I got a windowless room, despite picking a room depicted online as having a window. The trash can had not been emptied. The air conditioner tried, but never got the room actually cool. The walls were thin and so I could hear all the noise happening in the hallway
had a good stay
The hotel is located at Jalan Wong foo and city square . Fantastic location but the counter service and waiting time is really long .
Overall, the experience was satisfying. The location leaves a bit to be desired, however, I would stay again. The room was nice and the staff friendly.
The only good point is that it is near to the customs. Other than that, not worth the money paid and the service given.
This is not a 4 star hotel as claimed, but rather, a 2 star budget hotel. Staff were not properly trained and new. Breakfast was chaotic and often ran out of forks and spoons as well as bowls. Guests have to wait for staff to wash the dirty ones in the kitchen. The only dish with some meat added was the pasta. Orange cordials served was as bland as water.
- The location leaves a bit to be desired. - The deluxe room with access to the club area isn't really worth the money for single travellers, but could be nice if in a group.
with in 10 mins walk from jb railway station bus to legoland, hello kitty land and jpo from jb railway station 3 mins walk to night market
Well, because I booked in every last minute, I pay RM300 for just one night which is very expensive for a 3 star hotel. Check-In took me 3.5 hours. If they are able to tell me a fixed time when my room is ready, I am still ok. Because I can go shop and come back. But they cannot confirmed when it will be ready, they only keeps saying "ASAP" or "soon". Although the manager is nice to explain and bring us to a event room to sit and rest, 3 hours waiting for a room is far too long (despite their check in is 2pm and I reached 3pm). The room only has shampoo and body wash. Design of room to me as a 3 star hotel is still acceptable. Room is clean to a 3 star hotel level. Bed is comfortable although the bedding cover looks dirty w stains and torn. TV is LCD with some channels to watch. Location is excellent. Just cross the road is City Square shopping mall. Downstairs have convenience store. Opposite hotel has Coffeeshop and u can find food there. Walk a 5mins and u will reach JB Bazaar, night market. Can be quite big but pls do be careful of pickpocket and gangster. Don't bring too much cash or valuable stuff. And don't hang out there too late. Overall, I think I will stay this hotel again.
Located in Central District, Citrus Hotel Johor Bahru by Compass Hospitality is adjacent to Johor Bahru City Square and within a 5-minute walk of other popular sights like Komtar JBCC. This 3.5-star hotel has 125 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym. It's connected to a shopping center in central Johor Bahru and also close to KSL City Mall and Johor Bahru Customs, Immigration, and Quarantine Complex.
Enjoy a bite to eat at Citrus Cafe, the hotel's onsite restaurant.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, free toiletries, and bidets. Coffee makers, safes, and phones are also standard.
At Citrus Hotel Johor Bahru by Compass Hospitality, guests have access to a gym, free WiFi in public areas, and conference space. Transportation is made easy with an area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include a business center and laundry facilities.
I got a windowless room, despite picking a room depicted online as having a window. The trash can had not been emptied. The air conditioner tried, but never got the room actually cool. The walls were thin and so I could hear all the noise happening in the hallway
had a good stay
Dear Doris Chin, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well.
Dear valued guest, We glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again. Thank you.
The hotel is located at Jalan Wong foo and city square . Fantastic location but the counter service and waiting time is really long .
Overall, the experience was satisfying. The location leaves a bit to be desired, however, I would stay again. The room was nice and the staff friendly.
The only good point is that it is near to the customs. Other than that, not worth the money paid and the service given.
This is not a 4 star hotel as claimed, but rather, a 2 star budget hotel. Staff were not properly trained and new. Breakfast was chaotic and often ran out of forks and spoons as well as bowls. Guests have to wait for staff to wash the dirty ones in the kitchen. The only dish with some meat added was the pasta. Orange cordials served was as bland as water.
- The location leaves a bit to be desired. - The deluxe room with access to the club area isn't really worth the money for single travellers, but could be nice if in a group.
with in 10 mins walk from jb railway station bus to legoland, hello kitty land and jpo from jb railway station 3 mins walk to night market
Well, because I booked in every last minute, I pay RM300 for just one night which is very expensive for a 3 star hotel. Check-In took me 3.5 hours. If they are able to tell me a fixed time when my room is ready, I am still ok. Because I can go shop and come back. But they cannot confirmed when it will be ready, they only keeps saying "ASAP" or "soon". Although the manager is nice to explain and bring us to a event room to sit and rest, 3 hours waiting for a room is far too long (despite their check in is 2pm and I reached 3pm). The room only has shampoo and body wash. Design of room to me as a 3 star hotel is still acceptable. Room is clean to a 3 star hotel level. Bed is comfortable although the bedding cover looks dirty w stains and torn. TV is LCD with some channels to watch. Location is excellent. Just cross the road is City Square shopping mall. Downstairs have convenience store. Opposite hotel has Coffeeshop and u can find food there. Walk a 5mins and u will reach JB Bazaar, night market. Can be quite big but pls do be careful of pickpocket and gangster. Don't bring too much cash or valuable stuff. And don't hang out there too late. Overall, I think I will stay this hotel again.
Dear Ms. Elizabeth R,Thank you for staying with us and taking the time to provide valuable feedback about our service. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to serve you better. Best regards,