4/10 Poor
HWEE BENG
Traveled with family
Nov 18, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
expect less than basic for this hotel
the indian lady at counter was friendly. Shower gel has nice smell. Parking convenient but need download parking app to pay. a bit difficult to find the location. google map a bit lost. surrounding no food. but according to friendly indian lady, walking distance about 10-15 mins got a few indian restaurants. we decided to call for delivery for breakfast. grab pay about RM15 to KSL. so u roughly know the distance. At night dont come back too late after 11pm. heard from grab uncle there are road blocks. so do ask the counter. not sure they will know or they will tell or not
terrible hotel stay...
1) first time i see a lift without numbers only blind friendly
2) bedsheets all with stains
3) blankets with terrible stains
4) ants crawling everywhere
5) TV can't watch
6) telephone no indication what number to call for housekeeping. tried Zero. no one picks up
7) no fan control. fan is at full speed. never switch on, a bit stuffy. switch on, too big. because is right under the bed, children too cold.
8) fridge inside rusty
9) shower area no shower curtain. toilet bowl and floor sure wet 100%
10) shower room light spoil. only toilet lights working
11) under sink leaking. they put a dustbin underneath at first i thought is normal to do so.. then later realsied is because to catch leaking water.
12) stay at your risk.. mirror seems 2-way. anyway can't proof. so we use towel to cover up both mirrors.
HWEE BENG
Stayed 1 night in Nov 2024