The staff made the trip easy with text message communication throughout my stay and easy check in and check out options.
Had to pay extra for amenities but not available when we needed them
I liked the new bedding. But thought the rest of the building needed updated.
This property is most a $45 /night motel, not a $200 per night hotel.
Light bulb out (2). No coffee maker. Amenity fee negative. I don't play tennis or volley ball or drink. Desk staff both excellent and efficient.
Even with following the hotels own policies for checking back into a room reserved the previous night and having received new keys, our belongings were removed from our room, some belongings were thrown out and upper staff were dismissive and unapologetic.
The only redeeming facet of this property is the close proximity to the beach. Other than that, the room was dirty; the walls were not sound proofed (we could here everything outside not to mention the neighbors snoring at night;) the continental breakfast consisted of a bland orange and prepackaged muffin in a brown paper bag. There's more.....
I have a 16 year career in luxury hospitality, but like to camp. I didn't realize camping on the beach was no longer permitted, so booked this last minute. The reviews were so bad, I read them as entertainment the night before we stayed. I brought disinfectant wipes, tilex and windex to the room, and cleaned first thing. The room was so clean! ZERO dust on the rags and wipes, I've literally never seen this, not at hotels 3 and 4 times the price. We did the remote key check in after a long day. They sent 3 or 4 texts saying we had to do this in order to access the room. Get there, it doesn't work and I call the front desk, the system doesn't work and they had to issue hard keys. They should have the ability to disable the texts when the system goes down. That was frustrating. The front office staff on Saturday evening could have acknowledged me or been friendly or even slightly apologetic about the key situation (I went to go check in the old fashioned way before getting the cell phone key, but I tried downloading the cell phone key again while in the lobby, and it worked, so i then went to the room, then the downloaded key didn't work and had to go back to the front desk). I say get rid of the cell phone app until you can work the bugs out. Between having to register on the app before checking in and then the back and forth, the check in process was about an hour. However, all was made well to get into a clean, newly renovated room. Thanks!
The bathroom was disgusting. When I called the desk and asked to speak to management they said no one from management was in and to email pics. The email would never go through. There was muddy handprints all over the shower and bathroom, hair all over the walls. Just nasty. Room 220. They sent a house keeper and she cleaned the dirt off the back of the door and the tub but she didn’t do any of the walls she was in such a rush. Beds and towels were clean but pillows are the size of couch throw pillows. I have stayed in nicer accommodations in second world countries with no running water..... do not recommend.
Overall we liked the hotel and everything was as expected. It was conveniently located very close to the beach. 5 mins drive to historic downtown. We travelled with dogs and it was an affordable option for us. The hotel is clean, the pool is well maintained. I would not call it a "resort" though (the resort charge is the same amount as in Westin) but this charge was expected. We would stay there again.
Ocean Coast is a decent resort. Pool and inside rooms were fine. As described by others, outside needs some updates/old. Did have issue with basketball usage. It was locked on a Sunday and apparently maintenance off. However within an hour, it was opened. Was disappointed that a request for a later check out could not be honored. In general the hotel suited our purpose and the location is great. Would likely stay again.
The hotel was very nice and clean looked just like pictures online! Great location! Staff was very nice just a little disappointed in the breakfast this time due to the COVID we only got a muffin and a orange! We definitely be going back!
Me gusto la paz que habia, servicio al cliente exelente, muy amable
Ocean Coast Hotel at the Beach Amelia Island places you within a 5-minute walk of Seaside Park and Fernandina Beach. This 135-room, 3-star hotel has a bar/lounge, an outdoor pool, and free in-room WiFi.
At the end of the day, relax with a drink at the bar/lounge.
All 135 rooms provide microwaves, refrigerators, and free local calls. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.
Ocean Coast Hotel at the Beach Amelia Island features karaoke, an outdoor pool, and a gym. You can put free parking to good use if you drive. Front-desk staff can assist with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include outdoor tennis courts, free WiFi in public areas, and a 24-hour business center.
The staff made the trip easy with text message communication throughout my stay and easy check in and check out options.
Had to pay extra for amenities but not available when we needed them
Hello Bill, Our Pool and Hot Tub are open all day and close at 10 pm for the safety of our guests. The Beach Chairs, Wagons, and Bikes are available during daylight hours which is currently approx. 8am to 8pm. These are standard hours of operation, and aside from occasional inclement weather temporarily closing, these hours have been maintained.
Thank you for your feedback, we hope you have a great day!
I liked the new bedding. But thought the rest of the building needed updated.
Thank you for your feedback, we are constantly looking for ways to improve. We hope you have a great day!
This property is most a $45 /night motel, not a $200 per night hotel.
Thank you for staying with us, your feedback is appreciated. We hope you have a great day!
Light bulb out (2). No coffee maker. Amenity fee negative. I don't play tennis or volley ball or drink. Desk staff both excellent and efficient.
Even with following the hotels own policies for checking back into a room reserved the previous night and having received new keys, our belongings were removed from our room, some belongings were thrown out and upper staff were dismissive and unapologetic.
The only redeeming facet of this property is the close proximity to the beach. Other than that, the room was dirty; the walls were not sound proofed (we could here everything outside not to mention the neighbors snoring at night;) the continental breakfast consisted of a bland orange and prepackaged muffin in a brown paper bag. There's more.....
We're sorry you were not completely satisfied with your recent stay. Due to current circumstances, our breakfast area is closed and we are offering grab and go breakfast in our lobby. We are updating our hotel daily, having recently replaced guest room floors, furniture, fixtures and more. We have many additional updates planned for the property and do hope you will stay with us again once they are complete!
I have a 16 year career in luxury hospitality, but like to camp. I didn't realize camping on the beach was no longer permitted, so booked this last minute. The reviews were so bad, I read them as entertainment the night before we stayed. I brought disinfectant wipes, tilex and windex to the room, and cleaned first thing. The room was so clean! ZERO dust on the rags and wipes, I've literally never seen this, not at hotels 3 and 4 times the price. We did the remote key check in after a long day. They sent 3 or 4 texts saying we had to do this in order to access the room. Get there, it doesn't work and I call the front desk, the system doesn't work and they had to issue hard keys. They should have the ability to disable the texts when the system goes down. That was frustrating. The front office staff on Saturday evening could have acknowledged me or been friendly or even slightly apologetic about the key situation (I went to go check in the old fashioned way before getting the cell phone key, but I tried downloading the cell phone key again while in the lobby, and it worked, so i then went to the room, then the downloaded key didn't work and had to go back to the front desk). I say get rid of the cell phone app until you can work the bugs out. Between having to register on the app before checking in and then the back and forth, the check in process was about an hour. However, all was made well to get into a clean, newly renovated room. Thanks!
Thank you for your detailed feedback! Our mobile keys recently failed and we are working diligently with our provider to ensure full capabilities. In the meantime, we have updated our guest messaging and check-in procedures. We do apologize for the confusion upon your check-in and thank you, again, for your detailed feedback about your experience with the app.
Thank you so much for staying with us. We greatly appreciate your feedback. We hope you have a great day!