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Kampala Serena Hotel

5.0 star property

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Photo gallery for Kampala Serena Hotel

Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
Building design
6 restaurants, breakfast, lunch, dinner served; French cuisine
View from property
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Kintu Road, Kampala, 256
  • Place, The Parliament of the Republic of Uganda
    ‪8 min walk‬
  • Place, Uganda Golf Course
    ‪10 min walk‬
  • Place, Embassy of Sudan
    ‪15 min walk‬
  • Airport, Entebbe (EBB-Entebbe Intl.)
    ‪43 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room

Club Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Room

  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

9.0 out of 10
Wonderful
(16 reviews)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite

  • Garden view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Kampala

Located in Nakasero, Kampala Serena Hotel is a leisurely stroll from sights such as Uganda Golf Course and Independence Monument. This 152-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • The Parliament of the Republic of Uganda - 8 min walk - 0.5 miles
  • Uganda Golf Course - 10 min walk - 0.6 miles
  • Embassy of Sudan - 15 min walk - 0.8 miles
  • Embassy of Sweden - 18 min walk - 1.0 mile
  • The Acacia Mall - 3 min drive - 1.4 miles

Getting around

  • Entebbe Intl. Airport (EBB) - 65 min drive

Restaurants

  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Fairway Hotel - ‬7 min walk
  • ‪Shanghai Restaurant - ‬5 min walk
  • ‪Asian Fusion Restaurant - ‬8 min walk
  • ‪The Pizzeria - Speke Resort - ‬11 min walk

About this property

Kampala Serena Hotel

Guests of Kampala Serena Hotel enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for UGX 242750 per person one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
32-inch Smart TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Minibars, free weekday newspapers, and safes are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Outdoor pool
Hilton Garden Inn Kampala
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 167 reviews
$121 nightly
The price is $145
Mar 21 - Mar 22
Total with taxes and fees
Hilton Garden Inn Kampala

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Explorer Italian Bistro
  • Pool Side Restaurant
  • The Lakes Restaurant
  • The Pearl Restaurant

Things to do

  • Art gallery
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business center
  • Conference center (10,290 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for UGX 150.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: noon—-6:00 PM
  • Check-out: 10 AM
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 61491

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Frequently asked questions

Is a free cancellation option available at Kampala Serena Hotel?

Kampala Serena Hotel offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Kampala Serena Hotel?

As of Mar 14, 2026, prices found for a 1-night stay for 2 adults at Kampala Serena Hotel on Mar 20, 2026 start from $234, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Kampala Serena Hotel?

This hotel is situated in Nakasero within a short 9-minute walk of Uganda Golf Course and also 11 minutes on foot from Independence Monument. You'll also find The Acacia Mall and Ndere Cultural Centre within a short drive.

Is parking available on site at Kampala Serena Hotel?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at Kampala Serena Hotel?

Serena Maisha Spa is the hotel's spa and services include prenatal massages, hot stone massages, aromatherapy, and detox wraps.

Does Kampala Serena Hotel include a casino?

No, Kampala Serena Hotel doesn't have a casino.

Is there an indoor pool at Kampala Serena Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 6:00 PM.

What amenities will couples enjoy at Kampala Serena Hotel?

There are many amenities for couples at this hotel, including an outdoor pool and a poolside bar plus some guestrooms feature Champagne service.

Are there hot tubs at Kampala Serena Hotel?

Yes, this hotel has a spa tub.

Does Kampala Serena Hotel have a restaurant that serves breakfast?

Yes, Kampala Serena Hotel has 6 restaurants, and serves breakfast for a surcharge.

Does Kampala Serena Hotel allow pets to stay free of charge?

No, pets aren't allowed at Kampala Serena Hotel.

Does Kampala Serena Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Kampala Serena Hotel?

The closest major airport to Kampala Serena Hotel is Entebbe Intl. Airport (EBB), which is about 21.4 mi away.

Are there rooms with balconies that I can book at Kampala Serena Hotel?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or courtyard views.

Does Kampala Serena Hotel have a wedding venue on site?

Take advantage of the wedding venue at Kampala Serena Hotel if you plan to say "I do" during your trip.

Kampala Serena Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 194 out of 242 reviews
Rating 8 - Good. 35 out of 242 reviews
Rating 6 - Okay. 7 out of 242 reviews
Rating 4 - Poor. 3 out of 242 reviews
Rating 2 - Terrible. 3 out of 242 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ankita

Clean roos
Stayed 10 nights in Nov 2025

10/10 Excellent

Per

Liked: Cleanliness, staff & service, amenities
Wonderful garden
Stayed 5 nights in Dec 2025

10/10 Excellent

William

Stayed 2 nights in Dec 2025

10/10 Excellent

Maishara

Liked: Cleanliness, amenities, property conditions & facilities
The room service was more than excellent. The staff are very warm and kind
Stayed 9 nights in Dec 2025

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Very relaxing, serene, friendly staff, good food and great facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Louis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Well mannered
Stayed 3 nights in Oct 2025

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Juan-Antonio, Manama

Stayed 1 night in Oct 2025

10/10 Excellent

Devendra

Liked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Mahamood, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Ron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and great staff
Stayed 6 nights in Sep 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the hotel, but the surroundings were less than desirable
Stayed 4 nights in Sep 2025

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Stayed 1 night in Aug 2025

10/10 Excellent

Rogers

Stayed 1 night in Aug 2025

10/10 Excellent

Decolby

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena
Stayed 1 night in Jul 2025

10/10 Excellent

Decolby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 5 nights in Jun 2025

10/10 Excellent

Didier

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to be
Stayed 4 nights in Jul 2025

10/10 Excellent

Rudo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!
Stayed 3 nights in Jun 2025

10/10 Excellent

irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast isn’t included
Stayed 1 night in Jun 2025

2/10 Terrible

David K

Stayed 1 night in Jun 2025

10/10 Excellent

Milly

Stayed 1 night in Jun 2025

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