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Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Property class: 4

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Photo gallery for Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

A luxurious hotel lobby with a grand staircase, elegant chandeliers, and a well-lit dining area.
A hotel courtyard with a swimming pool, lounge chairs, and a well-lit outdoor seating area.
An outdoor seating area with round tables and chairs, a covered patio, and hanging lights.
A modern hotel lobby with a reception desk, seating area, patterned carpet, and a staircase.
A hotel entrance with a glass facade, a sign reading "PROTEA HOTEL FIRE & ICE!", and a tree in the foreground.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
22 Whitely Street, Johannesburg, Gauteng, 2076
  • Place, Melrose Arch Shopping Centre
    ‪2 min walk‬
  • Place, Wanderers Stadium
    ‪17 min walk‬
  • Place, The Wanderers Golf Club
    ‪4 min drive‬
  • Airport, Johannesburg (JNB-O.R. Tambo Intl.)
    ‪28 min drive‬

Room options

View all photos for Guest Room,1 King Bed ,Non-smoking

A modern hotel room with a large bed, a glass table, a white armchair, and a TV on the wall.

Guest Room,1 King Bed ,Non-smoking

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a seating area with a chair, a TV, and a large window offering a view of a brick building.

Junior Suite, 1 King Bed

  • City view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds

A modern hotel room with two beds, a glass desk, and a large mirror.

Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a white armchair, a TV, and a view of buildings through a large window.

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Johannesburg

Located in Birnam, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch is adjacent to Melrose Arch Shopping Centre and within a 10-minute walk of other popular attractions like James and Ethel Grey Park. This 197-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour gym. It's connected to a shopping center in central Johannesburg and also close to Wanderers Stadium and The Wanderers Golf Club.

What's nearby

  • Melrose Arch Shopping Centre - 2 min walk - 0.1 miles
  • James and Ethel Grey Park - 8 min walk - 0.5 miles
  • Wanderers Stadium - 17 min walk - 0.9 miles
  • The Wanderers Golf Club - 4 min drive - 1.2 miles
  • Sandton City Mall - 8 min drive - 3.9 miles

Getting around

  • Rosebank Station - 9 min drive
  • Johannesburg Sandton Station - 14 min drive
  • O.R. Tambo Intl. Airport (JNB) - 32 min drive

Restaurants

  • ‪Protea Hotel Fire & Ice - ‬1 min walk
  • ‪The Grillhouse - ‬2 min walk
  • ‪Istanbul Kebab - ‬4 min walk
  • ‪Tiger’s Milk - ‬4 min walk
  • ‪Motherland Coffee Company - ‬8 min walk

About this property

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch features an outdoor pool, a 24-hour gym, and in-room fitness. If you drive, self parking is ZAR 50 per night, or you can take advantage of the airport shuttle (available 24 hours) for ZAR 760 per vehicle one way. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, meeting rooms, and a conference center.
Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Minibars, coffee makers, and laptop-compatible safes are also standard. Change of bedsheets is available on request.
Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and in-room fitness.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 6 km
  • Covered self parking on site (ZAR 50 per night)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 235 for adults and ZAR 235 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Designer stores
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Free area shuttle
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 5 meeting rooms
  • Conference center (2,214 square feet of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Streaming fitness classes

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from August 1 2026 to August 15 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately ZAR 235 for adults and ZAR 235 for children
  • Airport shuttle fee: ZAR 760 per vehicle (one way)
  • Covered self parking fee: ZAR 50 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-midnight
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 6:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property class

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Protea Hotel Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch
Protea Hotel Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Hotel Fire Ice Marriott JHB Melrose Arch
Protea Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Fire Ice Marriott JHB Melrose Arch
Protea Hotel Fire Ice by Marriott Johannesburg Melrose Arch
Protea Hotel Fire Ice by Marriott JHB Melrose Arch
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Hotel

Frequently asked questions

Is free cancellation available at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

As of Sep 1, 2026, prices found for a 1-night stay for 2 adults at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch on Oct 2, 2026 start from $132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

This hotel is situated in Birnam within a 10-minute walk of Melrose Arch Shopping Centre and James and Ethel Grey Park. You'll also find Nelson Mandela Square and Sandton City Mall within a short drive.

Will I be able to park at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Yes, covered parking is offered for ZAR 50 per night.

Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch have a casino on the premises?

No, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch doesn't have a casino.

Is there an indoor pool at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 6:00 PM.

What will couples enjoy most about a stay at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

There are many amenities for couples at this hotel, including champagne service as well as a garden-view restaurant and an outdoor pool.

Are there hot tubs at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

No, this hotel doesn't have a spa tub.

Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch feature a restaurant that includes a breakfast menu?

Yes, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch serves a full breakfast each morning for a surcharge from its restaurant.

Will Protea Hotel Fire & Ice by Marriott JHB Melrose Arch allow pets to stay for free?

No, pets aren't allowed at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch though service animals are welcome.

Are there connecting rooms at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

The closest major airport to Protea Hotel Fire & Ice by Marriott JHB Melrose Arch is O.R. Tambo Intl. Airport (JNB), which is 23.8 mi away (32 minutes by car). Another top airport is Lanseria Intl. Airport (HLA), which is around 16.2 mi away.

Can I book a room with a balcony at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

No, there aren't any guestrooms at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch that offer a balcony.

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 437 reviews
Rating 8 - Good. 141 out of 437 reviews
Rating 6 - Okay. 29 out of 437 reviews
Rating 4 - Poor. 19 out of 437 reviews
Rating 2 - Terrible. 13 out of 437 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Zandra

Liked: Cleanliness, staff & service, amenities
We loved the hotel , well decorated and the ambience was a cool vibe , the staff were super friendly, the food was amazing too
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great well designed room
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Sivapriyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Breakfast is really good
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was safe, clean and well maintained. The hotel had a great breakfast buffet and the staff were very nice and helpful.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure precinct, ample parking, friendly staff, efficient staff even more important! Have stayed multiple times because we like it every time!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

ailin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is EXCELLENT. one of thr bests I've had. Variety, fresh, clean, attention, flavors I've had the best experience. Staff amazing, everyone.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Youngran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The hotel was in a perfect location, the breakfast had plenty of options, and the room was very comfortable and spotless.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Miriam

Liked: Cleanliness
Great creative rooms, Hollywood theme. Nice size rooms.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Adegbola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the environment is very beautiful and secure
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice safe, secure area , convenient to restaurants and shopping. Excellent location to Hop on Hop Off stop. All the staff are professional and provide exceptional customer service. They were very helpful and friendly.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Verona

Liked: Cleanliness, staff & service, amenities
Fantastic staff
Stayed 17 nights in Jan 2026
Verified review

10/10 Excellent

Verona

Liked: Cleanliness, staff & service, amenities
Staff where fantastic
Stayed 10 nights in Jan 2026
Verified review

10/10 Excellent

Miriam

Liked: Cleanliness
Modern clean roomy
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Claudie

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel in the middle of everything!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and always helpful staff made this a great stay!
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Wenceslas

Liked: Cleanliness, staff & service, property conditions & facilities
An all rounder, funcional sort of place in the city. Had a short stay (just one night) and this is part of first impressions. Staff are warm and welcoming.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

yasin

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in very nice and safe area. It's modern clean and staff where excellent. Breakfast was good. However the rooms are stuffy and I didn't like the fact that there is only a curtain separating the bed from the bathroom. I would stay again in Melrose arch but not this hotel
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Cecilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this hotel more than 5* I absolutely would! I felt very safe and well cared for by the incredible staff, from the front desk to the dining room and the house keeping ladies! South African hospitality at its very best! I enjoyed having the shopping mall and restaurants on my doorstep. An exceptional stay, thank you
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Joel

Liked: Cleanliness, amenities, property conditions & facilities
This is a great hotel. When we booked we were told we could have a cot added to our room for our young daughter. When we checked in we were told this was not possible and ended up having to book and pay for a second room. We would have appreciated the proper answer when we first contacted the hotel.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
The exceptional staff - they were friendly, well trained, and helpful. Breakfast was very good. The area is one of the best in Johannesburg. I can't believe this Hotel currently only gets an 8.6 on Hotels.com it deserves a 9.0.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Prajeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing property!

Amazing property and great location with lots of restaurants around.
Breakfast with a view and nice weather
Restaurants nearby
Restaurants near by
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Olumide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing especially the staff. Great shops and restaurants located in walking distance
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Saida Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was a really good variety and not the traditional breakfast. Staff were very helpful.
Stayed 1 night in Oct 2025