2/10 Terrible
Frederick
Aug 24, 2025
horrible receptionist😢
It was a horrible check-in to start with. we landed late in Lourdes that’s why the reception is closed. 48 hrs before our flight I informed them that we will be late. I didn’t receive any reply from the hotel. anyway when we arrived at 10pm, the reception left a letter on the door and there was instructions on how to get to our room. She said the room was unlock and we can find the keys inside. When we went up and tried to open the door, it was locked. It’s already late and we are all tired. and we can’t find our keys. Fortunately I found an emergency number and tried to call that number. He finally gave us the keys at 11pm! The next day I met the receptionist and she said that they wouldn’t clean our room but since we are staying for five nights she will change our towels but unfortunately it didn’t happen until we checked out! And lastly on our check out day, she said we can leave our luggages in a room near the reception and we should come back before 12noon because they are closing between 12-1pm, We arrived around 11:30am and the reception was close and we cannot find her. Our bus going to the airport is coming in 15 mins. and our luggages are still locked in the room. It was a stressful stay in that hotel and I promised myself never come back again!
Frederick
Stayed 5 nights in Aug 2025






















