morning from 6 AM to 10 AM. Get your fill of French cuisine for lunch, or dinner at The Pearl of Africa, one of 5 onsite restaurants, or enjoy the garden views at Explorer Italian Bistro. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


Rooms

All air-conditioned rooms provide balconies, minibars, and coffee makers. Guests can expect to find free WiFi and satellite TV. Bathrooms have hair dryers, designer toiletries, and slippers. Free weekday newspapers, safes, and phones are other standard amenities.


Property features

Guests of Kampala Serena Hotel enjoy a full-service spa, an outdoor pool, and a children's pool. For transportation, you can make use of an airport shuttle for a fee (available 24 hours), as well as limo/town car service. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this luxury hotel include a health club, a sauna, and free WiFi in public areas.

Room options

Executive Room

King 1 | Sleeps 4

Business Suite

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 686 reviews