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Recent guest reviews

Old property that appears to be renovated. Very small rooms, I clearly didn’t read the size of the room. That was my fault. Beds were comfy, overall pretty clean rooms. Our thermostat in one of the rooms didn’t have a knob so we had the window cracked open the entire time. Clean bathrooms but the toilet is commercial grade and very loud, sounds as if it’d suck you into the next dimension. But, they definitely flush well. Close to lots of shops and few good restaurants. Decent to stay as long as you’re not looking for any “wow” factors.

They did not clean the room or restock amenities my whole stay.

The property has good location, easy to go everywhere. Staff are friendly however the hotel is old. Only one lift was working during our staying so it not convenient and took time. Water is hard to turn off without dripping which is annoyed as you can hear while on the bed. The heater is not very old and not working on my first day. The fixed the second day but still not working at night time. Room is too small. Other party went with me but book directly with Baranof paid the same price with the price I booked from Orbitz but get a very nice room (suite, 2 king beds or 2 room with big TV). My checkout receipt from the hotel showed a different amount paid vs with the receipt from Orbitz, which is much lower prices!!!

Poor service

Historic hotel with up to date rooms.

I would call this hotel the Hotel of No! Regardless of what you asked the staff the answer was no. Never a let me check just a straight up No. on average I spend roughly 100 nights per year in Hotels. I’ll sleep in my jet before I come back to this property.

The bed was super comfortable, room clean and the location is excellent. The building itself is old and maybe a bit neglected (ie windows could use a washing). The food was ok -- Standard American Diet (SAD). Food is not the reason to go to Juneau. Beautiful place, friendly people. Staff seemed a bit disgruntled.

Enjoyed the old style of the hotel and the great Bartender Will. The Hotel had been closed for a while and lots of items are not working in the rooms. The parking lot is very small so expect so damage to your car. Overall we enjoyed our stay but the description of the rooms on Orbitz is not necessarily what you will get.....that's what they told us when we checked in.

Location was great staff was excellent

Nice Hotel downtown Juneau. What more can I say? ww

This hotel was nice and clean. It was centrally located near shops and restaurants. However, it was very noisy. I think because it's an older hotel, the walls must be very thin. So if you stay here and want to sleep, bring some good ear plugs.

The location of the Baranof Hotel is excellent. Walking distance from everything downtown in Juneau. It's an older hotel, and we knew this going in.....but the TV remote did not work properly. It was very hot the day we arrived and spent the first night very hot - hard to sleep. They provided a small oscillating fan, but it wasn't enough to cool down the room (Juneau doesn't have AC as they usually don't need it). The beds were good - very comfortable, but the bathrooms are small (a consequence of this being an older hotel) and the bathrooms have no fans or exhaust fans so it gets quite stuffy and hot. It was a good value, and again the location is excellent.

Hotel is older with small elevators. Staff is friendly. Rooms are small but well maintained.

My room was haunted on the 4th floor! The steak and eggs for breakfast was quite good.

Staff at check in inefficient and surly. Room was okay.

Centrally located and worked well for my purposes. One improvement I will suggest is that they have a sign that one can see at night. I drove past the hotel and ended up on a road that took me a long way on a narrow street and made getting to the hotel very difficult.

There are not many options in Juneau. Location is great and close just to everything! Understable that hotel is not new and rooms while on smaller side are still ok. But there is probably no sound insulation whatsoever: phone conversation and sneezing next room was literally heard as it is here.

Perfect location. Can walk everywhere easily. Arrived early and was told check in only starts at 3pm. Really. Most flights leaves early in the morning so many early check outs. Walls are paper thin and flushing toilets sounds like a hurricane. Doors seems to shut with a bang too, so forget trying to take a nap in the afternoon. Room was warm so opened the window just to be entertained by the homeless in the street below. Called the front desk around 7 pm for some extra towels. Was told that housekeeping had gone home and that a bellman will bring them. 9pm I went to the front desk to remind the agent that the towels still have not arrived. I asked if somebody could take them up to the room. Ummmm they never arrived. When checking out I asked the agent if she could please print my bill. She said no. Bizarre. Another agent came to the rescue. I stay in hotels about a 100 nights a year. This experience will not be repeated.

N Franklin St Juneau AK

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining
  • Fitness center

Located in Downtown Juneau, Baranof Downtown, BW Signature Collection is within a 5-minute walk of popular attractions such as Alaska State Capitol and St. Nicholas Russian Orthodox Church. This 215-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can sip a beverage at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities.


Property features

Baranof Downtown, BW Signature Collection features a gym, free WiFi in public areas, and conference space. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.

Room options

Standard Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (2 King Beds)

2 King Beds | Sleeps 4

Standard Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Guest reviews for Baranof Downtown, BW Signature Collection

Everyone (12) Couples (18) Business (10) Family (15) Friends (2) Other (7)
4
Family

Old property that appears to be renovated. Very small rooms, I clearly didn’t read the size of the room. That was my fault. Beds were comfy, overall pretty clean rooms. Our thermostat in one of the rooms didn’t have a knob so we had the window cracked open the entire time. Clean bathrooms but the toilet is commercial grade and very loud, sounds as if it’d suck you into the next dimension. But, they definitely flush well. Close to lots of shops and few good restaurants. Decent to stay as long as you’re not looking for any “wow” factors.

By on Sep 16, 2021

2
Family Business Business

They did not clean the room or restock amenities my whole stay.

By , from glendive on Sep 15, 2021

Review comment responded on Sep 16, 2021

I apologize for your experience, we ask that guests call and request room services due to some guests quarantining for covid without notifying the staff and other guest that would like to limit their close contacts during their stay.

2
Family Family with small children

The property has good location, easy to go everywhere. Staff are friendly however the hotel is old. Only one lift was working during our staying so it not convenient and took time. Water is hard to turn off without dripping which is annoyed as you can hear while on the bed. The heater is not very old and not working on my first day. The fixed the second day but still not working at night time. Room is too small. Other party went with me but book directly with Baranof paid the same price with the price I booked from Orbitz but get a very nice room (suite, 2 king beds or 2 room with big TV). My checkout receipt from the hotel showed a different amount paid vs with the receipt from Orbitz, which is much lower prices!!!

By on Aug 23, 2021

Review comment responded on Aug 24, 2021

Thank you for taking the time to review, due to radiant heat in our older hotel and warmer weather, we turned the heat off during the day, and turned it back on at night as the heat builds considerably in the rooms when the pipes are running. When available we do our best to accomadate guests to the best of our abilities, but we also have limited premium rooms and larger multiple occupancy rooms.

1
Family with small children

Poor service

By on Jul 20, 2021

Review comment responded on Jul 21, 2021

Sorry for your experience, we will work hard to improve our service levels.

5
Family Partner Couples

Historic hotel with up to date rooms.

By on Jul 17, 2021

Review comment responded on Jul 19, 2021

Thank you for your response! We hope to bring all rooms to standard over the next few winters and will work very hard to do so!

2
Business Business

I would call this hotel the Hotel of No! Regardless of what you asked the staff the answer was no. Never a let me check just a straight up No. on average I spend roughly 100 nights per year in Hotels. I’ll sleep in my jet before I come back to this property.

By on Jul 1, 2021

Review comment responded on Jul 6, 2021

Thank you for taking the time to respond, I am sorry that your experience was negative, and I hope that some of the issues are addressed by our property improvements this winter and better post-covid planning and staffing next year as we recover operations.

5
Everyone

By on Jun 30, 2021

3
Family Friends

The bed was super comfortable, room clean and the location is excellent. The building itself is old and maybe a bit neglected (ie windows could use a washing). The food was ok -- Standard American Diet (SAD). Food is not the reason to go to Juneau. Beautiful place, friendly people. Staff seemed a bit disgruntled.

By on Jun 30, 2021

Review comment responded on Jul 6, 2021

Thank you for taking the time to respond, your feedback was lovely considering you had a negative impression of staff attitudes. I apologize for your experience and I hope that it was just a passing moment, we have been quite busy since reopening and overall I think our staff is very friendly and most have been with the hotel for years.

4
Family

Enjoyed the old style of the hotel and the great Bartender Will. The Hotel had been closed for a while and lots of items are not working in the rooms. The parking lot is very small so expect so damage to your car. Overall we enjoyed our stay but the description of the rooms on Orbitz is not necessarily what you will get.....that's what they told us when we checked in.

By on Jun 27, 2021

Review comment responded on Jul 6, 2021

Thank you for taking the time to provide valuable feedback. I apologize for what sounds like multiple maintenance issues in your room, our staff has been very busy and we expect to be very busy this winter on property improvements.

5
Family

Location was great staff was excellent

By on Jun 26, 2021

Review comment responded on Jul 6, 2021

Thank you so much for a glowing review!

Baranof Downtown, BW Signature Collection

127 N Franklin St, Juneau, AK 99801
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