Messina Resort Hotel4.0 out of 5.0
Recent guest reviews
We stayed at the Messina resort hotel kalo nero in August 2017 for 5 nights. The hotel location was nice, just across from the beach, with very nice greek taverns across the street. The room was spacious with two bathrooms, we had a bilevel room, kids slept downstairs and we were upstairs. There were many things that we didn't like about the hotel: - breakfast: very limited, the only fruits were apples (looked old) and oranges, and only compote peach and pineapple. There were 8 trays of breakfast items, but they weren't warm at all, even though there was a warm tray under it. Also, we had to tell the personnel to refresh the fried eggs almost every day. - room: there was a refrigerator and a microwave that didn't work, and even though there were cabinets, there was no plates, nor silverware. - pool: there were only 34 sunbeds, certainly not enough for all guests, and almost all of them were reserved by breakfast time, and various tables around the windows, but not all of them were inthe shade. Also, the pool was very small compared to the guests, so it was difficult to swim. - water: the water wasn't drinkable, however they served tap water with paid coffee. - hotel rules: it was the first time i ever show a hotel saying that we will pay for stained towels or bed sheets - outside restrooms: there were restrooms by the pool, you had to go down the stairs, but all days we were there they were locked - as we were coming back from the beach, there was no water fountain to clean the sand out of our feet. In general, nice rooms but definitely not at the service and facilities level of a resort
Overall our stay at the hotel was very good. It is nicely situated and very comfortable for daily excursions in the nearby area. The food was very nice and there was plenty of variety. However it lacked some features which would elevate its class had they existed. For example at the breakfast buffet I could not understand why there was not any fresh orange juice and why they did not serve frappe coffee. Moreover a shelter for the cars at the parking lot would have been a very nice feature so as the customers to protect their car from the direct sun light.
We stayed one night, the outside of the hotel is very nice. But the rooms are dark, lighting dim, beds are comfortable. Old bathrooms need to be updated there is a problem with the pressure I almost burned myself. Carpet in the rooms which is not smart because it is right behind a sandy and rocky beach I got attack by sand mites as soon as I went into the room. There is a small stove top which was a mess, a kettle, a microwave which was on the bottom of the cabinet. No bottled water in small fridge. We had breakfast nothing special they should have cooked a Greek breakfast, with fresh bread, jelly, butter, homemade pitas. We had breakfast at 7 am which was just set up. On Wednesday nights they have a small band who are fantastic. We paid 85 euros for the room for one night. The pool at the hotel was ok but you have to keep your eyes on your children. The beach is pebbly and the mornings cold but worth it. The afternoon it gets murky. The staff is friendly. The gift shop in the hotel has cigarettes and not expensive very friendly girls working there. I will return to this hotel on if they fully renovate but with this crisis I doubt this will ever happen. wifi weak in rooms.
We stayed all inclusive at the Messina Resort hotel Kalo Nero in September 2016. When we booked the reviews on Tripadvisor were generally fairly good, however when we looked again just prior to our stay we were disappointed to see several negative reviews. We hoped that these were anomalies but when we arrived we realised that the hotel was just as poor as these later reviews indicated. The management replies to these poor reviews bordered on insulting suggesting the reviewers either had not stayed there or were not accurate. The hotel at first sight externally appears acceptable, but many of the tiles on walkways were cracked. Room furnishings were tired, dark and old fashioned and in some cases needed repairs. Rooms were also very dimly lit. There was a kitchenette in our suite but it was not available for use, indeed the tap was unusable and the microwave was almost on the floor, there was no crockery or cutlery just a few glasses. This would not have been so bad had it not been for the fact that the food was very unappetising (more on this later) Restaurant was again fairly dimly lit. The food was laid out in an 8 tray BainMairie which kept the food barely warm. Breakfast usually consisted of fried eggs, bacon, sausages, scrambled eggs, eggy bread, mini omellete slices, croissants, and small pancakes. Much of this of course hung around for some time and became leathery stale and unappetising. Fruit and cereals and toast were available but no butter for toast. We did not stay in for lunch. Dinners were again served in the same bainmarie and for our taste most days was highly unappetising and unimaginative. The trays were used to serve pasta, rice, 2 meat dishes and one fish dish, soup, sometimes a vegetarian option and a vegetable side ( however the vegetables were usually of the canned variety and pretty poor) the pasta and rice were fairly plain and unless you ate meat had little flavour. Potatos were only served one evening. Again the food was hanging about being kept barely warm and even managed to look unappetising. In addition there was a rather limited salad bar and limited and repetitive desserts. Hot drinks were not available after 6pm and there were no kettles or drinks in rooms. We have stayed at many hotels throughout the eastern mediterranean, many at a similar price level. Some excellent, some good and some reasonable. I have never before had to give such a poor review. None had food as unpalatable as this hotel. All the other hotels had staff cooking the eggs, pancakes etc to order, and superb cold buffet and salad bars. They also all had kettles and service trays in rooms so that guests could make hot drinks. On the positive side bed linen and towels were changed regularly, the staff were polite but obviously under extreme time pressure. The air conditioning worked well and we had a balcony overlooking the pool (which many people were obviously enjoying). Wifi whilst available was weak in rooms. It appeared to us that the management were imposing very strict monetary control and this was reflected in the quality of the menu and adversely affecting the staff particularly the housemaids who had minimal time to do their jobs. I would not stay at this hotel again but found the area pleasant and enjoyable.
I am surprised at the conflicting reviews of this hotel. Guests should not expect too much from a hotel situated in a small village, and staffed by slightly inexperienced employees. The positives are that you get your money's worth. It is very close to a fantastic beach. You can also visit A+ beaches in the vicinity within 50 km. The room and bathroom are very acceptable, and the breakfast above average. As for the food they serve, what do you expect. Full board is the same everywhere, lots of quantity but not quality. Within 100 yards there are 3 very good restaurants to serve you local mfare.
The 4 star rating is definetely a joke.the food is rubbish,had to remove the all inclusive after just one dinner experience and talking to other dissatisfied customers.definetely didn't want my kids to be eating those stuff.the level of cleaniness is disgusting.they dont have a vacuum for the carpet in the rooms and they "clean" it with a hand held old fashioned broom and then they use the mop.yes on the carpet!!!!!the management clearly doesnt know how to run a hotel and i dont even think they care.bathrooms in desperate need for renovation.the sea in front totally not for children as it has rocks,very deep and almost always with big waves.wifi never works anywhere in the hotel.will not go back and would never reccomend it to anyone.
The hotel is a 4* one, however it has many shortcomings as far as its services is concerned. Cons: *) To start with the breakfast, lunch and meal are poor both in quality as well as in quantity. The options in breakfast were the same for the whole week we stayed and the lunch and meal includes 6-7 options from which the standard ones were always pasta, rice and boiled vegetables (the vast majority being zucchini and carrots). The most frustrating however, was the fact that the foods were served in only 6 plates so most of the time were empty and you have to wait for a refill. The joke was on the desserts, where they bring 5-6 pieces of the "good ones" (e.g. chocolate pie or chocolate mouse) which were disappeared in no time and so you have to keep an eye when the next refill will be happening. Furthermore the soft drinks that are served during the dinners and the meals are far below average. *) The water, although it is stated that you can drink it, it is also noted that you can drink it on your own risk, and in the rooms there are signs that you cannot drink it. Nevertheless they don't offer you a bottle of water not even in the dinner/meals which you have to pay. *) The hotel has no space for the kids to play, so the only option for the kids is the pool and the lobby where they can play some board games. *) The water during shower is another problem. You cannot achieve a standard temperature and no matter what you do you goes from cold to very hot. *) In the rooms there were no soaps and you have to use the shower/hair soaps, and even though we asked for soaps in the reception and we were reassured that we would get soaps we never did. We stayed in a two levels suite with two balconies but only the first balcony had 2 chairs and a table. In addition you had to improvise for putting your swim suites and your towels to get dry. Some of the lights in the rooms were out of order and the most annoying was that none of the two bedside lights was working so in the night you had to use the central light to read a book. *) The wi-fi is available in all the hotel, but in most of the cases you have either a terrible connection or no connection at all. *) The pool has no lifeguard (so it is noted that you swim on your own risk!) and it is also free to non-hotel residents which makes it crowded. As far as the beach in front of the hotel is concerned, although it is big enough, it is rather deep with stones so it's not recommended for kids. *) Finally, some of the days we stayed there they have run out of some of the ice-cream flavors they offered during the evenings. Pros: The positive things are that the staff is really polite (it is probably a way to deal with all the shortcomings the hotel has), the hotel and the pool is rather clean and the view along with the sunset is magnificent.
The breakfast was rubbish.The coffee was the lowest quality. The managment had no knowledge of customer service.The place is run down with no maintenance. In any request we experienced negative responce. I asked for towels, they never came, I asked for ironing board it never came. The housekeeping doesn't exist.
We spent two weeks in Messina Resort in the small village of Kalo Nero from mid July. The hotel, consisting of several buildings with appartments and studios, looks rather impressive. It has a lovely garden and a small artificial river slowly flowing through the middle between the buildings. Advantages: - the studio was spacious and comfortable with solid, nice looking furniture, with lots of drawers. The balcony was large. The bathroom was also ok. The room was cleaned every day, the towels changed daily as well. - a good swimming pool on a terrace overlooking the sea. - the sandy-pebble beach, not particularly nice one, is just across the street (low traffic). Beware of tar! There are several tavernas at the beach. - very polite and helpful staff, especially at the reception (many thanks to Thalia and Aphroditi). - pretty quiet resort during the night hours. - a small shop just across the hotel with useful things for tourists, water, souvenirs and some foods & drinks, operating from 8 a.m onwards. Disadvantages: - low quality food, mostly tasteless or over-salted, lacking variety. Only breakfast could be considered as good. - near the pool, going down the stairs, are the so-called restrooms with showers and toilets, but the showers are out of order and the toilets are not as clean as should be. - no animation whatsoever. Only live Greek music on Saturdays. What has nothing to do with the hotel, but concerns the location: Kalo Nero is a small village (some 750 inhabitants). Nothing much to see, except a big, renovated church and a small square with a former railway station. It has two shops, several restaurants and a pharmacy (check the working hours). Also, there is a camping area near the beach. The local bus connections are very poor. You have to go to Kiparissia, some 7 km away, and from there you can take local buses to other places in the region. Buses time tables are very complicated and prone to daily changes. Taxi fare to Kiparissia is 9 euros one way. The only way to visit around is is to rent a car. So, if the sun and the sea are enough…
Pros: The location is very good, near by the beach. Excellent sunset Quiet place. Cons: Very very poor breakfast, limited amount of fruits, not good choice of fruits (in 7 days we got only apples and orange, in July) and meals. If you ask for more fruits or other varieties, they will answer that the manager doesn't allows it. Room was not cleaned for 2 days, after reaction to reception they cleaned it on 3rd day. Hotels umbrellas on the beach are charged, or you are obliged to take a drink to get free sunbeds. Service is terrible, you order coffee a d you wait 30 min. Than the service boy is looking for additional 10 min to find who ordered the coffee, he will ask everyone. Dinner is worst than breakfast, one of the meals is always mix of what has left from morning. If you ask for more quantity at 20:30 (because they out very little) they answer the meal is finished (although the dinner is served until 21:30). Not worth even 1 cent for the money. Regret that we were here.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 163 reviews