2/10 Terrible
Alnisaallah
Business traveler
Jul 10, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel often for work. This was the worst experience I have ever had at a hotel. They did not have pots and dish sets, like it is stated in the amenities list. I was told that they only offered room service on scheduled days and then refused to clean it on my scheduled day. Insulted me. The manager banged on our door on Sunday (My day off), to ask us why we set our trashcan outside the door. We informed him that it was to have it taken out. He then stated that we have to take our own trash out and that he directed his staff not to pick up hotel guests' trash. I as to speak to a manager and called 4 days in a row from work and he was never there, except to terrorize his guest on the weekend. Then they put charges on my room over the total price to pay price, given to me by Expedia and said that it was taxes. When i let them know that Expedia had given me an itinerary with itemized costs and the state taxes was included in price, I was told that they have linen fees! When I complained to Expedia while and work, when i got off and attempted to go in my room. I was locked out! And the manager told me it was because of an overdue balance! And told his staff member that if i didn't have it settled in 1 hour to call the police for an escort! Then I was yelled and screamed at as he walked me to my room. I felt unsafe and scared! I have never had an experience like this i have a I am a Diamond member with Hilton and Marriott. And travel about 9 months out of the year. It was scary.
Alnisaallah
Stayed 10 nights in Mar 2025