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Citrus Hotel Johor Bahru by Compass Hospitality

3.5 out of 5.0

Recent guest reviews

The hotel is strategically located beside JB City Square and JB Sentral.(bus terminal). Clean Room with King sized bed, wall mounted flat screen TV, mini fridge. Hot and cold shower. Buffet breakfast. The staffs stood out with great service from the front desk to the breakfast staffs. Special mention to Mr. Ikmal.

check in at 7pm and the lobby is smelling very bad , worst then toilet , the reception staff tell me that this smell is only at the reception area. i felt like vomiting & fainting, in Singapore this is a health hazard . When to the room till now the wifi is extremely slow or not working . Room size is good Room cleanliness is good toilet & air con is good Checkin staff Kamis is excellent service & helpful. Again worst hotel for wifi and maintenance of lobby . i had prepaid the room charges with Agoda ,no refund so had no choice but stuck with this hotel. i c/o on 18 july , gng to another hotel .

First of all, there were 3 computers but only 1 receptionist. I have to wait for about 15-20 mins. We were allocated a very old mouldy room at the 4th floor. I than complained to the receptionist that it was nothing like the pictures, the windows could not be locked and was facing the ugly side of the dirty yucky building. I request to change a better room but was denied at first. I then request to speak to the manager and than only the receptionist changed my room to a better one on the 5th floor. Still, it was only average. The toilet is old and the shower is so yucky, you can see that they have been putting gums again and again instead of changing it.

If you are planning to shopping or spend your days by trip to various destination in johor bharu, this hotel is enough for you. This hotel is right at the center of the city, right beside of shopping mall(JBCC and JBCS) also 15 minutes to Istana Serene. This hotel also near to many chinese and indian restaurant if you want a culinary tour. Just spent your day outside the hotel, and when you back at night, this hotel is very comfort for sleep. FYI, the wifi is very bad. I also suggest you to not take the breakfast service, so many restaurant next to this hotel with cheap and delicious food.

The hotel is just a stone throw away to the City Square (mall) & CIQ, which is I guess their most best values. Other then that everything goes down the drain. After a tiring day a smile on your reception staff might be a cheerful sight but thats not the case so I thought ok I probably caught her on a bad moments but anyway lets go straight to our rooms. I stayed on the 9th floor, first experience the elevator was small (like half the size our our standard normal elevator). Reaching our floor probably a bit dimmed (maybe for a romantic feel, not!). From there internet you've probably seen the picture of a blue room with a chandelier as a backdrop well thats the room (similar) I've got so what's my first impression is. The bed is a very low on the floor, spacious yes. Lighting is a bit poor as not all room is well lit. The most disgusting or disappointment is the shower cubicle; is not even being clean up. We have hairs from the previous guest who's staying in the room. Then we have ants at the bed while makes me wonder if the itches is from the ants or bed bugs. This whole room is practically a disaster & to think that this is a 4 star hotel??!! Toilet / Shower - No hot water even after heater is on for more then 30 mins Towel & Toilet Amenities - available Coffee / tea - available (+ drink bottles) Minibar - available (empty) Internet - available (free) worst speed ever like its not even moving Restaurant / bar - available Club Lounge - available (limited) Massage / spa - n/a Gym - available (limited) Retail shop - 7-Eleven only Entertainment - cable tv but not clear (fuzzy reception) / tv screen has a dead pixel Bed / Pillow - bed is hard & itchy. Pillow is too soft & no extra pillow Do I recommend : No

Convenient location. That's about all that is good about this hotel. Clean sheets but water pressure very low. Can't take a good shower here. Single bed is so small, narrow feels like 2 feet in width. Mattress too soft. Hard to get a good nite sleep here. Air cond noisy and hums all night through... Internet slow and unstable. Becareful about asking information from staff. I was conned into taking an executive cab. Was told the fare to Senai Airport is about RM50. Turn out I had to pay RM82 including a surcharge fee of RM12. !! The male staff who booked the taxi for me told me the taxi is the driver who often takes guests from Citrus Hotel to the Airport. That being the case why he fooled me about the fare and did not mentioned it was an executive taxi when I did not request for one? And why did he not tell me about the surcharge of RM12 ? It was just around 4.25 pm in the afternoon, why a surcharge?? A likely scam between this staff and others, and the taxi driver!! Beware! And don't bother to have breakfast buffet at this hotel, It sucks with very little to choose from and nothing really fresh. Won't stay here again, ever!

I Stay at this hotel on 7-8th June during my medical trip to Johor Bahru. This hotel has a Great Location, just in front of it, JBCC (Johor Bahru City Square) Shopping Mall, around of the hotel is shopping arcade, and many hawker street food. Just 10 minutes walk you'll found JB Sentral Station. But unfortunately i book for twin bed , no smoking room, they said fullbooked and offer me queen size bed no smoking room or twin but smoking room. the room is quite nice, bed is small, bathroom is clean. If you hire a car, i don't recommend this hotel, because hard to find a car park.

The hotel is just a walking distance to Immigration checkpoint thus its good for those on transit to Singapore. You can find lots of local coffee shop and food joints. The club room is spacious and the bathroom is well maintained & ventilated. Was greeted warmly by the staff. The check in process was fast and very impressed with their professional and friendly service. Our special mention & thanks to Mr Bada n the night staff...who assisted us well and for that... Everything is pleasant!

Location wise, this hotel is convinient. It is right accross the JB CIQ and next to the johor bahru city square. We had anticipated the worst since reading all the negative reviews here. But, our family thankfully did not experience any discomfort at this hotel (we only stayed for 1 night though, maybe like 12hours only). We actually had a good experience here. We were upgraded to a club room while our booking was for standard room. Free of charge. We really appreciated that. The room was ok. It was clean and spacious. Bed was comfortable, towels were clean, it was just enough for us. I did notice some molds in the bathroom though. Not surprising since it is very humid and there was not enough ventilation in the bathroom. But overall, the hotel was ok for a one night stay.

The only good thing about this hotel is its location and helpful receptionist. The room is not clean and the air in the room caused my children sneeze all the time. I see quite alot of very2 young couple going in and out. I dont think this hotel is for family vacation.

No. 16, Jalan Station Johor Bahru Johor

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • Business center

Located in Central District, Citrus Hotel Johor Bahru by Compass Hospitality is next to Johor Bahru City Square and Johor Bahru Old Chinese Temple. This 125-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. It's in central Johor Bahru and also a short walk from Komtar JBCC and Angry Birds Activity Park Johor Bahru.


Dining

Enjoy a leisurely bite to eat at Citrus Cafe, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All of Citrus Hotel Johor Bahru by Compass Hospitality's 125 air-conditioned rooms provide coffee makers, free bottled water, and safes. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer free toiletries and bidets. Rooms also include desks.


Property features

Citrus Hotel Johor Bahru by Compass Hospitality features a fitness center, free WiFi in public areas, and conference space. For transportation, you can make use of an airport shuttle (available on request), as well as an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a business center, a computer station, and laundry facilities.

Room options

Deluxe Room

Queen 1 | Twin 1 | Sleeps 2

Family Suite, 1 Queen Bed

Queen 1 | Sleeps 3

Family Room

Full 1 | Twin 1 | Sleeps 3

Standard Plus Room

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

50% of guests recommend this hotel

Total of 835 reviews