Fire, faulty generator, erratic a/c, slow service, lack of transparency when their are issues, and tons of bug bites. We paid over $1k to fly home early. The generators caught fire right next to all the guest rooms. Black billowing smoke. No fire alarms went off. They evacuated the lodge. Told guests to go into their rooms to take any valuables. But then 10 mins after the fire was out, put everyone back in their rooms without a review of safety. Electricity was turned off without notice for 20 hours (this was apparently planned). No a/c despite 80 degree temps. Per other reviews, apparently wasn’t the first time. The rooms were stifling and we weren’t able to sleep. No one was communicating to us, we had to guess for ourselves. Even before power issues, I had so many bug bites despite wearing deet that I look like I have chicken pox - on my eyes, neck, feet, and ears. It took 35 minutes for them to get us into our room when we first arrived (with no line). Half the time you order food it comes 2 hours later - you learn to order before you’re hungry and plan an activity for while you wait. For guests checking in, they didn’t mention the issues, or explain why there was no power. That felt really dishonest to me. They said they would refund 2 nights for our inconvenience. I have yet to see this come through and I have emailed them with no response.
By far the best location on island.. not even close. The cabanas privacy there is top notch.
I loved our cottage ! Having garden showers brought me back to my childhood days except these showers were romantic :) The bed and pillows were very comfortable and well kept by staff. The restaurant and reception area faced the beautiful ocean. Our cottage too! It was perfect !
Bathroom/ toilet area was gross. We had no water (sink/shower/toilet) FIVE separate times during the stay. Could not shower/ wash hands/ flush toilet. Each time we were told that a pipe burst.
Beautiful place, allows for intimacy and focus on ur partner on vacation with. Clint is the MAN!!! Very helpful and resourceful man.
We had an amazing time at Keyonna. The view is to die for. The staffs there are amazing. They’re always happy and helpful.
Resort is amazing, just perfect to relax and enjoy the beach. The staff were very attentive and helpful, always satisfying your needs. Food was very good and our room location, priceless.
Pros: This resort was exactly what I was looking for. I spent 5 days solo there and was able to get all of the sun and sand that I needed. My room was in the perfect place. Just a walk out the door front or back and I was on the beach or in the lounge area of the resort. The staff was amazing especially Ms. Sandy and Akeem. For a moderately picky eater I was able to find something that I wanted to eat during each meal service but a few times I had the same things for breakfast (eggs) and lunch (salad). Cons: My room didn’t have an ironing board or iron (never got the ironing board) and trying to get towels when housekeeping forgot to replace them took longer than expected. I actually had to go to the front desk and pick them up.
Great Ambiance and wonderful staff. The overall experience is very relaxing, enjoyable, and had a great time.
Keyonna Beach has an excellent staff but the resort is a bit rustic and dated. It’s OK, however compared to other all inclusive’s we stayed at in this price range, it falls short. The Beach is nice, however the adjacent properties are abandoned and unappealing. The food was very good and assorted throughout our week long stay.
As we pulled up in the cab we were greeted by the head of security who just happened to be walking by. He introduced himself, welcomed us and carried our luggage into the Reception area. That was just the beginning of the exceptional service we received at Keyonna Beach. After a long trip we were provided a quick couple rum punches as we sat and waited to be checked in and our room was being cleaned. They also provided lunch even though it was after lunch hours. We stayed in one of the Beach Front Cottages with plunge pool (#41). The cottage was spacious and comfortable. We loved the outdoor showers, patio and of course the private pool. The beach cabana beds were also a nice touch. The above was above average for the Caribbean. Everything seemed fresh and creative. Different meals and specials each night. The house wine choices were fine for us (although you can upgrade). The wait staff was efficient. Our only negative experience was one morning when we were being picked up for a sailing trip we asked for just some toast and jam explaining that we were in a hurry. The taxi was waiting for us and it tool almost 20 minutes to get two pieces of toast. That was not the norm though. Special thanks to Sandy and Acare who made our stay extra special. It seemed Acare was our personal bartender and beach waiter. He went out of his way to make sure we had everything we wanted. The bar and front desk staff were also terrific.
Keyonna Beach Resort - All Inclusive - Couples Only places you next to Turner's Beach and within a 15-minute walk of Darkwood Beach. This 3.5-star hotel has 29 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.
Start your day off right with a free cooked-to-order breakfast, served each morning from 7:30 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service.
The 29 rooms are air-conditioned and have an array of amenities, including free minibar items, balconies, and refrigerators. Guests can expect to find free WiFi. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, ceiling fans, and safes.
At Keyonna Beach Resort - All Inclusive - Couples Only, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can assist with securing valuables, luggage storage, and concierge services. Other amenities at this all-inclusive hotel include a library, a terrace, and wedding services.
Fire, faulty generator, erratic a/c, slow service, lack of transparency when their are issues, and tons of bug bites. We paid over $1k to fly home early. The generators caught fire right next to all the guest rooms. Black billowing smoke. No fire alarms went off. They evacuated the lodge. Told guests to go into their rooms to take any valuables. But then 10 mins after the fire was out, put everyone back in their rooms without a review of safety. Electricity was turned off without notice for 20 hours (this was apparently planned). No a/c despite 80 degree temps. Per other reviews, apparently wasn’t the first time. The rooms were stifling and we weren’t able to sleep. No one was communicating to us, we had to guess for ourselves. Even before power issues, I had so many bug bites despite wearing deet that I look like I have chicken pox - on my eyes, neck, feet, and ears. It took 35 minutes for them to get us into our room when we first arrived (with no line). Half the time you order food it comes 2 hours later - you learn to order before you’re hungry and plan an activity for while you wait. For guests checking in, they didn’t mention the issues, or explain why there was no power. That felt really dishonest to me. They said they would refund 2 nights for our inconvenience. I have yet to see this come through and I have emailed them with no response.
Dear Valued Guest, Thank you for sharing your review. We are truly sorry for the inconveniences experienced during your recent stay with us. Rest assured that the electrical related issues have all been resolved. A request for refund was filed with your third party booking platform on the day after your departure and should have already been processed by them. We will follow up with them in this regard and communicate our findings with you directly. We sincerely apologize once again for your experience and accept full responsibility. Warm Regards, Team Keyonna Beach Resort
Dear Guest, We do thank you for such a great rating. Should you wish to visit once again, it would be our pleasure to host you. Kind regards,
By far the best location on island.. not even close. The cabanas privacy there is top notch.
Dear Jack, We do thank you such a great rating. Should you wish to visit once again, it would be our pleasure to host you. Kind regards,
I loved our cottage ! Having garden showers brought me back to my childhood days except these showers were romantic :) The bed and pillows were very comfortable and well kept by staff. The restaurant and reception area faced the beautiful ocean. Our cottage too! It was perfect !
Hello Dear Guest, Thank you for your great review. We are really happy to know that you had a great time and hope that many happy memories were made in those romantic showers :) It would be a pleasure to host you both once again. Kind regards, Team KeyonnaBeachResort
Bathroom/ toilet area was gross. We had no water (sink/shower/toilet) FIVE separate times during the stay. Could not shower/ wash hands/ flush toilet. Each time we were told that a pipe burst.
Dears Guest, Thank you for taking the time to share your recent experience at Keyonna Beach resort. We are disappointed of the not so good experience you encountered during your stay. It is unfortunate that we left you with such an impression about us. One of our key priorities is to provide the highest level of attentive and courteous service. Nonetheless, your comments have been shared with the team in an effort to improve our overall experience. Thank you again once, and we hope to serve you again should your travels bring you back to the Isles of Antigua. Kind regards,
Beautiful place, allows for intimacy and focus on ur partner on vacation with. Clint is the MAN!!! Very helpful and resourceful man.
Hello King, We truly appreciate the great review. Yes, Clint is really helpful and resourceful and we really happy that he made such a great on you during your stay :) We are also happy to learn that you had a great time just focused on each other which is what we strive for. Should you wish to visit us again we would be happy to have you. Kind regards, Team Keyonna
We had an amazing time at Keyonna. The view is to die for. The staffs there are amazing. They’re always happy and helpful.
Hello Valued Guest, We are so happy to hear you had a great time. It would be our honor to host you both once again. Kind regards, Team Keyonna
Resort is amazing, just perfect to relax and enjoy the beach. The staff were very attentive and helpful, always satisfying your needs. Food was very good and our room location, priceless.
Hello Arleen, We truly appreciate your great review and are pleased to know that your enjoyed both our service and surroundings. We hope that you made great memories and that you will return to refresh these memories once again with your partner. Kind regards, Team Keyonna
Pros: This resort was exactly what I was looking for. I spent 5 days solo there and was able to get all of the sun and sand that I needed. My room was in the perfect place. Just a walk out the door front or back and I was on the beach or in the lounge area of the resort. The staff was amazing especially Ms. Sandy and Akeem. For a moderately picky eater I was able to find something that I wanted to eat during each meal service but a few times I had the same things for breakfast (eggs) and lunch (salad). Cons: My room didn’t have an ironing board or iron (never got the ironing board) and trying to get towels when housekeeping forgot to replace them took longer than expected. I actually had to go to the front desk and pick them up.
Hello Lon, Thank you for your great review, we are happy that you enjoyed your stay and that we were what you needed for your vacation. We are sorry to hear that you were inconvenienced with both the lack of an ironing board and your towels (towards the end of your stay). We have made a note of this and will work towards improving in these areas so that your next stay can be perfect in every aspect. Thanks again for you great review. Kind regards, Richelle
Hello Marley, Thanks for the five star review. We look forward to greeting you both once again. Kind regards, Team Keyonna Beach Resort