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Crowne Plaza Johannesburg - The Rosebank

4.0 out of 5.0

Recent guest reviews

This is my 4th trip to South Africa. On all my other trips I have stayed in Sandton while typically doing business at locations in Randburg or Ormonde. This time I wanted to give this location a try due to its proximity to the Gautrain Rosebank station and the Rosebank Mall. My IHG platinum status was recognized and they gave me a top floor room in the north tower. For the most part, I was happy with the layout. Unique to this location was that the shower used tinted glass as the walls making the room feel dramatically larger. The only issues I had was that the mattress was way too firm and that the hot water device leaked(this was replaced by room service at my request on the first day). The hotel breakfast was included in my room rate. They open most week days at 0630, but I kind of wished it was 0600. The food was similar to the quality I have found in other hotels. The fitness center was larger than the last hotel I stayed at and had a much better than average selection of equipment. I gave the pool a try. It is not heated so my visit turned into a cold water spa therapy. I also used the business center during my stay to print some documents. 16x3page docs cost about 96R. I was pretty happy with this as I don't like to carry such content in my luggage.

I found the booking experience a hassle. Booked through a travel agent and their refrence didnt work on the hotel website. Hotel doesnt take uk credit cards so had to do bank transfer to upgrade. Exterior of hotel spoiled by roadworks on pavement and general shabiness of area. Check in was great. Had breakfast which i paid for. Great selection but as it was end of the breakfast session most of the precooked food was cold. No offers made to warm it. No food tempertature checks were carried out. The table we sat at was wobbly. Our Junior suite in the South Tower was vastConsisted of large bedroom with lounge and bathroom which was quite small. Unable to share the shower withmy partner. Roomtemperature was dificult tocontrol as the aircon took ages to warm the room. My partner woke up with a headcold and I woke. up in the night sweating as it was too warm. Bed was huge but the pilows too fluffy for me. Duvet wasn,t terribly warm. On two occassions when I was out the roomwas serviced and because the door didnt automatically shut and room staff didnt check the door, my roomwas left open. I reported this on check out. I was told because I was an IHG member I was entitled to a 2pm check out which I said I would like. Howvery I got a call when asleep at 11.45am to inform me my check out had been extended and that my key card would no longer work, Didnt use the poolas the weatherwas cool and I spent 24 hours sleeping. I found the didning staff iver attentive which I found a bit claustrophobic. My plate was whisked away as soon as I had finished eating. The lady chef who fries eggs needs to smile more and interact with clientele. Lovely Nelly at reception so helpful and the door man knew my name.Good touch. Thank you Adri and housekeeping. staff for looking after my phone that I left behind. The Hotel is 500 metres from a Virgin Active Gym and the vast Rosebank Mall. Very popular with Chinese visitors by the ammoht I saw there also there is a seperate dining area for aircrew.Not sure why. Hotel very clean and well kept. Decor up to date.Deaerves 4 stars could get 5 wirh a bit of work. Please modernise the room aircon. Will stay there again. Possinly I will. sample the gym and pool next time..Great prices. Thank you

I stayed a week at the hotel. My TV was not working, every night when coming back from the office I had to reactivate my card to enter my room. These things can happen and my colleagues and I never complained. On the 2nd day, I used the iron that was full of rust on my light pink skirt... it was ruined ! I went and complain, they said that that would take care of it. Twice they forgot to come. And the day before leaving, I find a note saying that I had to give proof of purchase ! The manager even came and said I had burnt my skirt so they would do nothing. Never seen such a bad service and talking to customer... especially for a reception. Fortunately the people working on the breakfast lobby were extremely nice and helpful.

Stylish hotel in Rosebank district of Jo'burg. Huge lobby, very modern. Room was standard with quite small bathroom. Breakfast with not too much variety. Staff very politely. Gym and pool area available. 300m far from the hotel are some shopping malls and very good restaurants.

My friend and I had a wonderful stay of 3 nights at the Crowne Plaza in Rosebank Johannesberg. The room was perfectly clean and the bed extremely comfortable. All staff were very welcoming and helpful, and a special mention for Zaakira at reception who went out of her way to help us. No negatives to report whatsoever. Only request to the hotel management is that the gentleman who runs the business lounge should be allowed to sit down rather than have to stand the whole day!

Stayed here with a group (entirely Indian) and was happy that the check in process was smooth inspite of having more than 100 people. Liked the room very modern and classy. The linen was stark white and soft pillows. The magazines were not outdated and useful. The bathroom was relatively small but still it had the right kind of space with good toiletries. The breakfast was good with a bit of Indian food. The coffee is a must try ( Mocha).

My friend and I stayed for two nights and had a really enjoyable experience. Very clean, smart room with all amenities. The breakfast was very good with a wide selection that caters for all. It was about a 10min walk from Rosebank station. Directions: Take the elevator to exit the station, and walk straight ahead for 8-9mins, passing a Kfc, debonairs, and several other restaurants. Continue walking straight past the Starbucks on your left. The hotel has a gate for cars which leads to a side entrance to the hotel and is on the right hand side. Just a few metres past a set of traffic lights. Walk through here, rather than walking all the way to the main entrance which is an extra five minutes. From the airport it took roughly one hour to arrive at the hotel via train. 20mins of that being sat at Marlbro station waiting for the connecting train. I'd advise just getting a taxi/uber! We were quoted 430 rand. Lots of restaurants and a big shopping centre literally a 7min walk away. It was a good base to explore from and I felt safe walking to centre by myself during the day. As two girls at night we did uber it to the centre, but in the early evenings we would walk back and had no real issue.

Crowne Plaza Hotel is the IHG brand that stands out in Rosebank, Johannesburg! Business Hotel but yet has a Zen feeling. Clean, spacious, professional but not uptight and stuffy. Wonderful formula to make a guest feel comfortable. Close to the Rosebank mall and restaurants! !!!! Simple, but yet classy. My 1st choice for hotels in J’burg. Staff is relaxed but yet professional. I can go on and on.... @ihg @ihgrewardsclub #CrownePlazaJHB @CrownePlaza #mileology

Upon arrival we were told that we had to pay for our room, although it had been paid for already. This is a simple mistake that can be made for sure... After ordering room service we are told to pay for the meal directly... We ask if it can be charged to the room and we are told it can't because we have no credit. At this hotel you have to give the hotel money (they take an amount off your card, its not enough to give them your card details) in order for your extras to be charged to the room. On check out they charge us for the extras even though we had already given them money... Lack of water in the room, we had to constantly ask.. . We just ended up going to get water at Rosebank Mall which is within walking distance. The safe was not working. We reported this but no one ever came to fix it. Thank goodness it was only 2 days. The hotel is in a good location and is clean and well furnished. The bar staff were very kind and helpful. The front desk staff need to be better trained... It seems like they don't know what they are doing. I would not recommend this hotel.

Location was great. Very close to the Rosebank Mall, shopping, and dining establishments. Room was clean, and more adequate in space. Front desk people were very helpful in giving directions, and electrical adapters for the room. All the meals we had there were buffet with more than enough options with hot foods hot and cold items cold. OUr room overlooked a small park with the purple jacranda tress booming. Nice area to stay in, hotel was very good.

13 Tyrwhitt Avenue Rosebank Johannesburg Gauteng

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Rosebank within a 5-minute walk of Rosebank Mall, Crowne Plaza Johannesburg - The Rosebank is within a few miles (5 km) of other popular sights like Johannesburg Zoo. This 4-star hotel welcomes guests with 318 rooms and conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. It's in central Johannesburg and also close to Sandton City Mall and Sandton Convention Centre.


Dining

Enjoy dining at Fresh Restaurant, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Crowne Plaza Johannesburg - The Rosebank's 318 air-conditioned rooms provide iPod docks, refrigerators, and minibars. Guests can expect to find free WiFi and plasma TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include coffee makers, free bottled water, and laptop-compatible safes.


Property features

Crowne Plaza Johannesburg - The Rosebank features a full-service spa, an outdoor pool, and a 24-hour fitness center. If you drive, self parking is ZAR 50 per night, or you can take advantage of the airport shuttle (available 24 hours) for ZAR 560 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, 7 meeting rooms, and conference space.

Room options

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

72% of guests recommend this hotel

Total of 714 reviews