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DoubleTree by Hilton Hotel Johor Bahru

4.0 star property
Hotel with 3 restaurants, a quick walk to Komtar JBCC

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Hotel Johor Bahru

Outdoor pool, sun loungers
Executive lounge
Exterior
Suite, 1 King Bed, Corner | Minibar, in-room safe, desk, laptop workspace
Suite, 1 King Bed, Corner | Living area | 40-inch LED TV with cable channels, TV

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar

Explore the area

Map
12 Jalan Ngee Heng, Johor Bahru, Johor, 80000
  • Komtar JBCC
    ‪3 min walk‬
  • Johor Bahru City Square
    ‪10 min walk‬
  • Johor Bahru Customs, Immigration, and Quarantine Complex
    ‪3 min drive‬
  • Johor Bahru (JHB-Senai Intl.)
    ‪35 min drive‬

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Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | 40-inch LED TV with cable channels, TV

Suite, 1 Bedroom

  • City view
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View | View from room

Deluxe Room, 1 King Bed, Pool View

  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

View from room

Room, 2 Twin Beds

  • City view
  • 334 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for King Room, Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

King Room, Room, 1 King Bed

  • City view
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms | Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, 2 Bedrooms

  • City view
  • 1001 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for King Executive Suite with Executive Lounge Access

Minibar, in-room safe, desk, laptop workspace

King Executive Suite with Executive Lounge Access

  • City view
  • 676.1 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds (High Floor)

View from room

Deluxe Room, 2 Twin Beds (High Floor)

  • City view
  • 334 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (High Floor)

Shower, rainfall showerhead, designer toiletries, hair dryer

Deluxe Room, 1 King Bed (High Floor)

  • City view
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Corner

  • City view
  • 689 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds

View from room

Executive Room, 2 Twin Beds

  • City view
  • 334 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area | 40-inch LED TV with cable channels, TV

Presidential Suite, 1 King Bed

  • City view
  • 1679 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for King Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

King Room, 1 King Bed

  • City view
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Accessible

View from room

Room, 2 Twin Beds, Accessible

  • City view
  • 334 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

Executive lounge

Executive Room, 1 King Bed

  • City view
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Twin Room with Roll in Shower

Minibar, in-room safe, desk, laptop workspace

Accessible Twin Room with Roll in Shower

  • Sleeps 3
  • 2 Double Beds

View all photos for Accessible King Room With Roll In Shower

Minibar, in-room safe, desk, laptop workspace

Accessible King Room With Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Deluxe Family Suite

Minibar, in-room safe, desk, laptop workspace

Two Bedroom Deluxe Family Suite

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Executive King Room

Minibar, in-room safe, desk, laptop workspace

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for King Executive Suite With Executive Lounge Access

Living area | 40-inch LED TV with cable channels, TV

King Executive Suite With Executive Lounge Access

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Minibar, in-room safe, desk, laptop workspace

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room With Pool View

Minibar, in-room safe, desk, laptop workspace

Deluxe King Room With Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Minibar, in-room safe, desk, laptop workspace

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for One Bedroom Suite

Shower, rainfall showerhead, designer toiletries, hair dryer

One Bedroom Suite

  • Sleeps 2
  • 1 King Bed

View all photos for King Corner Suite With Bath Tub

Living area | 40-inch LED TV with cable channels, TV

King Corner Suite With Bath Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, laptop workspace

Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for King Room

Minibar, in-room safe, desk, laptop workspace

King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Minibar, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Johor Bahru

Located in Central District, DoubleTree by Hilton Hotel Johor Bahru is within a 5-minute walk of Komtar JBCC and within 15 minutes of other popular attractions like Johor Bahru City Square. This 4-star hotel welcomes guests with 333 rooms and conveniences like a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Komtar JBCC - 3 min walk - 0.2 miles
  • Johor Bahru City Square - 10 min walk - 0.6 miles
  • Johor Bahru Customs, Immigration, and Quarantine Complex - 3 min drive - 2.2 miles
  • KSL City Mall - 4 min drive - 2.4 miles
  • R&F Mall - 5 min drive - 3.0 miles

Getting around

  • JB Sentral - 8 min walk
  • Kranji Station - 8 min drive
  • Senai International Airport (JHB) - 34 min drive

Restaurants

  • ‪4 Fingers Crispy Chicken - ‬5 min walk
  • ‪Haidilao Hot Pot - ‬5 min walk
  • ‪Makan Kitchen - ‬1 min walk
  • ‪Lepak Corner - ‬4 min walk
  • ‪Tony Roma's - ‬6 min walk

About this property

DoubleTree by Hilton Hotel Johor Bahru

Hotel with 3 restaurants, a quick walk to Komtar JBCC
DoubleTree by Hilton Hotel Johor Bahru features a full-service spa, an outdoor pool, and a 24-hour gym. Parking is MYR 10 per night (MYR 49 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for MYR 130.00 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect WiFi and 40-inch LED TVs with cable channels. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, coffee makers, and laptop-compatible safes are other standard amenities.
An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Crystal Leaf Beauty. Services include deep-tissue massages, hot stone massages, and sports massages. The spa is open daily.

Languages

Chinese (Mandarin), English, Malay

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8.8 out of 10, Excellent, 595 reviews
The price is $76
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (MYR 15 per day)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (MYR 10 per night)
  • Valet parking on site (MYR 49 per day)
  • RV/bus/truck parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 85 to 85 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Axis Lounge
  • Makan Kitchen
  • The Food Store
  • Tosca

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (14,096 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Pool loungers

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for MYR 150.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 85 to 85 for adults, and MYR 0 to 50 for children
  • Fee for in-room wireless internet: MYR 15 per day (rates may vary)
  • Fee for in-room wired internet: MYR 15 per day (rates may vary)
  • Airport shuttle fee: MYR 130.00 per vehicle (roundtrip, maximum occupancy 4)
  • Self parking fee: MYR 10 per night
  • Valet parking fee: MYR 49 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 150.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Doubletree Hilton Hotel Johor Bahru
Doubletree Hilton Johor Bahru
Doubletree Hotel Johor Bahru
Doubletree Johor Bahru
Hilton Doubletree Johor Bahru
Hilton Hotel Johor Bahru
Hilton Johor Bahru
Hotel Hilton Johor Bahru
Johor Bahru Doubletree
Johor Bahru Hilton
DoubleTree by Hilton Hotel Johor Bahru Hotel
DoubleTree by Hilton Hotel Johor Bahru Johor Bahru
DoubleTree by Hilton Hotel Johor Bahru Hotel Johor Bahru

Frequently asked questions

Is free cancellation available at DoubleTree by Hilton Hotel Johor Bahru?

DoubleTree by Hilton Hotel Johor Bahru offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at DoubleTree by Hilton Hotel Johor Bahru?

As of Apr 25, 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Johor Bahru on May 5, 2025 start from $79.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to DoubleTree by Hilton Hotel Johor Bahru?

This hotel is situated in Central District within a short 10-minute walk of Johor Bahru City Square and also 3 minutes on foot from Komtar JBCC. You'll also find KSL City Mall and Johor Bahru Customs, Immigration, and Quarantine Complex within a short drive.

Is parking available on site at DoubleTree by Hilton Hotel Johor Bahru?

Yes, valet parking is offered for MYR 49 per day. Electric car charging and RV/bus/truck parking are also available for guests.

Is there a spa available at DoubleTree by Hilton Hotel Johor Bahru?

Crystal Leaf Beauty is the hotel's full-service spa and services include deep-tissue massages.

Does DoubleTree by Hilton Hotel Johor Bahru have a casino?

No, DoubleTree by Hilton Hotel Johor Bahru doesn't have a casino.

Is there an indoor pool at DoubleTree by Hilton Hotel Johor Bahru?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What amenities will couples enjoy at DoubleTree by Hilton Hotel Johor Bahru?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at DoubleTree by Hilton Hotel Johor Bahru?

Yes, guests can enjoy a spa tub at this hotel.

Does DoubleTree by Hilton Hotel Johor Bahru have a restaurant with a breakfast menu?

Yes, DoubleTree by Hilton Hotel Johor Bahru has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does DoubleTree by Hilton Hotel Johor Bahru allow pets to stay free of charge?

No, pets and service animals aren't allowed at DoubleTree by Hilton Hotel Johor Bahru.

Does DoubleTree by Hilton Hotel Johor Bahru have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to DoubleTree by Hilton Hotel Johor Bahru?

The closest major airport to DoubleTree by Hilton Hotel Johor Bahru is Seletar Airport (XSP), which is 14.1 mi away (33 minutes by car). Another top airport is Senai International Airport (JHB), which is located 18 mi away (34-minute drive).

Are there rooms with balconies at DoubleTree by Hilton Hotel Johor Bahru?

No, there aren't any guestrooms with balconies at DoubleTree by Hilton Hotel Johor Bahru.

Does DoubleTree by Hilton Hotel Johor Bahru offer wedding services?

There are wedding services available at DoubleTree by Hilton Hotel Johor Bahru if that's in your vacation plans.

DoubleTree by Hilton Hotel Johor Bahru Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 608 out of 1004 reviews
Rating 8 - Good. 311 out of 1004 reviews
Rating 6 - Okay. 62 out of 1004 reviews
Rating 4 - Poor. 16 out of 1004 reviews
Rating 2 - Terrible. 7 out of 1004 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Corinne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained and very comfortable. Not many shops and eateries around so less convenient if you need a late night snack or early breakfast - unless you eat in the hotel. Walking to the nearest mall takes about 15 mins depending on pace.
Stayed 1 night in Jan 2025

10/10 Excellent

ZAINAH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4-generation Family trip

This is my 2nd visit to the same hotel with family member of 35. Racheal front-desk staff who handle our family Check-in and check-out was efficient and friendly.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

4th generation Family trip

Check-in was very smooth despite so many rooms with different need. It was pleasant surprise to have front-desk staff Racheal to handle our check-in and check-out with no hickup as compare to my last year visit. Everything was good for a family of 35 pax except for toilet biget spray in one of the was leaking and not wheelchair family.
Stayed 2 nights in Jan 2025

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, room was large and comfortable and the staff in particular was amazing - friendly and professional. The biggest drawback is the hotel's location, surrounded by construction and it's not a particularly convenient or walkable area. You'll need transport to get anywhere.
Stayed 3 nights in Jan 2025

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was smooth and front desk Jufli is very service oriented who helps with ease of checking in and out process.
Stayed 1 night in Jan 2025

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

HAI

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor location
Stayed 1 night in Dec 2024

8/10 Good

Mark

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Standard business hotel. Meets expectations.
Stayed 2 nights in Dec 2024

10/10 Excellent

kent

Traveled with family and small children
Liked: Amenities
Nice and Clear
Stayed 3 nights in Dec 2024

10/10 Excellent

Jing Hong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd times checking in this hotel. Convenience area. Cleanliness is good and the buffet is great too.
Stayed 1 night in Dec 2024

10/10 Excellent

Mohamad Hazrin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great location and friendly staff
Stayed 2 nights in Dec 2024

8/10 Good

Norita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Tan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Love the welcome cookies
Stayed 2 nights in Dec 2024

10/10 Excellent

Islinda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given warm delicious cookies on arrival. The staff were very welcoming and our room was clean and cozy. It’s a beautiful hotel and will most definitely stay again. We actually stayed at the Peneng location then came to Johor Bahru.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nor Azlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mohammad Ridzuwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable stay
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Double Tree Hilton great stay.

Is a great stay in this hotel. Staff are friendly and helpful. Hotel is clean. Bed is comfortable. Lives the welcome cookies..delicious! But not so fancy about the breakfast. Fruits selection is limited. Food selection is wide but not 5 stars taste. Loves the food at Tosca. Will give a 7 stars rating.
Stayed 2 nights in Dec 2024

10/10 Excellent

Connie

Stayed 1 night in Sep 2024

8/10 Good

Wee Wei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is so clean even the details in the bathroom and this is hard to find in Malaysia. Staffs are all so polite, I feel so welcome here. Food quality can be improve in the lounge and will be nice if cocktail hours can be extended.
Stayed 1 night in Dec 2024

10/10 Excellent

Aram

Stayed 1 night in Dec 2024

4/10 Poor

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointment Stay

The stay was okays until we found bed buds clawing out from my daughters pillow. Immediately called the front desk, house keeping guy was sent up n confirmed is bed bugs. Took photos,called his boss. The guy wss good, apologise to us regarding the unpleasant experience we had . Hotel offer to us changed of room (i mean we have to except it bcos is like close to 2am) waited for someone to pass us the new room key, when the reception staff arrived at hotel room door step, he give us a look like we are causing him inconvenience, pass us the key, didn't said anything , not even bothered to offer to send us to the new hotel room, go to the lift lobby and can't wait to go dowm, leaving us in shock. The whole night until we checked out, no one bother to reached out to us, checking are we alright, how are we doing after traumatised by the bed bugs. Feedback to the manager on duty only given his name card said will be dropping me an email regarding the whole incident. I am kind of disappointed with Hilton Group services. I can provide the bed buds clawing picture if requested
Stayed 1 night in Dec 2024

8/10 Good

Senthilan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

emilyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast option was good, room was big
Stayed 1 night in Nov 2024

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