6/10 Okay
Brian J.
Mar 26, 2026
Liked: Cleanliness
Property - 10 out of 10.Customer service - 1/10First the property. Looks exactly like the pictures. Conveniently located. Ocean right across the street to explore.Property is good location to get to downtown Kona or go south. We mainly stayed on the Kona side of the island and all our adventures were a short drive.The property was very nice. Rooms were decent size, everything you need to cook. Pool and hot tub were a nice way to end the day.Now the bad. A week before we arrived, the AC unit went out. We got a message and were told there is a portable AC units and fans. No option of cancelling or getting a different room on the property.When we got there, it was very humid due to the storms. And bad air because of the volcano eruption. Wife an daughter were having respiratory issues due to this and the way to fix it is a dry, air conditioned or dehumidified room. We asked if we could pay for the nights we stayed there and get a refund for the rest and find another place to stay. We were told it’s not their fault people are “allergic to the air.” And they would check on a dehumidifier but we never heard back on that.It was miserable without AC. The portable unit worked good for the master bedroom (where they put it) but who hangs out in the master bedroom? Every other room was too hot and nobody in the rooms for a good nights sleep.Property was awesome if AC works. Customer service is terrible. They just want your
Brian J.
Stayed 5 nights in Mar 2026